Learn how to improve your local government's customer service

In this webinar, Leonard Matarese debunks some common myths about staffing police departments.

Learn how to harness data to improve your local government's internal and external processes

Learn how communities with smaller budgets can still implement smart city strategies in this review of a joint ICMA/Siemens white paper

Bring equity to your jurisdiction's compensation packages

Back by popular demand is ICMA University's Effective Supervisory Practices Webinar Series. Based on the ICMA bestseller, this six-part webinar series is an opportunity to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

Learn how to create or improve a social media policy for your municipality

Learn about the costs, benefits, and challenges of implementing no-kill animal control policies

Learn how to earn the trust of your community through transparency

Learn how communities across the country are coping with the effects of China Sword

In this live webinar, Leonard Matarese will share new information that will help address the tough issues that local governments face with regard to fire and EMS services.