How to Work Smarter (Not Harder) with Permitting, Licensing, and Code Enforcement

Includes a Live Event on 08/31/2022 at 12:00 PM (EDT)

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    • Non-member - $70
    • Member in Transition - Free!
    • Member - Free!

“Work smarter, not harder!” is a challenging directive in local government where most processes are prolonged due to established ways of working and reliance on outdated systems. This is most true in permitting, licensing, and code enforcement. Smaller and fast-growing cities have figured out that they can’t keep “doing more with less” without changing the way they work to collaborate efficiently, support growth, and improve service levels.

Join Dan Ralley, Assistant City Manager for the City Of Hilliard, Ohio, and OpenGov Citizen Services leader Liz Usherwood, for a discussion on how to improve entrenched permitting, licensing and code enforcement processes to meet growth needs. In this session you will learn:

  • How to consolidate steps to cut permit, licensing, and code enforcement process times
  • What your government should be doing to meet the needs of smaller and mid-sized, fast-growing communities
  • Where you can reallocate or refocus resources around higher value activities to be more efficient, accountable, and improve service levels for your community

This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner OpenGov who will have access to registration information.

Dan Ralley

Assistant City Manager, City of Hilliard, OH

Dan Ralley is the Assistant City Manager for the City of Hilliard, OH.  In Hilliard, Dan helps to oversee the City’s Community Development Department that includes Building Standards, Planning, Engineering, and Transportation and Mobility. Prior to that he was the Assistant City Manager for the City of Upper Arlington, OH where he concurrently served as Director of Community Development in Upper Arlington from 2014 to 2019, which included supervision of the Planning and Building Standards Divisions. In both Hilliard and Upper Arlington Dan helped to implement new permitting systems that significantly improved online submissions, digital payments, processing workflows, and most importantly customer satisfaction.  

Earlier in his career, Ralley served as City Manager of Petoskey, Michigan, from 2009 to 2014, and Village Administrator of the Village of Cardington, Ohio, from 2004 to 2009. He received his Master’s degree in Public Administration from Maxwell School in 2004, his juris doctor degree from Syracuse University College of Law in 2004, and his Bachelor’s degree in public policy from the University of Chicago in 1996.

Liz Usherwood

Solution Architect, OpenGov

Liz Usherwood is a professional services manager for OpenGov. She is a trained anthropologist, and brings her deep qualitative and quantitative research experience to government software implementations to surface and ensure adoption of best practices. She has 7 years of experience in GovTech and implementing software-as-a-service solutions for cities, counties, and state agencies.


How to Work Smarter (not Harder) with Permitting, Licensing, and Code Enforcement
08/31/2022 at 12:00 PM (EDT)   |  90 minutes
08/31/2022 at 12:00 PM (EDT)   |  90 minutes
Evaluation Survey
15 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available