Building the Emergency Services Team for Today and the Future

Recorded On: 11/30/2022

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The unthinkable is happening! Headlines like “AMR to discontinue service in Youngstown” and “Texas city to end long standing EMS contract citing financial hardship” and “Boswell Fire Department ending emergency ambulance service Sept. 30” are becoming more and more common. Long established, stable EMS systems are failing, and EMS systems are closing. Skyrocketing expenses, staffing shortages, decreasing revenues, is threatening the most stable EMS systems. Recent studies and science on patient outcomes based on response times and paramedic level care are challenging long-held beliefs on EMS system design and deployment. Several communities are beginning to totally redesign and transform EMS delivery to meet the new staffing and economic challenges, with great success. City and County leaders should be carefully evaluating the economic and clinical performance of their EMS system to determine the future sustainability of this essential service.

This webinar will provide crucial information on the ways city and county leaders can assess the quality, value and sustainability of your EMS delivery system to assure your system continues to meet the current and future challenges, and keep your community out of your local media!

ICMA Practice Areas: [6] Strategic Leadership; [10] Service Delivery; [13] Human Resources Management and Workforce Engagement

Tom Wieczorek

Director, Center for Public Safety Management

Thomas Wieczorek is an expert in fire and emergency medical services operations. He has served as a police officer, fire chief, director of public safety and city manager and is former Executive Director of the Center for Public Safety Excellence (formerly the Commission on Fire Accreditation International, Inc.). He has taught several programs at Grand Valley State University, the National Highway Traffic Safety Administration (NHTSA), and Grand Rapids Junior College. He has testified frequently for the Michigan Municipal League before the legislature and in several courts as an expert in police and fire department management. He is the past-president of the Michigan Local Government Manager’s Association; served as the vice-chairperson of the Commission on Fire Officer Designation; and served as vice chairperson of the Commission on Fire Accreditation International.

He most recently worked with the National League of Cities and the Department of Homeland Security to create and deliver a program on emergency management for local officials titled, “Crisis Leadership for Local Government Officials.” It has been presented in 43 states and has been assigned a course number by the DHS. He represents ICMA on the NFPA 1710 and 1730 Standards Committees and is a board member on the International Accreditation Service, a wholly owned subsidiary of the International Code Council.

He received the Mark E. Keane “Award for Excellence” in 2000 from the ICMA, the Association’s highest award and was honored as City Manager of the Year (1999) and Person of the Year (2003) by the Rural Water Association of Michigan, and distinguished service by the Michigan Municipal League in 2005.

Matt Zavadsky

Chief Strategic Integration Officer, MedStar Mobile Healthcare

Matt Zavadsky is the Chief Strategic Integration Officer at MedStar Mobile Healthcare, the regional governmental EMS authority for Fort Worth and 14 other member cities in North Texas, a service area of 436 square miles with more than 1 million residents without any public subsidy. Matt is a also a senior associate with the Center for Public Safety Management, working with CPSM to provide recommendations to ICMA members to enhance and improve EMS delivery in their communities.


Building the Emergency Services Team for Today and the Future
11/30/2022 at 1:00 PM (EST)  |  Recorded On: 11/30/2022
11/30/2022 at 1:00 PM (EST)  |  Recorded On: 11/30/2022
Evaluation Survey
15 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available