Local Government 101 Course 4 Session 1

Back to Package

Take a comprehensive look at local government service delivery. Based on ICMA’s Managing Local Government Services, this course will help you learn about the efficient, effective, and equitable delivery of essential services to residents. From parks and recreation to community planning this course will cover a wide array of local government services, new trends in service delivery, and best practices for smaller communities with limited budgets.

Subject matter to include:

  • Manager’s role in performing the business of the community
  • External trends that drive local decisions
  • Regional collaboration and working with other governments
  • Legislation and forms of government
  • Clerk’s office, roles, and challenges
  • Planning: The difference between comprehensive and functional
  • The planning process
  • Participants in the planning process and their roles
  • Zoning and ordinance
  • Affordable housing
  • Capital improvement plans
  • Public works
  • Parks and recreation
  • Health and human services
  • Emergency management
  • Police, fire, and other emergency services
  • Service delivery alternatives

Peggy Merriss

City Manager, City of Decatur, Georgia

Peggy Merriss has served as the City Manager of the City of Decatur, Georgia since May, 1993 and has worked for the City since August, 1983. She has a MPA from UNC Chapel Hill and a BA in Politics from Converse College where she has been recognized with the "Career Achievement Award." She has also completed the SEI program at the UVA and received her ICMA Credential Manager designation in May 2003. Peggy previously served as the President of ICMA, the first woman and youngest person to ever hold the office. She is a member of the Board of Directors of ICMA-RC and has served on the Board of the Alliance for Innovation. The Georgia City/County Management Association awarded her with the Pillar of Professional Excellence Award in 2008 and in 2003 she was awarded the "Georgia Excellence in Public Service Award."


Course 4 Session 1 Recording
Open to view video.
Open to view video. 90 minutes
Course 4 Session 1 Quiz
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass Score 8 out of 10; you may retake if necessary.
Live Viewing: 1.50 ICMA CE credits and certificate available
Live Viewing: 1.50 ICMA CE credits and certificate available
Evaluation Survey
15 Questions