Annual Webinar Subscription

Take advantage of your membership benefits. ICMA is now offering an annual subscription to its Live Webinar Program.

Now, members can maximize their membership benefits and training budget all while staying on top of emerging trends and issues facing local government. With our NEW Webinar Subscription Program, you and your staff can now have year-round access to subject matter experts and industry-leading education delivered right to your desk or conference room.

Start Learning More Throughout the Year. The Webinar Subscription Program gives members access to several 90-minute webinars each year and addresses key areas such as budgeting, public safety, citizen engagement, human resources, and council-manager relations. Our live webinars have long been used by jurisdictions to stay on top of trends in the profession and master new skills. Many members even create learning events around live webinars -- hosting their teams in a conference room for viewing and discussion.

What's Included in the Subscription

  • A year of access to every live webinar we host (typically two per month), as well as on-demand recordings of past webinars
  • Each webinar is 90 minutes long with the ability for viewers to submit questions to presenters via chat
  • Webinars include shareable and printable presentations
  • Annual subscribers have regular opportunities to give feedback, and provide input on upcoming topics and educational webinars
  • This is your opportunity to have your voice heard!

How the Program Works

Members may purchase an annual subscription for $695. This gives access to all of the regular live webinars that ICMA produces in a year, as well as on-demand recordings of our entire catalog dating back several years.

Webinar Subscription Program Policies

  • Subscription is valid for one (1) year from date of purchase.
  • Subscription is for members only. Join ICMA.
  • You may attend any live ICMA University regular webinar scheduled during your subscription period, and included in your subscription.
  • Webinars excluded from the Webinar Subscription Program include: Local Government 101/201, Effective Supervisory Practices Webinar Series, Budget Guide Webinar Series, Ethics 101 E-Course.
  • The Webinar Subscription Program may not be cancelled once you have attended more than one webinar.
  • Subscribers are responsible for registering for live events using subscriber tokens; the subscription does not automatically register you for events.


  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/05/2022 at 1:00 PM (EDT)

    Learn how partnership agreements with fellow jurisdictions can lead to benefits such as reduced administrative burdens and cost savings.

    It's a difficult time for the public sector right now, as local governments struggle to maintain existing programs and services while contending with dwindling budgets and recruitment and retention challenges. While collaborative efforts between jurisdictions are nothing new, the advantages they can bring are perhaps more relevant than ever; as such, it's crucial for managers and other public sector leaders to know how to build and maintain such partnerships.

    In this webinar you'll explore case studies from three different jurisdictions/agencies involved in intergovernmental partnerships, and will learn how a similar arrangement could benefit your own government. Topics will include:

    • How to get your partnership efforts off the ground
    • Who should be involved in the process
    • Common challenges the partnership may face and how to overcome them

    John Mauro

    City Manager, City of Port Townsend, WA

    John Mauro is the City Manager of the City of Port Townsend, Washington. He has been in that role since 2019 and has since focused on navigating through the uncertainty of the COVID pandemic, recruiting and building a capable and collaborative team, engaging in new ways with the community, and developing strong and lasting partnerships.

    John spent nearly 7 years in New Zealand, serving as the first Chief Sustainability Officer in Auckland, a city of 1.7 million. He and his team provided thought leadership and drove strategic change for a more sustainable and resilient Auckland. The main focus was the development of an integrated, inclusive and innovative climate action plan with broad multi-sector support. He was part positive champion, part incessant critic of the largest council in Australasia.


    John has over 20 years of experience in climate and sustainability-related policy, research and advocacy. He worked as Policy Director for a transport not-for-profit, helped deliver the US Mayor’s Climate Protection Agreement and Seattle’s first climate plan while in the Mayor’s Office of Sustainability and Environment, and ran an organization dedicated to smart growth policy and advocacy. He's also taught at a small university in Vermont, led groups of students on immersion courses in the Himalaya and spent a year of independent research on four continents studying shamen and creation stories.


    John loves to explore on foot, bike, kayak and ski. He’s also a grateful husband and an inspired father of a 7-year old who gently demands

    John Elsesser

    Town Manager, Town of Coventry, CT

    John Elsesser has served as Town Manager since 1988 and has served in other CT Towns as an assistant since graduating from University of Hartford in 1982 with an MPA. He is a Credentialed Manager through ICMA. He also serves in a leadership capacity at the regional and State level, including positions as President of the Tolland County Chamber of Commerce and on the Board of Directors of CCM, COST and Chairman of the Connecticut Interlocal Risk Management Agency (CIRMA). He also serves on the State E-911 Commission and the State Emergency Response Commission. 

    Ted Cooke

    General Manager, Central Arizona Project

    The Central Arizona Project is Arizona’s largest renewable water supply, transporting and delivering approximately one-half of Arizona’s Colorado River apportionment to the interior of the state.

    Ted was appointed General Manager in March 2016, reporting to the Board of Directors and responsible for carrying out the Board’s policy directives and overseeing all operational aspects of CAP.  Previously, he was Interim General Manager and Deputy General Manager, Finance and Administration.  Ted joined CAP in 1999.

    Ted’s four-decade career in utilities, technology, finance and operations has also included positions at Xerox Corporation, Luz International Limited, the world’s pioneer commercial solar power developer and operator, and OESI Power Corporation, a geothermal power developer and operator.

    Ted has earned a BS in Physics from Loyola Marymount University, an MBA in Operations Management and Management Science from UCLA, and a DBA in Management from California Coast University.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/13/2022 at 1:00 PM (EDT)

    Join Patrick Ibarra of the Mejorando Group for a webinar on how your jurisdiction can reimagine the role and functions of HR.

    Does the Human Resources Department in your agency focus on results or rules?  Is their objective to reach outputs or achieve outcomes and if it’s the latter, what are those desired outcomes?  In today’s environment, workforce performance is more important than ever, which makes the effectiveness of HR practices a top priority.  Consequently, HR Departments are increasingly being mobilized to offer organizations more than transactional services.  Organizational change involves moving from the known to the unknown.  The question is change to what?

    In this webinar you'll join one of ICMA's most popular presenters, Patrick Ibarra of the Mejorando Group, as you learn actions you can implement to:

    • Reimagine the purpose of HR in driving organizational effectiveness
    • Reset the strategic focus for HR
    • Refresh the roles for HR and operating departments in the hiring and onboarding process

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/01/2022 at 1:00 PM (EDT)

    Join two of ICMA's most popular HR experts as they discuss strategies that can help make your jurisdiction's compensation packages more attractive for prospective employees.

    Local governments often face an uphill battle when trying to attract and retain top-notch talent, as they must compete against both the private and nonprofit sectors to be the employer of choice. As employers in every sector struggle to attract talent in the wake of the COVID-19 pandemic and concurrent rise of remote work, it's more important than ever for jurisdictions to reexamine their compensation packages to remain competitive in this challenging environment.

    In this webinar, you'll join human resources experts Carol Granfield, ICMA-CM and Sandy Stapczynski as they discuss various methods for municipal compensation and planning and review best practices for determining pay rates for individual positions. This webinar will cover:

    • How to weigh and compare total compensation packages
    • Various methods for municipal compensation analysis
    • How to address compression issues to improve staff retention
    • Salary data analytics utilizing public and private sector databases
    • The advantages of also using an internal equity tool (for pay equity purposes such as ranking and classification and grouping similar like positions on a pay and classification plan)

    ICMA Practice Areas: [12] Financial Management and Budgeting; [13] Human Resources Management and Workforce Engagement

  • Contains 3 Component(s), Includes Credits Recorded On: 07/20/2022

    In this live webinar, Tom Wieczorek will share new information that will help address the staffing issues that local governments face with regard to fire and EMS services.

    Here are a few: How does your department compare with others whose workloads are about 80 to 85 percent EMS and 5 to 10 percent fire? What differences can a workload and operation analysis make on how you pay for those fire services? Do you really need that many firefighters and that much equipment? How do you determine the staffing and deployment of your fire services staff?

    In this webinar, Tom Wieczorek from the Center for Public Safety Management returns with brand-new information that will help you address your toughest fire department staffing issues.

    You will discuss:

    • Real workloads and how to know if staff is allocated correctly 
    • How to determine the number of firefighters and amount of equipment that is really necessary
    • Low firefighter utilization and how to deal with it
    • Goal-setting, performance management, and strategies for continuous improvement

    ICMA Practice Areas: [4] Staff Effectiveness; [10] Service Delivery;  [13] Human Resources Management and Workforce Engagement

  • Contains 3 Component(s), Includes Credits Recorded On: 06/21/2022

    Join a panel of ICMA members as they discuss their experiences dealing with discord among their councils.

    While virtually every governing body in history has dealt with some amount of disagreement or friction between its members, the intensification of political partisanship in recent years has  increased the prevalence of incivility and discord in council chambers across the country. As a result, it is more challenging than ever for managers to remain impartial when working with their councilmembers.

    In this webinar, you'll hear from a panel of several managers as they discuss their experiences handling divided councils, and offer strategies that will help you better manage conflict and partisanship among your own elected officials. Topics will include:

    • How political polarization has changed modern council dynamics
    • Tips for maintaining neutrality during conflict between officials
    • Policies that can help establish standards of behavior

    ICMA Practice Areas: [1] Personal and Professional Integrity; [6] Strategic Leadership

    Jenny Haruyama

    City Manager, Beaverton, OR

    Jenny Haruyama is currently the City Manager for the City of Beaverton, Oregon, one of the largest and most diverse cities in the State. Jenny is the City’s first female City Manager responsible for implementing a voter approved charter change, transitioning the city from a Strong Mayor to Council-Manager form of government. Prior to working for Beaverton, Jenny was City Manager of the City Tracy, CA and City of Scotts Valley, CA.  In addition, she has over 25 years of experience working at all levels of local government. She has been a recreational assistant, intern, analyst, assistant to the city manager, department head, and assistant city manager.

    Jenny often serves as panelist for local, state, and national professional groups, and most recently spoke with the Portland Oregon Charter Review Board about form of government options. She is a California Local Governance Institute graduate at Stanford University Best Practices for Innovative Government and Executive Management and has a Master of Public Administration degree from California State University, Hayward and Bachelor of Science in Business Administration degree from San Jose State University.

    Jenny lives in Beaverton with her husband and a full house of fun - 5 children, 2 dogs, and 3 cats.

    Julie Couch

    Town Manager, Fairview, TX

    Julie Couch is the Town Manager for the Town of Fairview.  She has held this position since November of 2012.  She served as the Interim Town Manager for Fairview from June 2012 until being permanently appointed in November 2012. 

    Prior to coming to Fairview she worked for the City of Rockwall, first as the Assistant City Manager and from 1993 through 2011 she served as their City Manager.  Prior to working in Rockwall she worked for the City of Seagoville early in her career.  She has a bachelor’s degree in Political Science and a Master’s degree in Public Administration, both from Southern Methodist University.  She is also a graduate of the Senior Executive Institute through the Weldon Cooer Center for Public Service at the University of Virginia.

    She has been very active in TCMA throughout her career and has served on numerous committees and the TCMA Board, including serving as President.  In addition to her involvement with the Texas City Manager’s Association she is also active in the International City/County Management Association and the North Texas City Manager’s Association.  She has served as President of the NTCMA.  She is active in Rotary International and has held several leadership positions.

    Julie and her husband David have been married for 40 years and have four children between them.

    Craig Owens

    City Manager, Lawrence, KS

    Over the past 30 years Craig Owens has worked with hundreds of local elected community members to guide their communities to a better future.  Believing deeply in the importance of local representative democracy, Craig has worked as city manager in cities in Illinois, Kansas, Missouri and Texas.  In those cities he worked with elected bodies as large as 15 and as small as 5.  He currently serves as City Manager in Lawrence, Kansas.  

    Mike Conduff

    President and CEO, Elim Group

    Michael A. (Mike) Conduff is the president and CEO of The Elim Group and also serves as ICMA’s senior advisor for governance. Conduff is a multiple time best-selling author with Jack Canfield (of Chicken Soup fame) for their book The Success Secret and with Brian Tracy for their book Pushing to the Front – Front Line Strategies from the World’s Leading Experts. Additionally, he writes a regular governance column for Public Management (PM) magazine, is a contributing author to the ICMA Green Book series and is frequently published or quoted in other national publications.

  • Contains 3 Component(s), Includes Credits Recorded On: 06/15/2022

    Join one of ICMA's most popular speakers, Patrick Ibarra, for a webinar on how to attract top-notch talent by strengthening your jurisdiction's brand as a great employer.

    Maintaining a well prepared, contemporary workforce is fundamental to ensure your agency’s continuity of operations. In essence, it’s akin to a risk management strategy because what delivers services are qualified, mission-oriented people motivated to build a stronger community. At the same time, the public sector’s traditional ways of retaining and attracting top-flight talent are not always effective and are often viewed as antiquated. In this webinar, Patrick Ibarra of the Mejorando Group will outline specific steps you can immediately take to strengthen your employer brand (i.e. reputation), increase your retention of A+ performers and modernize your approach to recruitment.

    ICMA Practice Areas: [4] Staff Effectiveness; [6] Strategic Leadership; [13] Human Resources Management and Workforce Engagement

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Contains 3 Component(s), Includes Credits

    Learn how your jurisdiction can take advantage of youth sports as an engine for economic development.

    The youth travel sports industry is often referred to as “recession-proof” due to its stability during the Great Recession. It’s now being hailed as “pandemic proof” by CVBs as creative facility operators were able to create solutions for guest safety, cleaning protocols, and more to meet the market demand for youth sports tourism over the last two years. This $19.2B sports tourism industry is far from done growing and many communities are looking to see how they can create a youth sports destination in their community. In this session, we will discuss how youth sports is a powerful economic development and community placemaking tool with real-world examples.

    Join CEO and Co-Founder of the Sports Facilities Companies (SFC), Jason Clement and Partner Eric Sullivan as they provide a look into the world of youth sports. They will discuss:

    • Real-world case studies of youth sports developments
    • Modernizing parks and recreation – intersection of tourism and local use
    • Development process overview and industry trends
    • Building a project team for success

    Jason Clement

    Founder and CEO, SFM

    Jason has led the Sports Facilities Companies growth as Co-Founder and now CEO, expanding the firm from industry leading feasibility study and financial modeling services into a destination development company providing finance, development, and outsourced management. The SFC has become the largest single network of tournament and community-based sports facilities in the U.S. The SF Network has grown to a 900+ person team, working on over $15 billion in developments, hosting over 25 million visits annually, and producing $250 million in direct annual economic impact to the communities it serves.

    Under Jason’s leadership, SFC recently launched new products to serve communities focused on economic development and the youth and amateur sports industry. The initiatives include an event company, new technology platforms, food & beverage, and gaming options. The firm is also focused on merchandising, purchasing, and leveraging social capital to improve access to sport. Formally trained and licensed as an architect, Jason began his career in sports architecture before transitioning into commercial development and corporate real estate management. His experiences were the spark to bring similar professional management services to the youth and amateur sports industry.

    Jason is a passionate and faith-driven contributor to causes that positively impact families and communities. He has founded, supported, and lead the growth as board chair to multiple organizations including Habitat for Humanity, Man Up and Go, Calvary Christian High School and others.

    Eric Sullivan

    Partner

    Eric began his career as a professional soccer player and knows the power of sports on a personal level. Eric is an exceptional and proven strategist who has utilized his leadership and skills at effectively streamlining operations. He is a certified arena operator and an industry leading expert in financial and operations management. Eric’s knowledge and expertise in marketing and operations are heavily leveraged as clients transition from funding to development and pre-opening initiatives to grand opening and into operations. Eric has been a catalyst for Sports Facilities Companies’ phenomenal growth. 

    He joined SFA in 2006 and has since held nearly every operational role through SFC’s growth. Eric now leads SFC’s growth effort by designing service solutions that help our clients achieve their goals. Eric developed the original financial and market analysis tools, for which SFA is most well-known. Eric also led the first facility opening projects in our company’s history – paving the way for the launch of the SFM department. Since joining SFC, Eric has overseen and served as an advisor to hundreds of projects including market studies, financing plans, development plans, turn-arounds, and new facility openings. His work in domestic and international markets includes projects in the U.S., Canada, Caribbean, United Kingdom, Latin America, Asia, and the Middle East. Eric currently leads SFC’s expansion efforts in our continued vision to integrate sports, fitness, education, leadership development, and adventure sports into communities around the globe.

    In 2012, he was honored as a member of the Tampa Bay Business Journal’s “30 Under 30” Up and Comers class. In total, Eric has lead the entire planning, funding, and grand opening of more than $500 million in sports, fitness, recreation, and entertainment facilities.

  • Contains 3 Component(s), Includes Credits

    In this webinar, you'll learn how to streamline your jurisdiction's development review process while enhancing customer service and improving communication.

    When working with developers, most local governments have a review process in place to ensure compliance with zoning regulations and other laws governing construction projects. These processes are often difficult to navigate and burdened by an excessive amount of paperwork, among other issues that can hamper economic development and drive developers away from your community. However, there are a number of steps your jurisdiction can take to simplify and streamline these procedures, making them more painless for all parties involved.

    Join Jim Nichols, ICMA-CM, program manager at Jacobs and an expert in public works projects and processes, as he reviews best practices for improving your local government's development review processes. You will discuss:

    • How to identify inefficiencies in your current procedures
    • Strategies for improving lines of communication between departments involved in the review process
    • How to improve customer service at each point in the process
    • The international perspective: practices being employed in the Philippines that may benefit your community

    ICMA Practice Areas: [7] Strategic Planning; [8] Policy Facilitation and Implementation; [10] Service Delivery

    Jim Nichols, ICMA-CM

    Program Manager, Jacobs; former public works director and deputy city manager

    Jim Nichols has had an extensive career in local government executive management around the US, having served over 17 years as Assistant/Deputy City Manager amongst other executive roles for communities around Texas, Arizona and Nevada. Over the course of his career, Jim has overseen nearly every municipal service that is typically offered by a city. Jim has also worked overseas in the Middle East and Latin America helping to develop and establish new cities including the service models necessary to meet the community needs. He has also worked for a US city in which all of their municipal services have been outsourced. Jim’s breadth of experience in city service delivery allows him to speak on the use and application of outsourcing as one option for addressing a community’s service needs.

    Jim holds a Master of Science degree in Engineering from the University of Connecticut and is a licensed Professional Engineer in Arizona, Nevada and Washington. He also is a Credentialed Manager through ICMA and has published 3 books through the American Public Works Association.

  • Contains 3 Component(s), Includes Credits

    Are you or your community interested in taking action to address climate change, but not sure where to start? Join three members of ICMA's Sustainable Communities Advisory Committee as they give you the tools you need to get your climate and sustainability initiatives off the ground.

    Local governments in the United States vary drastically in their efforts to address climate change - while large urban centers often have extensive sustainability programs and processes in place, ICMA survey research suggests that only around 30% of municipalities have adopted any sort of plan. Factors hindering sustainability efforts are myriad, but often include lack of funding and/or dedicated staff, lack of information on how to proceed, and lack of community support. Despite these hurdles, there are still actions virtually any jurisdiction can take to begin preparing their communities for future climate-related challenges, even in areas where public opinion is divided on the topic.

    In this webinar, you'll join three speakers from ICMA's Sustainable Communities Advisory Committee as they discuss the steps their municipalities have taken to address climate change, and what you can do to get started. Topics will include:

    • How to build a framework for action
    • How to identify projects that are good for the budget and good for the environment
    • How to win over reluctant elected officials, staff, and/or citizens
    • Engagement strategies for building community support
    • How to fund your efforts and find other resources to help

    ICMA Practice Areas: [6] Strategic Leadership; [7] Strategic Planning; [8] Policy Facilitation and Implementation

    Dawn Ashbacher

    Sustainability Program Manager, Frederick County, MD

    Dawn Ashbacher is the Sustainability Program Manager for Frederick County, MD.  She has over 15 years of experience in local governments of all sizes, including being a town manager of a town of 5,000. Recognizing the need and the challenge, she has been focusing on sustainability issues in local government for the last three years. She is currently helping to create Frederick County’s first-ever Climate and Energy Department. Dawn is a past chair of the ICMA Sustainable Communities Advisory Committee and is interested in pragmatic ways to support ICMA members in dealing with our changing climate.

    Thom Moton, ICMA-CM

    Deputy City Manager, Wilmington, NC

    Thom joined the City of Wilmington in April 2018 as Deputy City Manager overseeing the Operations/ Capital Improvement Program portfolio.  He started his public service career as a Management Analyst in 1996 at the Dallas County Juvenile Department in Dallas, TX.  He began is city management career in 1997 as Assistant City Manager of the City of Corsicana, Tx.  He has worked as Assistant City Manager in University City, MO; Greenville, NC; and Rocky Mount, NC. Additionally, he served as City of Greenville, NC Interim City Manager and City Manager in Broken Arrow, OK. 

    He is a graduate of the University of North Texas with BBA and MPA degrees and he completed the coursework toward a doctorate in Philosophy in Public Policy and Political Economy at the University of Texas at Dallas. 

    He holds membership in the International City/County Management Association (ICMA) as a credential manager, and in the North Carolina City/County Management Association (NCCCMA).  He is a former member of the North Texas Finance Officers Association and the Government Finance Officers Association.  Moton enjoys volunteering in his employing communities, and he serves currently on the Cape Fear Council of Governments Homeless Continuum of Care Board of Directors.

     He is a self-described family guy and enjoys traveling, performing arts, music, golfing, exercising, yardwork, and mentoring others. 

    Aaron Burnett, ICMA-CM

    City Administrator, Mason City, IA

    Aaron began his service with the City of Mason City in 2018 and has been in city management since 2010 working previously for both Keokuk, Iowa and Humboldt, Iowa. As the first administrator for the City of Keokuk, he established a strong culture of professional city management within the city and received the Iowa City Manager of the Year award for 2017. Additionally, Aaron has been recognized by the International City/County Management Association with the designation of Credentialed Manager.

    Prior to his work in local government, he was a legislative assistant to both Congressman Latham and Congressman Nussle. He is a graduate of the University of Iowa and has a Masters of Public Administration from the University of Nebraska at Omaha.

    Michael Scanlon

    City Manager, Osawatomie, KS

    Mike Scanlon has been in local government for more than 35 years. He's worked in a diverse set of communities from Columbia, Missouri a Town and Gown community to Basalt Colorado which is classified Mountain Resort. He was one of the founding members of our Sustainability Committee and attended the 2006 Sustainability Retreat in Phoenix that began ICMAs journey into issues of sustainability and climate change. The communities he's served have done green infrastructure, participated in Bus Rapid Transit, developed micro-hydro projects, conceived and will be building a solar array for his current community for both power generation and   "peak shaving" savings.  Additionally Mike has worked as Development Director for the Roaring Fork Valley Habitat for Humanity and built one of the first Net-Zero Affordable Housing projects in the United States just outside Basalt, Colorado.  Two years ago Mike came back to Kansas and is now serving as the City Manager for Osawatomie, KS. In January of this year Mike was appointed to the Affordable Housing Advisory Committee for the Federal Home Loan Bank of Topeka that serves Nebraska, Kansas, Oklahoma and Colorado. Mike believes that issues of Affordable Housing, Climate Change and Social Equity are intertwined and you can't start solving for one if you don't understand the others. 

  • Contains 3 Component(s), Includes Credits Recorded On: 01/26/2022

    Join two of ICMA's most popular HR experts for a webinar on techniques for delivering more effective performance evaluations for your staff.

    While year-end performance reviews are often a source of anxiety for employees, they can also be stressful for managers as well. With salary determinations, organizational structure implications, and several other factors to consider, delivering a productive and effective evaluation can be a challenging addition to a manager's already-hefty workload. However, these reviews are one of the most crucial ways for supervisors to assess their employees' accomplishments and contributions, and are ultimately a way to promote good morale and help ensure retention of valuable staff members.

    In this webinar, you'll join HR experts Carol Granfield, ICMA-CM and Sandy Stapczynski as they review best practices for delivering constructive and actionable performance evaluations. They will discuss:

    • The specifics of performance policies and accompanying procedures to follow
    • Guidelines for appraisal interviews
    • Techniques for designing and developing rating scales
    • How to factor in employee input throughout the process

    Carol M. Granfield, ICMA-CM

    Senior Management Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM, is senior management consultant, Director of Human Resources Services for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town and county manager positions in New England and also as director of administration in Herndon, Virginia, and as personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational and staffing studies, wage, classification and benefit studies, human resource audits, and union negotiations. She serves on the NH Public Employee Labor Relations Board and teaches Public Administration and Adjunct Professor teaching Human Resources at Granite State College of the University of NH. She is also the co-author of the ICMA e-book "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

    Aleksandra (Sandy) Stapczynski

    Founder and President, Human Resources Services, Inc.

    Aleksandra (Sandy) Stapczynski, is founder and president of Human Resources Services, Inc. (HRS), a small woman-owned business located in the greater Boston area. HRS is a major provider of HR Consulting Services, particularly pay/classification/performance, to local governments in Massachusetts.

    With nearly 30 years of experience providing technical assistance to local governments in key areas of human resource management, she and her associates provide consultancy services to hundreds of New England cities, towns, school districts, counties, regional agencies, and state agencies. Sandy is co-author of the newly released ICMA e-book, Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals. She is a contributor to ICMA’s Human Resource Management in Local Government: An Essential Guide (1st, 2nd, 3rdEditions) and has also authored an ICMA IQ Management Report on Staffing and Utilization Studies.

    She has served as adjunct professor and guest speaker at colleges/universities in the Boston area. She holds a master’s degree in public administration from the Sawyer Business School, Suffolk University, Boston, and a bachelor’s degree in government from Suffolk University.