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2018 Effective Supervisory Practices Webinar Series

This interactive webinar series will demonstrate the principles covered in Effective Supervisory Practices (5th edition) and its companion study guide. Designed as a primer for new supervisors, this series is a must for any jurisdiction looking to lead change, improve customer service, or strengthen communication between supervisors and staff.

Wednesdays, May 2, May 16, May 30, June 13, June 27, and July 11. All programs will take place from 1:00 pm to 2:30 pm Eastern. 

REQUIRED READING: Effective Supervisory Practices, 5th Edition and Effective Supervisory Skill Building Study Guide (book prices are $84/member; $110/nonmember). To order, please call 770-280-4171; e-mail icma-orders@pbd.com; or fax 770-280-0092. All sales must be prepaid with credit card or check, and all sales are final (no returns accepted unless the publication has been damaged in shipping).

New Online Classroom for 2018:

  • On-demand access now comes free with live event purchase
  • Longer on-demand access (now 6 months instead of 3)
  • Register your team and track progress
  • Easy-to-use platform
  • Seamless audio
  • Enhanced polling
  • Session quizzes

 

  • 2018 Effective Supervisory Practices Session 1: The Foundation: Roles of a Supervisor/Supervisory Leadership and Ethics (Chapters 1, 2, 3)

    Contains 2 Component(s), 1.50 credits offered Includes a Live Event on 05/02/2018 at 1:00 PM (EDT)

    Based on Chapters 1, 2, and 3, presenters discuss the definition of leadership, ethics, and important factors to consider as employees move into leadership roles within the organization.

    Based on Chapters 1, 2, and 3, presenters discuss the definition of leadership, ethics, and important factors to consider as employees move into leadership roles within the organization. 

    Discussion highlights:

    • Roles and responsibilities of a supervisor
    • The difference between leading and managing
    • Effective delegation
    • Moving from peer to boss
    • Characteristics of influential supervisory leadership
    • Developing and improving leadership skills
    • Ethics: Definition, challenges, and ethical decision making
    • Supervisor as an ethical role model

    Michelle Poché Flaherty

    City on a Hill Consulting

    Michelle Poché Flaherty of City on a Hill Consulting is an executive coach to elected officials and chief executives from all levels of government. Her leadership workshops are featured at national conferences for ICMA, the National League of Cities and other gatherings of government leaders.

    With 20 years of public service experience, Michelle has held senior executive positions in federal, state and local government. She is professionally trained in coaching and a member of the International Coach Federation.

  • 2018 Effective Supervisory Practices Session 2: Sharpening Your Focus: Strategic Planning, Managing Workflow, and Budgeting (Chapters 4, 5, 6)

    Contains 2 Component(s), 1.50 credits offered Includes a Live Event on 05/16/2018 at 1:00 PM (EDT)

    Based on Chapters 4, 5, and 6, this session will discuss the realities of being a working leader in today's time-starved, budget-conscious world. Presenters offer tools to assist with establishing priorities and focusing work, setting meeting ground rules, identifying meeting types and the purposes of each, and how to run a sit-down meeting.

    Based on Chapters 4, 5, and 6, this session will discuss the realities of being a working leader in today's time-starved, budget-conscious world. Presenters offer tools to assist with establishing priorities and focusing work, setting meeting ground rules, identifying meeting types and the purposes of each, and how to run a sit-down meeting. 

    Discussion highlights:

    • Budget basics
    • Budget tips for supervisors
    • Time management
    • Getting organized
    • Meeting management 
    • Thinking strategically
    • Acting strategically

    Michelle Poché Flaherty

    City on a Hill Consulting

    Michelle Poché Flaherty of City on a Hill Consulting is an executive coach to elected officials and chief executives from all levels of government. Her leadership workshops are featured at national conferences for ICMA, the National League of Cities and other gatherings of government leaders.

    With 20 years of public service experience, Michelle has held senior executive positions in federal, state and local government. She is professionally trained in coaching and a member of the International Coach Federation.

    Jon Johnson

    co-founder, Center for Priority Based Budgeting

    Jon Johnson is co-founder of the Center for Priority Based Budgeting, an organization whose focus is to help local governments achieve Fiscal Health and Wellness during these challenging economic times. Jon has more than 28 years of experience as a practitioner in financial administration for municipalities, counties, school districts and public universities. Prior to founding CPBB, Jon served as the director of budget and management analysis for Jefferson County, Colorado.  Previous to that position, he was assistant director of finance for Douglas County, Colorado. Prior to moving to Colorado in 2002, Jon served as the director of finance for several municipalities in Missouri, including the city of Blue Springs, the city of Joplin, and the city of Kansas City (MO) Aviation Department. He also served as director of financial services for Missouri Southern State University and the Joplin R-VIII School District. Jon has worked with ICMA as a senior management advisor and with GFOA as a regional trainer and workshop presenter. He served twice on the board of directors for the Missouri Government Finance Officers Association (GFOA-MO). Jon holds a B.A. in political science and a B.S. in accounting from Missouri Southern State University, as well as a master’s degree in College Administration from Pittsburg (KS)

  • 2018 Effective Supervisory Practices Session 3: The People Part: Hiring and Onboarding, Fostering Accountability, Evaluating Performance (Chapters 9, 10, 11)

    Contains 2 Component(s), 1.50 credits offered Includes a Live Event on 05/30/2018 at 1:00 PM (EDT)

    Based on chapters 9, 10, and 11, this session will discuss how to hire the right people for your organization and develop a culture of accountability and performance.

    Based on chapters 9, 10, and 11, this session will discuss how to hire the right people for your organization and develop a culture of accountability and performance. 

    Discussion highlights:

    • Behavioral interviewing
    • New employee orientation
    • Goal setting
    • Praise, recognition, rewards
    • Performance evaluations/performance improvement
    • Coaching and counseling


    Michelle Poché Flaherty

    City on a Hill Consulting

    Michelle Poché Flaherty of City on a Hill Consulting is an executive coach to elected officials and chief executives from all levels of government. Her leadership workshops are featured at national conferences for ICMA, the National League of Cities and other gatherings of government leaders.

    With 20 years of public service experience, Michelle has held senior executive positions in federal, state and local government. She is professionally trained in coaching and a member of the International Coach Federation.

    Cindy Taylor

    Beverly Roberts

  • 2018 Effective Supervisory Practices Session 4 - June 13: Raising the Bar: Motivating Employees and Customer Service (Chapters 12, 16)

    Contains 2 Component(s), 1.50 credits offered Includes a Live Event on 06/13/2018 at 1:00 PM (EDT)

    Based on Chapters 12 and 16, this session discusses how good supervisors can motivate employees to become productive and fulfilled. Workplace satisfaction, in turn, is a key component in the ability of a team to deliver quality customer service.

    Based on Chapters 12 and 16, this session discusses how good supervisors can motivate employees to become productive and fulfilled. Workplace satisfaction, in turn, is a key component in the ability of a team to deliver quality customer service. 

    Discussion highlights:

    • Personality types and motivation
    • Six steps to promoting creativity and reducing bureaucracy
    • Customer service and its impact on public perception of local government
    • What do customers expect?
    • Establishing standards of service
    • How to deal with difficult customers

    Michelle Poché Flaherty

    City on a Hill Consulting

    Michelle Poché Flaherty of City on a Hill Consulting is an executive coach to elected officials and chief executives from all levels of government. Her leadership workshops are featured at national conferences for ICMA, the National League of Cities and other gatherings of government leaders.

    With 20 years of public service experience, Michelle has held senior executive positions in federal, state and local government. She is professionally trained in coaching and a member of the International Coach Federation.

    Jim Lewis

    City Manager, Pismo Beach

    Jim Lewis became city manager of Pismo Beach on March 1, 2013. Prior to serving as city manager of Pismo Beach, Jim served as the assistant city manager and president of the office of economic development for the City of Atascadero. Prior to this role, Jim served as the assistant to the city manager for the City of Claremont. In both positions, Jim was successful in transforming downtowns and building pride and positive relationships amongst business owners, community groups, neighborhoods and the city. 

    Jim served as president of the Municipal Management Association of Southern California (MMASC) in 2001 and currently serves as the First Vice President of the League of California Cities City Manager’s Department ad as a Trustee of the California City Management Foundation.

  • 2018 Effective Supervisory Practices Session 5 - June 27: The HR Stuff: Ensuring a Safe, Respectful, Harassment-Free Workplace (Chapters 14, 15)

    Contains 2 Component(s), 1.50 credits offered Includes a Live Event on 06/27/2018 at 1:00 PM (EDT)

    Based on Chapters 12 and 16, this session discusses how good supervisors can motivate employees to become productive and fulfilled. Workplace satisfaction, in turn, is a key component in the ability of a team to deliver quality customer service.

    Based on Chapters 12 and 16, this session discusses how good supervisors can motivate employees to become productive and fulfilled. Workplace satisfaction, in turn, is a key component in the ability of a team to deliver quality customer service. 

    Discussion highlights:

    • Personality types and motivation
    • Six steps to promoting creativity and reducing bureaucracy
    • Customer service and its impact on public perception of local government
    • What do customers expect?
    • Establishing standards of service
    • How to deal with difficult customers

    Michelle Poché Flaherty

    City on a Hill Consulting

    Michelle Poché Flaherty of City on a Hill Consulting is an executive coach to elected officials and chief executives from all levels of government. Her leadership workshops are featured at national conferences for ICMA, the National League of Cities and other gatherings of government leaders.

    With 20 years of public service experience, Michelle has held senior executive positions in federal, state and local government. She is professionally trained in coaching and a member of the International Coach Federation.

    Carol M. Granfield, ICMA-CM

    Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM , is principal consultant for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town administrator/manager positions in New England and also as director of administration in Herndon, Virginia, and personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational studies, wage, classification and benefit studies and union negotiations.

    Carol is co-author of the newly released ICMA e-book, "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

    Aleksandra (Sandy) Stapczynski

    Human Resources, Inc.

    Aleksandra (Sandy) Stapczynski, is founder and president of Human Resources Services, Inc. (HRS), a small woman-owned business located in the greater Boston area. HRS is a major provider of HR Consulting Services, particularly pay/classification/performance, to local governments in Massachusetts.

    With nearly 30 years of experience providing technical assistance to local governments in key areas of human resource management, she and her associates provide consultancy services to hundreds of New England cities, towns, school districts, counties, regional agencies, and state agencies. Sandy is co-author of the newly released ICMA e-book, Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals. She is a contributor to ICMA’s Human Resource Management in Local Government: An Essential Guide (1st, 2nd, 3rdEditions) and has also authored an ICMA IQ Management Report on Staffing and Utilization Studies.

    She has served as adjunct professor and guest speaker at colleges/universities in the Boston area. She holds a master’s degree in public administration from the Sawyer Business School, Suffolk University, Boston, and a bachelor’s degree in government from Suffolk University.

  • 2018 Effective Supervisory Practices Session 6 – July 11: The Great Communicator: Team Building, Communicating, Leading Change (Chapters 7, 8, 13)

    Contains 2 Component(s), 1.50 credits offered Includes a Live Event on 07/11/2018 at 1:00 PM (EDT)

    Based on chapters 7, 8, and 13, this session discusses how to turn a group of employees into a highly functioning team. Presenters will cover effective communication techniques of a leader and how to lead a team through change.

    Based on chapters 7, 8, and 13, this session discusses how to turn a group of employees into a highly functioning team. Presenters will cover effective communication techniques of a leader and how to lead a team through change.

    Discussion highlights:

    • The stages of team building
    • How to empower a team 
    • Communicating as a leader
    • How change affects motivation levels
    • Strategies and tactics for removing obstacles to change
    • How to deliver teams to a positive place on the other side of change


    Michelle Poché Flaherty

    City on a Hill Consulting

    Michelle Poché Flaherty of City on a Hill Consulting is an executive coach to elected officials and chief executives from all levels of government. Her leadership workshops are featured at national conferences for ICMA, the National League of Cities and other gatherings of government leaders.

    With 20 years of public service experience, Michelle has held senior executive positions in federal, state and local government. She is professionally trained in coaching and a member of the International Coach Federation.

    Michael A. (Mike) Conduff

    The Elim Group

    Michael A. (Mike) Conduff is the president and CEO of The Elim Group and also serves as ICMA’s senior advisor for governance. Conduff is a multiple time best-selling author with Jack Canfield (of Chicken Soup fame) for their book The Success Secret and with Brian Tracy for their book Pushing to the Front – Front Line Strategies from the World’s Leading Experts. Additionally, he writes a regular governance column for Public Management (PM) magazine, is a contributing author to the ICMA Green Book series and is frequently published or quoted in other national publications.