ICMA Coaching: Managing Hostility in Public Discourse to Create Effective Public Engagement: Living in an Age of Anger and Getting Things Done

Recorded On: 09/09/2020

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Our Nation was built upon the right to express our opinions, and with social media, peaceful “protests” and other civic communication platforms, our community members seem to regularly be doing just that!  It seems that we have lost the ability to have differing opinions, treat everyone with respect and courtesy and work toward creative solutions to our community needs and challenges.  Anger with situations and frustration over processes have become commonplace in today’s world and has left many local government managers wondering how to manage the differing opinions and behaviors of our community and channel the passion into effective decision making for our communities.  However, effective community engagement requires that we “listen” to a variety of opinions, not just the angry ones or the “usual suspects.”.  A few simple strategies can help increase the ability to have a productive conversation, ensure community voices are heard in your decision making  and ensure that the decisions made will address the needs of the community and “stick” for the long haul.     

  1. What is causing hate and divisiveness in today’s politics and what tools should you have to manage differing opinions and still be able to do the work you must accomplish? 
  2. How can you manage your public meetings to encourage a diversity of opinion from a broad section of those making up your community and ensure their voices are heard?   
  3. More importantly, how can you assure your community members that you are listening and use their important feedback in creating meaningful decisions?   

We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

ICMA-CM: This webinar meets Practice 2 (Community Engagement) of ICMAs Practices for Effective Government Leadership

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This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner


09/09/2020 at 1:30 PM (EDT)  |  Recorded On: 09/09/2020
09/09/2020 at 1:30 PM (EDT)  |  Recorded On: 09/09/2020
Evaluation Survey
6 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available