ICMA Coaching: 2020 Coaching Webinars Package

ICMA Coaching Program webinars are opportunities for local government professionals of all career stages to learn about new and leading practices, strategies and tactics, and developing issues and trends in the field. The six Webinars are:

Workplace Conduct: How to Deal With Water Cooler Talk

Managing and Mastering Council-Staff Relationships: The Nuance of Governance

Lessons in Value-Based Leadership: Leading With Principle

Managing Hostility in Public Discourse: Living in an Age of Anger

Charting Your Future: Developing Your Personal Strategic Plan

Talent Management in the 21st Century: Growing, Attracting, an Retaining Your Best

Participation in this free coaching webinar series qualifies for ICMA Voluntary Credentialing Program credit.

Can't attend? Register and receive an automatic e-mail notice when the recording is available. 

  • ICMA Coaching: Talent Management in the 21st Century: Growing, Attracting, and Retaining Your Best

    Contains 1 Component(s) Includes a Live Web Event on 11/12/2020 at 1:30 PM (EST)

    Learn best practices on how to attract, and retain employees.

    The days when employees were hired right out of college and stayed with the same company until they retired are long gone, and yet many organizations still follow the same talent management process from thirty years ago. Organizations must re-imagine best practices for  attracting, growing, and retaining talent in this age of technological advancement.

    Topics:

    • 1. How can organizations attract and retain talent?
    • 2. Should talent be grown from within the organization?
    • 3. Is there a lack of clear guidance and general objectives about talent management in the Human Resources field?

    We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    ICMA-CM: This webinar meets Practice 13 (Human Resources Management and Workforce Engagement) of ICMA’s Practices for Effective Local Government Leadership

    Can't attend? Register and receive an automatic e-mail notice when the recording is available. 

    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

  • ICMA Coaching: Charting Your Future: Developing Your Personal Strategic Plan

    Contains 1 Component(s) Includes a Live Web Event on 10/22/2020 at 1:30 PM (EDT)

    Keep your focus on what is important by creating a Personal Strategic Plan

    Life is busy and it is easy to lose track of what is important during the chaos of juggling the roles of manager, spouse, parent, and community member.   A personal strategic plan can help keep your life in balance and keep you focused on what is truly important to you.

     Topics:

    • 1. What are the components of a personal strategic plan?
    • 2. How can developing a personal strategic plan make me more successful?
    • 3. What are tools to accomplish the goals of a strategic plan?

    We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    ICMA-CM: This webinar meets Practice 5 (Personal Resiliency and Development) of ICMA’s Practices for Effective Local Government Leadership

    Can't attend? Register and receive and automatic e-mail notification when the recording is available.

    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

  • ICMA Coaching: Managing Hostility in Public Discourse: Living in an Age of Anger

    Contains 1 Component(s) Includes a Live Web Event on 09/09/2020 at 1:30 PM (EDT)

    Learn how to avoid anger and have productive conversations about difficult subjects.

    Anger has become commonplace in today's political discussions and has left many of wondering how to diffuse these volatile situations. A few simple strategies can help increase the ability to have a productive conversation and keep the wheels of your city/county government efficiently turning.   

     Topics:

    • 1. What is causing hate and divisiveness in today’s politics?
    • 2. Is there a place for anger in public discourse?
    • 3. What are tools to keep anger from disrupting a city/county meeting?

    We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    ICMA-CM: This webinar meets Practice 2 (Community Engagement) of ICMAs Practices for Effective Government Leadership

    Can't attend? Register and receive and automatic e-mail notification when the recording is available.

    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

  • ICMA Coaching: Lessons in Value-Based Leadership: Leading with Principle

    Contains 3 Component(s), Includes Credits Recorded On: 06/18/2020

    The values of a Leader directly impact the organizational culture and often determine its success or failure. Learn how to Lead with Principle.

    The difference between being a “manager” and a “leader” often equates to the difference between “rules” and “principles”. One is internally motivated and drives who we are and therefore how we behave while the other is externally motivated and compels us through the threat of punishment. The values of a Leader directly impact the organizational culture and often determine its success or failure.

     Topics:

    • 1. Why is value-based leadership important and how can it transform an organization?
    • 2. How can organizational values impact performance during times of change?
    • 3. What is the difference between rules based management and principle based leadership?

     We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    ICMA-CM: This webinar meets Practice 6 (Strategic Leadership) of ICMAs Practices for Effective Government Leadership

    Can't attend? Register and receive and automatic e-mail notification when the recording is available.

    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

    Kevin Catlin

    City Manager, Springfield, MI

    Currently serving as City Manager of Springfield (Michigan), Kevin started his career in local government with the City of Tulsa, Oklahoma as a Management Analyst/ICMA Management Fellow. He participated in, what was supposed to be, a year-long fellowship assigned primarily to the public safety departments. Catlin managed all public safety labor relations, police and fire special projects, and participated as a member of the Mayor’s budget team managing a total budget of approximately $850 million. He also completed special projects for the innovation office, IT, HR, and assets management departments, and was involved in major strategic planning of city-wide initiatives, including formulating policy for a public safety/infrastructure millage. Kevin was fortunate to be appointed as the first-ever assistant to the city manager of Brookings, SD and was shortly later promoted to the position of assistant city manager due to his exceptional performance. He was responsible for the information technology department, serving in a dual role as the director of information technology. Catlin also managed the City’s budget in partnership with the finance director, construction projects, special projects, HR issues in partnership with the City Manager and HR director, and community/economic development projects, including housing and retail developments. As City Manager of Springfield, Catlin is responsible for all services in the City. He serves as the City’s public safety director, HR director, planning & zoning administrator, and economic development director in tandem with his duties as City Manager. Prior to his career in local government, Catlin served the State of Illinois for four (4) years as a technical manager with the Illinois Department of Transportation. In this capacity, Catlin served as a DBE revolving loan analyst providing capital to disadvantaged business enterprises (DBEs) who could not obtain capital for state highway construction projects through conventional lenders. Catlin graduated from the University of Illinois at Springfield (UIS) with his Bachelor of Arts degree in criminal justice in 2012 and Master of Public administration Degree in 2014. He also holds a graduate certificate in public sector labor relations. Catlin is currently a doctoral candidate at UIS in the public administration department.

    Courtney Christensen

    City Administrator, Mission Hills, KS

    Courtney Christensen is the City Administrator of Mission Hills, Kansas.  She has held this position since April, 2000.  Courtney is responsible for the day to day running of the city and implementing the ordinances and policies adopted by the Council.  Mission Hills is unique in that all of the City’s services are privatized.  All maintenance of the City, public safety and other services, such as legal services and engineering, are provided through contractors.  There are nine full time employees providing support services and inspections. 

    Previously she was with the City of Kansas City, Missouri for over eleven years, the last five in the City Manager’s Office.    Prior to working for the City of Kansas City, Missouri, Courtney worked for the Department of Social and Rehabilitation Services for the State of Kansas.  She holds a bachelor’s degree from Kansas State University and a Master’s in Public Administration from the University of Missouri – Kansas City. 

     Courtney is the 2019 recipient of ICMA’s L.P. Cookingham Career Development Award and the 2016 recipient of the Kansas Association of City/County Manager’s Buford M. Watson Award for Excellence in the Field of Public Administration. 

    Don Davis

    County Manager, Jefferson County, CO

    Don, born in 1968 in Dover, New Jersey, graduated from Dover High School in June 1986. He attended Rensselaer Polytechnic Institute in Troy, New York, receiving a Bachelor of Science degree in Management and was commissioned a Second Lieutenant in May 1990 in the United States Marine Corps.

    From 1990 until 2017, Don served his country in many different roles, locations and commands. He was deployed numerous times, including to Iraq in support of Operation Iraqi Freedom and Afghanistan as the Commanding Officer for Marine Corps Logistics Command Forward. The last few years of his career in the Marines, he assumed command of the Marine Corps Logistics Base in Albany, Georgia for three years and then was the Chief of NORAD-NORTHCOM Theater Strategy and Campaign Plans Division.

    After he retired from the military at the rank of Colonel, he moved on to his next adventure as County Manager, serving the citizens of Jefferson County, Colorado. He joined Jeffco in May 2017, where he enjoys serving alongside more than 3,000 dedicated employees.
    Don is a graduate of the Marine Corps Command and Staff College; the Amphibious Warfare School; the Executive Leadership Program from the University of North Carolina Chapel Hill – Kenan-Flagler Business School; and the Marine Corps Executive Logistics Education Program at Penn State. He holds two master's degrees; one in Public Administration from Webster University, graduating with high honors in March 1996 and a second in Strategic Studies from the Marine Corps War College in 2011.

    He and his wife, Becky, have been married 29 years, and have been blessed with four children; Kaitlyn (27), Mackenzie (25), Jack (18), and Luke (16).

  • ICMA Coaching: Managing and Mastering Council-Staff Relationships: The Nuance of Governance

    Contains 3 Component(s), Includes Credits Recorded On: 05/21/2020

    Learn best practices for maintaining an nurturing relationships between City/County Managers and Elected Officials

    Effectively maintaining and nurturing relationships with their elected officials is a critical role of every City/County Manager. A loss of trust between the City Manager and the City council can negatively impact the organization and therefore the community as a whole. Join us as we discuss tools that create council-staff interactions that are built on mutual trust and respect.

    Topics:                                                                                                                                                                                                              

    1. How do roles, purpose, and mutual respect create the foundation for effective governance
    2. What are examples of challenges and what strategies can we use to overcome them?
    3. What are best practices to build a successful council orientation program?

    We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    ICMA-CM: This webinar meets Practice 14 (Communication and Information Sharing) and Practice 2 (Community Engagement) of ICMA's Practices of Effective Government Leadership

    Can't attend? Register and receive and automatic e-mail notification when the recording is available.

    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

    Kevin Duggan

    ICMA Senior Advisor

    Kevin Duggan served in local government for over 40 years including 27 years as a city manager in the San Francisco Bay Area.  He began his career as an administrative intern for the City of Mountain View while earning a BA in Political Science from San Jose State.  He then served as an intern for the City of Campbell while obtaining his MPA, also from San Jose State.  He worked for Campbell for 18 years, the last 6 as city manager.  He then returned to Mountain View in 1990 as city manager where he served until April of 2011.

    He was ICMA’s West Coast Regional Director from 2011-2019.   As West Coast Regional Director, he served as the primary staff link between ICMA and local government professionals and their associations in California, Oregon, Washington, Alaska, and Nevada. 

     He has served as President of both the City Manager’s Department of the League of California Cities and Cal-ICMA.   Other professional activities have included serving on the State Board of Fire Services, participating in an international city management exchange with Limerick County, Ireland and serving on ICMA’s Task Force on Organizational Structure and Governance. In 2013 he was awarded the National Public Service Award by American Society for Public Administration and National Academy of Public Administration. In 2019 he received ICMA’s Distinguished Service Award.

     He has served as a conference presenter/trainer for ICMA and has written a number of articles for professional journals with topics ranging from budgeting during tough economic times, city council/city manager relations and ethics.  He co-authored ICMA’s e-books on the topics of council-manager relations and ethics.

    He currently serves as an ICMA/LCC volunteer Senior Advisor in the San Francisco Bay Area.  

    Ann Marie Townshend

    City Manager, Lewes, DE

    On April 1, 2017, I started as the City Manager for Lewes, Delaware. Lewes is a beautiful coastal town that is rich in history. Prior to this, I served as the Director of Planning and Community Development for the City of Dover Delaware. In this capacity, I served as the City Planner which is a Council-appointed position, and managed the following divisions: Planning, Code Enforcement, Building Inspections, Licensing and Permitting, Fire Marshals Office, and Parks and Recreation. I am currently the past president of the Delaware Chapter of the American Planning Association. I am a member of the American Institute of Certified Planners. I earned my MPA from the University of Delaware. I worked for the State of Delaware before coming to the City of Dover in 2006.

    Ron Cox

    Life Member, TCMA

    Ronald E. Cox has been married to his wife, Susan, for 47 years.  They have two children and five grandchildren. Ron received a Bachelor of Science from Abilene Christian University in 1972 and a Master of Arts from University of Texas at Tyler in 1981.

     Ron has worked with local governments across Texas for the last 47 years. Early in his career he worked for two different Councils of Governments. Ron was City Manager of four cities in Texas over a 28-year period.

     Since May 2006, Ron has consulted with 68 cities and several other public entities in Texas in a variety of areas, including governance and strategic planning at the Council and staff levels, leadership development for city staff, executive recruitment, and management services.  He has worked as a contract city manager for two cities since 2006 and has worked with one city for the last fourteen years. Ron particularly enjoys working with smaller cities.  He enjoys sharing his experiences with others in a variety of ways including public speaking at seminars and conferences.

     Ron served as president of TCMA in 1997-98, and was awarded TCMA’s Lifetime Achievement Award, was given Life Member status. Ron has served on the Board of Trustees and the Advisory Board of the Texas Municipal Retirement System. He also served on the Board of Trustees of the Texas Municipal League Intergovernmental Risk Pool Board of Trustees.

     

     

  • ICMA Coaching: Workplace Conduct: How to Deal With Water Cooler Talk

    Contains 3 Component(s), Includes Credits Recorded On: 04/30/2020

    Water-cooler talk happens in every organization. Sometimes it's productive but there are also times where it can become toxic. Join ICMA's First Coaching Webinar of 2020 to learn about effective tools that can help you avoid this situation in your organization.

    Water cooler talk: it’s in every organization. Sometimes they’re productive and help us bounce ideas off each other, sometimes they help us catch-up on colleague’s lives and help build workplace cohesion. But occasionally these conversations can become harmful to the organization, impacting morale and productivity. And in politically-charged seasons like this, sometimes workplace conversations challenge our goals of maintaining of political neutrality.
    Topics:
    1. How can we understand and better diffuse office rumor mills?
    2. What are effective office communication skills around sensitive or political issues?
    3. How can we help casual conversations better benefit the organization?

    We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    This webinar meets Practice 1 (Personal and Professional Integrity), and 5 (Personal Resiliency and Development).

    Kevin Woodhouse

    City Manager, Pacifica, CA

    Kevin has worked in local government for more than 29 years. He has served as City Manager for the City of Pacifica, CA, since October 2017.  Pacifica is a coastal community with a population of approximately 40,000 just south of San Francisco.  Prior to Pacifica, Kevin served for four years as Assistant General Manager for the Midpeninsula Regional Open Space District, CA, a special district that covers 550 square miles and manages more than 62,000 acres of open space lands and services for the thriving area of the San Francisco Peninsula and Silicon Valley.  And prior to Midpen, Kevin worked for the City of Mountain View, CA, for 23 years, most recently as the Deputy City Manager. 

    Jessica Cowles

    ICMA Ethics Advisor

    Jessica Cowles joined the International City/County Management Association (ICMA) in May 2018 and is the organization’s Ethics Advisor.  Her role involves proactively discussing ethics issues with members, managing ICMA’s Code of Ethics enforcement process, and staffing the ICMA Committee on Professional Conduct, a subcommittee of ICMA’s Executive Board.

    Prior to ICMA, Jessica was appointed the Town Manager in Berwyn Heights, Maryland, a small full-service community located near Washington, D.C. for four years.  One of her accomplishments in Berwyn Heights was implementing the governing body’s decision to adopt a council-manager form of government.  Her first position in local government was in Maryland’s capital city of Annapolis as a legislative and policy analyst.

    Jessica started her career as a staffer on Capitol Hill then worked in government relations and management consulting for nearly 10 years before completing her MPA.  She received a bachelor’s degree in Political Theory.

    Kate Fitzpatrick

    Town Manager, Needham, MA

    Kate Fitzpatrick was appointed as the first Town Manager in Needham, Massachusetts in 2005.  She has served the community since 1990 as Town Administrator, Assistant Town Administrator, and Personnel Director.  Prior to serving in Needham, Ms. Fitzpatrick worked in a variety of human resource roles for Commonwealth of Massachusetts.  She is currently serving as a Commissioner on the Massachusetts Public Employee Retirement Administration Commission, and has served as president of the Massachusetts Municipal Association (the State’s non-partisan league of cities and towns), president of the Massachusetts Municipal Managers Association, chair of the Massachusetts Municipal Association’s Labor and Personnel Policy Committee, and chair of the Massachusetts Municipal Personnel Association.   She is currently a member of the national League of Women in Government, past chair of the ICMA Leadership Advisory Board, and is a founding member of Women Leading Government in Massachusetts.  Ms. Fitzpatrick received a Bachelor’s Degree in History from the College of Holy Cross in 1984, and an MBA, with a concentration in Public Management, from Boston University in 1993.  She is an ICMA Credentialed Manager.