Free Webinar: A Guide to Cost-Efficient Service Delivery

Recorded On: 11/19/2020

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While the demands for services have been increasing due to the pandemic, local governments are facing a $500 billion dollar shortfall in the next few years. Governments are having to do more with far less while needing to ensure compliance is high for revenue-generating services. So how do you reduce the total cost of service fulfillment, while dealing with an ever-changing pandemic environment, and improving the citizen experience? 

Join Granicus in this live event where we cover how modernizing service delivery can provide multiple benefits for multiple functions within your local agency, and why it will take days, not months, to transform a multitude of services. 

Register for this webinar to learn: 

  • What cost savings modernizing services can bring 
  • How to add more valuable time back into your staff’s day 
  • How to improve licensing, permit, and other service compliance 
  • The role in modernizing services in creating better civic and staff engagement 

This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

ICMA Practice Areas: [10] Service Delivery; [12] Financial Management and Budgeting

Hilary Jones

Customer Ambassador, Granicus; Chair, Tailwind Digital

Having worked in public services for over 25 years, at local, regional, and central government level, Hilary is passionate about delivering improved outcomes for people and communities. She brings extensive experience in developing and leading high performing teams that deliver quality citizen centered services across a wide range of disciplines, including social care, community health, housing, and customer services.

At an executive level she has successfully delivered major transformation programs to respond to the need for modernization and reform. Digital and data sit at the core of this achievement, as the enablers to tackle financial austerity, rising demand, and the need for public services to stay relevant.

Understanding the challenges to sustain the complex system of people, communities and services that exist in a particular place, she has taken the strategic lead in building powerful local partnerships with strong multi-disciplinary teams. This has included pioneering a shared digital workspace that enabled seamless, joined-up service delivery across Health, Adult Social Care and Housing.

Since 2016 Hilary has worked for Firmstep/Granicus as Customer Ambassador, helping customers capture, learn, and share their experience and success, promulgating best practice and driving improvement across the sector. She is a highly skilled coach and mentor and has supported senior management teams in developing their strategic direction, digital plans, and achievable programs to deliver this.

Jake Sager

Product Management Professional, Granicus

Jake Sager is an award-winning Product Management professional at Granicus who creates technology solutions that foster resident engagement. Additionally, while at BCG Digital Ventures, Jake transformed digital strategies and enterprise software for Fortune 500 companies. Jake holds an MBA from the Daniels College of Business at the University of Denver. Jake is also Pragmatic Marketing Certified.


11/19/2020 at 1:00 PM (EST)   |  90 minutes
11/19/2020 at 1:00 PM (EST)   |  90 minutes
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1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available