Leading Practices for Public Performance Reporting
Includes a Live Event on 10/14/2021 at 1:00 PM (EDT)
Publicly reporting performance data and strategic plan progress is a necessary but often thankless task, subject to criticism from a general public that may be unaware of the constraints and challenges public servants must content with the keep the gears of local government turning. However, being smart about your reporting processes, procedures, and presentations can help build community trust while keeping your staff's performance on track.
In this webinar, you'll hear from three communities who have each been recognized by ICMA for outstanding performance management practices as they discuss the tools and strategies that have made them so successful. You will learn:
- Which metrics, service areas, and/or goals you should be reporting to your community
- How to make your data more accessible and understandable to your citizens
- Tips for finding the right benchmarks to guide and gauge your progress
- Best practices for gathering public feedback on your reporting
…and much more!
ICMA Practice Areas:  Community Engagement;  Staff Effectiveness;  Strategic Planning;  Community and Resident Service
Operations Excellence Manager, Bernalillo County, NM
Maria Zuniga is the Operations Excellence Manager for Bernalillo County, New Mexico, where she brings twenty years of experience in county government specializing in performance management, strategic planning, Enterprise Resource Planning (ERP), and budget management. She has led several system implementations and process improvement projects, including projects such as implementing the SAP ERP system, automating vendor invoices, and implementing transparent performance and operating dashboards and webpages.
Scott Carroll, ICMA-CM
General Manager, Costa Mesa Sanitary District, CA
Scott Carroll has twenty-seven years of local government experience in areas of strategic planning, finance, public works, personnel, risk management, and emergency preparedness. In January 2010, Mr. Carroll was appointed General Manager to the Costa Mesa Sanitary District (CMSD), located forty-five miles southwest of Los Angeles California, that provides solid waste collection services to over 23,000 single-family homes and wastewater collection services to over 116,000 residents and nearly 4,000 businesses. In 2013, Mr. Carroll was named General Manager of the Year from the California Special Districts Association for demonstrating leadership in good governance and transparency. In 2015, he helped CMSD become the first public agency in Southern California to implement a curbside organics recycling program where food scraps and green waste are recycled into Renewable Natural Gas (RNG) using anaerobic digestion technology. Mr. Carroll is passionate about serving others and being a servant leader. He is dedicated to building strong workplace cultures based on a clear set of human values and beliefs that include empathy, respect, empowerment, inspiration and caring for others. His experience about creating strong cultures was featured in magazines, including Public Management and California Special Districts, and he facilitates professional development workshops to senior executives on servant leadership. Mr. Carroll has a Bachelor of Arts Degree in Public Administration from San Diego State University and a Master Degree in Public Administration from University of La Verne, California. He is a Certified Special District Manager from the California Special District Leadership Foundation and he is a Credentialed Manager from the International City/County Management Association (ICMA).
Village Manager, Bayside, WI
Andy Pederson currently serves as the Village Manager for the Village of Bayside, Wisconsin, a community of 4,400, on the shores of Lake Michigan and on the northern boundary of Milwaukee County. Andy has served as Village Manager in Bayside since 2005. Andy has served as President of the Wisconsin City/County Management Association, previously served on the International City/County Management Association Executive Board, and currently serves as the Alliance for Innovation Executive Board vice chair. Prior to Bayside, Andy was served as the Assistant Village Manager/Community Services Director for the Village of Brown Deer; Human Resources Director/Special Projects Coordinator for the City of Whitewater and Assistant to the City Administrator with the City of Apple Valley, Minnesota.