2019 Effective Supervisory Practices Session 5: The People Part: Hiring and Onboarding, Fostering Accountability, Evaluating Performance (Chapters 9, 10, 11)

Recorded On: 06/26/2019

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Based on chapters 9, 10, and 11, this session will discuss how to hire the right people for your organization and develop a culture of accountability and performance. 

Discussion highlights:

  • Behavioral interviewing
  • New employee orientation
  • Goal setting
  • Praise, recognition, rewards
  • Performance evaluations/performance improvement
  • Coaching and counseling

Michelle Poché Flaherty

Deputy City Manager, City of Palo Alto

Michelle Poché Flaherty is deputy city manager of the city of Palo Alto, California.  With 20 years of public service experience, Michelle has held senior executive positions in federal, state and local government. She is professionally trained in coaching and a member of the International Coach Federation.

Cindy Taylor

Cindy Taylor is a learning consultant for Chesterfield County, where she has worked for the past 18 years. Prior to joining the Learning and Performance Center staff, she worked as Employee Relations Administrator implementing the County’s first Employee Relations Unit. Cindy’s primary responsibilities include delivery of leadership, quality improvement and policy classes. In addition, she facilitates teams and delivers a variety of special request training for county departments and external organizations. She has a Bachelor’s degree from Virginia Tech and a Master’s in Public Administration from George Mason University. She has over 20 years of human resource management experience in federal and local government with a focus on employee relations and organizational development and training. She is certified in conducting the Myers-Briggs Type Indicator and the Conflict Dynamics Profile, an International Public Management Association for Human Resources (IPMA-HR) Certified Professional and a trained mediator Cindy has been extensively involved in coordinating professional development events for IPMA-HR at the state and regional level and reviewing certification programs for Human Resource professionals. She is a contributing author in the Leadership Secrets of Local Human Resource Officials (a cooperative effort between ORACLE and IPMA-HR) and the Kouzes and Posner Leadership Challenge Activities Book.

Beverly Roberts

Beverly Roberts is the performance support coordinator for the Learning and Performance Center.  Her primary responsibilities include the instructional design and development of Learning & Performance Center curriculum.  She also provides special request training for a variety of departments within Chesterfield County and external government agencies.  As a former faculty member of Virginia Commonwealth University, Beverly’s role was consulting with government agencies in professional learning and development. She has a Masters’ in Business Administration from Virginia Commonwealth University. She has obtained the Senior Professional in Human Resource (SPHR) designation from the Human Resource Certification Institute and the Senior Certified Professional (SHRM-SCP) designation from the Society for Human Resource Management.


06/26/2019 at 1:00 PM (EDT)   |  90 minutes
06/26/2019 at 1:00 PM (EDT)   |  90 minutes
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass
Evaluation Survey
15 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available