ICMA FREE 2022 Coaching Webinar - Everyone Has Personal Challenges: How to balance personal requirements and organizational demands

Recorded On: 11/17/2022

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We all want to support our teammates, however, it can be difficult when that teammate is never there to help carry the load. We all struggle to ensure that our personal life does not impact our professional life, but it seems consistently more difficult to separate the two. Caregivers get calls to pick up a sick child; an employee that owns rental properties gets a call about a pipe bursting; the boss needs to have knee surgery and is out for two weeks…These challenges are a part of life, and we must accept them and determine how to best work through them if we are to maintain a successful team.
  • Hear two perspectives: the employee who had to be at work throughout the pandemic vs the member of the organization who was able to telework
  • Should we be asking, “What can I do to help the organization?” instead of “How can the organization help me?” Is this part of the generational divide? (Traditionalists are loyal to the organization while Gen Z is loyal to the position?)
  • What are some practical ways to manage a team member being away due to personal issues?
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Jeffrey Parks


Performance Breakthroughs, Inc

Jeff Parks grew up in New England, graduated from the Coast Guard Academy, then served 20 years in the U.S. Coast Guard.  His last Coast Guard assignment was in Washington D.C. as the Service’s Director of Training, Workforce Performance Improvement, and Leader Development.

 Jeff is currently in his 25th year as the Founder and President of Performance Breakthroughs, Inc. (PBI).  His company helps build High Performance Organizations and High Performance Teams focusing on strategic planning, organizational culture, leader behavior, workforce commitment/performance, measures that matter, and leading change.

 Over the past 15 years, Jeff has worked with most of the northern Virginia local governments on a range of training, consulting, and coaching projects.  He recently led the 3 year cultural transformation of Arlington County’s (VA) Water Pollution Control Plant and the creation and implementation of College Park, MD’s 2021 – 2025 strategic plan.

 Jeff has presented on Strategy and Culture at 5 ICMA International conferences and 5 regional/state ones.He has also co-authored two articles for ICMA’s magazine. With a degree in Counseling, Jeff has become a career/life and executive coach.  He has created a Horizontal Maslow to help people achieve balance across our 14 major life areas. 

Melissa Rodrigues

Town Manager, North Andover, Massachusetts

Melissa Murphy-Rodrigues has served as the Town Manager of the Town of North Andover for the past three years.

She graduated from Everett High School in 2000, Boston University with a degree in Journalism in 2004, and from Northeastern University School of Law in 2007.  She is licensed to practice law in the Commonwealth.

Melissa started her career in public service in eighth grade when she served as Mayor of the Day in the City of Everett.  Melissa served as an assistant city solicitor in Everett for two years before she was promoted to Chief of Staff and Chief Legal Counsel, a position in which she served for five years.  

In 2016, Melissa was appointed the Town Manager of the Town of Sudbury, and in 2019 became the Town Manager of the Town of North Andover, where she was the first female manager.  

 Melissa serves as a Commissioner for the Group Insurance Commission.  In 2014, Melissa was recognized by Massachusetts Lawyers Weekly as an Up and Coming Lawyer in their Excellence in Law Award.  In 2021, the YMCA Northeastern Massachusetts awarded Melissa a Tribute to Women Award, and in 2022 Melissa was a finalist for the League of Women in Government Trailblazer Award.

Charlene Marsh

Assistant to the City Manager Norcross, Georgia

Charlene Marsh is an aspiring local government manager who serves as the Assistant to the City Manager in Norcross, Georgia. Prior to joining the City of Norcross, she served as a 2021-2022 ICMA Local Government Management Fellow for the City of Decatur, Georgia. Charlene is a proud alumna of the University of Georgia, where she earned bachelor's degrees in International Affairs and Political Science and a Master of Public Administration. She is an active member of the ICMA Graduate Education Committee, the Georgia City-County Management Association, and the World Affairs Council of Atlanta.

Ian Coyle

County Administrator

County of Livingston

Ian M. Coyle, ICMA-CM is the County Administrator in Livingston County, NY.  He has served in his position since 2008.  Prior to County government he was a Village Manager.  He has a BA in Political Science from St. Bonaventure University, an MPA in Local Government Management from the University at Albany and is All But Dissertation (ABD) in the Doctorate of Public Administration program at Valdosta State University.   He teaches leadership, ethics, management and finance courses for a multitude of MPA programs nationwide including Northern Illinois University, Tulane University and the University of Virginia.  Ian also consults from time to time with other local governments in the areas of mindfulness, executive search / talent acquisition, teaching & training and leadership coaching through his solo consultancy, Pracademic Partners.  Currently, Ian serves on the Boards of the National Association of County Administrators, the New York State City/County Management Association and the Finger Lakes Area Counseling and Recovery Agency. Ian is a Coach in the ICMA Coach Connect program and a member of ICMA's Graduate Education Committee.  He is also serving on NACO's new Workforce Network Advisory Council.


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Everyone Has Personal Challenges: How to balance personal requirements and organizational demands
11/17/2022 at 1:30 PM (EST)  |  Recorded On: 11/17/2022
11/17/2022 at 1:30 PM (EST)  |  Recorded On: 11/17/2022
Evaluation Survey
6 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available