2020 Effective Supervisory Practices Session 6: The Great Communicator: Team Building, Communicating, Leading Change (Chapters 7, 8, 13)

Includes a Live Event on 11/12/2020 at 1:00 PM (EST)

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Based on chapters 7, 8, and 13, this session discusses how to turn a group of employees into a highly functioning team. Presenters will cover effective communication techniques of a leader and how to lead a team through change.

Discussion highlights:

  • The stages of team building
  • How to empower a team 
  • Communicating as a leader
  • How change affects motivation levels
  • Strategies and tactics for removing obstacles to change
  • How to deliver teams to a positive place on the other side of change

Michelle Poché Flaherty

Assistant City Manager, City of Redwood City, CA

With 30 years of government experience, Michelle Poché Flaherty has held senior executive positions in federal, state and local government. She served as Deputy Chief of Staff at the U.S. Department of Transportation; Deputy City Manager of Palo Alto, CA; and is currently the Assistant City Manager of Redwood City, CA.  Michelle is a certified executive coach, published author and instructor in leadership, and subject matter expert in organizational performance management. 

Mike Conduff

President and CEO, Elim Group

Michael A. (Mike) Conduff is the president and CEO of The Elim Group and also serves as ICMA’s senior advisor for governance. Conduff is a multiple time best-selling author with Jack Canfield (of Chicken Soup fame) for their book The Success Secret and with Brian Tracy for their book Pushing to the Front – Front Line Strategies from the World’s Leading Experts. Additionally, he writes a regular governance column for Public Management (PM) magazine, is a contributing author to the ICMA Green Book series and is frequently published or quoted in other national publications.


11/12/2020 at 1:00 PM (EST)   |  90 minutes
11/12/2020 at 1:00 PM (EST)   |  90 minutes
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass
Evaluation Survey
15 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available