Local Government 101 Course 1 Session 1

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Dive into exactly what managers do and the unique political context in which they have to work. This course, based on the 3rd edition of ICMA’s Effective Local Government Manager with new updated material, covers the manager’s role in helping elected officials provide effective leadership, vision for the future, and promote quality in the delivery of local government services.

Subject matter to include:

  • Ethical leadership
  • Community leadership and the manager’s role
  • Navigating the political landscape
  • Governing body’s role and the manager’s responsibilities to it
  • How to strengthen policy-making capabilities
  • Building confidence and promoting a good working environment
  • Conflict resolution
  • Strategic planning
  • Economic development
  • Smart growth
  • Community-building with citizens
  • Developing a positive legacy
  • Organizational design
  • Managing IT
  • Policy formation, implementation, and evaluation
  • Working with other governments and organizations

Michelle Poché Flaherty

Assistant City Manager, City of Redwood City, CA

With 30 years of government experience, Michelle Poché Flaherty has held senior executive positions in federal, state and local government. She served as Deputy Chief of Staff at the U.S. Department of Transportation; Deputy City Manager of Palo Alto, CA; and is currently the Assistant City Manager of Redwood City, CA.  Michelle is a certified executive coach, published author and instructor in leadership, and subject matter expert in organizational performance management. 

Mike Conduff

President and CEO, Elim Group

Michael A. (Mike) Conduff is the president and CEO of The Elim Group and also serves as ICMA’s senior advisor for governance. Conduff is a multiple time best-selling author with Jack Canfield (of Chicken Soup fame) for their book The Success Secret and with Brian Tracy for their book Pushing to the Front – Front Line Strategies from the World’s Leading Experts. Additionally, he writes a regular governance column for Public Management (PM) magazine, is a contributing author to the ICMA Green Book series and is frequently published or quoted in other national publications.


Course 1 Session 1 Recording
Open to view video.
Open to view video. 90 minutes
Course 1 Session 1 Quiz
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass Score 8 out of 10 to pass; you may retake if necessary.
Live Viewing: 1.50 ICMA CE credits and certificate available
Live Viewing: 1.50 ICMA CE credits and certificate available
Evaluation Survey
15 Questions