From Relief to Resilience: Supporting Small Businesses During & After COVID-19

Recorded On: 06/30/2020

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While part of the job has always been the growth of your community, city managers and economic development teams have faced a new world of challenges distributing federal funds and supporting small businesses suffering after COVID-19 shutdowns. 

Responding to crisis situations requires speed and efficiency, but many municipalities have found themselves ill equipped to launch or scale their efforts. And with small businesses facing a long uphill climb toward recovery, the probability is that even more assistance will be needed. COVID-19’s abrupt changes have alerted us all to the need for more durable and sustainable solutions to be able to quickly mobilize in emergency relief situations as well as provide long-term support.

Join us as we chat with cities and counties that have charted these complicated waters and successfully stood up or grown their small business grant and loan programs and are now planning for the recovery ahead. We’ll discuss how to define your relief program’s criteria, best practices in ensuring your approach is flexible, equitable, and reportable, and share lessons learned in serving others when they need it most.


  • Jon McMillen, City Manager, City of La Quinta, CA
  • Doug Kinley III, Management Specialist, City of La Quinta, CA
  • Colleen Kardasz, Assistant Director, Loudoun County, VA


  • Melissa Greiner, Director of Marketing, WizeHive

This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

Jon McMillen

City Manager, City of La Quinta, CA

Prior to becoming City Manager in July 2019, Jon had worked under contract with the City of La Quinta and other jurisdictions for several years through his business, Tall Man Group – a real estate development analysis group and economic adviser. He has experience in high yielding commercial projects such as securing the renowned Montage and Pendry hotels for the City owned SilverRock Golf Resort, as well as helping the community with development and rehabilitation of affordable housing projects.

Doug Kinley III

Management Specialist, City of La Quinta, CA

Working as a former Planner, consulting for the private and public sectors on development of residential and commercial projects, Doug joined the City of La Quinta’s City Manager’s Office team in late 2019 to assist with Affordable Housing, Economic Development, and other functions related to City management. He is currently a member of the key staff involved in development of the COVID-19 Small Business Emergency Economic Relief Program.

Colleen Kardasz

Assistant Director, Loudoun County, VA

Colleen Kardasz is responsible for assisting the executive director in planning, directing, managing and overseeing the activities and operations of the department, which include commercial and rural business recruitment, retention and expansion; and research, real estate and marketing activities. She joined the team after 12 years in Northwest Ohio where her career included marketing, communications and international business development for a non-profit and local government.


06/30/2020 at 1:00 PM (EDT)   |  90 minutes
06/30/2020 at 1:00 PM (EDT)   |  90 minutes
Evaluation Survey
15 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available