Free Webinar: Cultivating Trust in the Digital Age: Is It Possible?

Recorded On: 06/04/2019

As municipalities are required to follow open meetings and open records laws, it can often feel like walking on eggshells with respect to transparency. The backlash that can ensue from not being open or transparent enough is a hard blow to bounce back from – and that is exactly what we’ll help you avoid in this session around creating a culture of trust.

In this webinar, join Diligent's Dottie Schindlinger and Michelle Cooper as they discuss:

•  Why poor civic trust isn’t your fault
•  Activities that could be hurting your reputation and how to improve them
•  Things you can start doing now to help cultivate trust in your municipality’s work
•  Two effective civic engagement examples

NOTE: This webinar is complimentary thanks to a sponsorship from an ICMA Strategic Partner who will have access to registration information. 

Michelle Cooper

Senior Governance Specialist

Michelle Cooper is Senior Governance Specialist for Diligent Corporation’s Public Sector department. Supporting local government professionals, Councils and legislative goals, Michelle brings over 15 years of experience in governance-related roles. Under the Diligent umbrella, Michelle allows for her partners to find the best solution that fits their needs instead of just providing the available one-size-fits-all solution. She has hosted multiple learning sessions for Clerks, City and County Managers across North America, her two most recent appearances being the CCMFOA conference in Kansas and the IIMC conference in Baltimore.

Josh Fruecht

Governance Advisor

Josh Fruecht is a Governance Advisor for the iCompass and BoardDocs products at Diligent, the pioneer in modern governance. Josh has been working with and for public sector organizations for over a decade and is a Certified Municipal Clerk with a Masters in Public Administration from the Askew School of Public Administration and Policy at Florida State University.

In his role at Diligent, Josh empowers leaders to turn governance into a strategic advantage through unparalleled insight and highly secure, collaborative agenda and meeting management software, helping local governments thrive in today’s digital age. Our trusted technology streamlines the day-to-day work of council management, supports collaboration and information sharing throughout the community and delivers the insights and information local government leaders need to mitigate governance deficits and serve their communities effectively.

His client-oriented approach has enabled him to become a trusted advisor with experience in guiding organizations through the ins and outs of making technology projects successful. Prior to joining Diligent, Josh served as the City Clerk for the City of Ormond Beach, Haines City and the City of Holly Hill in the State of Florida.


06/04/2019 at 1:00 PM (EDT)   |  90 minutes
06/04/2019 at 1:00 PM (EDT)   |  90 minutes
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1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available