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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 11/17/2022 at 1:30 PM (EST)

    The pandemic has changed the workforce environment and created new challenges for all of us. This webinar will show the perspectives of two employees - one who is able to telework and one who must be present at the workplace. Learn practical ways of how to face these challenges.

    We all want to support our teammates, however, it can be difficult when that teammate is never there to help carry the load. We all struggle to ensure that our personal life does not impact our professional life, but it seems consistently more difficult to separate the two. Caregivers get calls to pick up a sick child; an employee that owns rental properties gets a call about a pipe bursting; the boss needs to have knee surgery and is out for two weeks…These challenges are a part of life, and we must accept them and determine how to best work through them if we are to maintain a successful team.
    • Hear two perspectives: the employee who had to be at work throughout the pandemic vs the member of the organization who was able to telework
    • Should we be asking, “What can I do to help the organization?” instead of “How can the organization help me?” Is this part of the generational divide? (Traditionalists are loyal to the organization while Gen Z is loyal to the position?)
    • What are some practical ways to manage a team member being away due to personal issues?
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 10/20/2022 at 1:30 PM (EDT)

    Learn how to cut through red tape and create agile teams by pushing leadership down to every level.

    Local government can be very bureaucratic in nature, especially in large organizations. How can we avoid getting bogged down in red tape and ensure that our organization is fast and flexible? One way to do this is to drive leadership down. By educating, empowering, and enabling employees to make decisions, leaders allow small and agile teams to lift their organization to the next level.
    • How can your unique approach to management be a limiting factor of your organization’s success?
    • What tools can be used to empower your teams?
    • How can you change organizational culture to ensure that Department Directors support their team leaders? 
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/13/2022 at 1:00 PM (EDT)

    Join Patrick Ibarra of the Mejorando Group for a webinar on how your jurisdiction can reimagine the role and functions of HR.

    Does the Human Resources Department in your agency focus on results or rules?  Is their objective to reach outputs or achieve outcomes and if it’s the latter, what are those desired outcomes?  In today’s environment, workforce performance is more important than ever, which makes the effectiveness of HR practices a top priority.  Consequently, HR Departments are increasingly being mobilized to offer organizations more than transactional services.  Organizational change involves moving from the known to the unknown.  The question is change to what?

    In this webinar you'll join one of ICMA's most popular presenters, Patrick Ibarra of the Mejorando Group, as you learn actions you can implement to:

    • Reimagine the purpose of HR in driving organizational effectiveness
    • Reset the strategic focus for HR
    • Refresh the roles for HR and operating departments in the hiring and onboarding process

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/05/2022 at 1:00 PM (EDT)

    Learn how partnership agreements with fellow jurisdictions can lead to benefits such as reduced administrative burdens and cost savings.

    It's a difficult time for the public sector right now, as local governments struggle to maintain existing programs and services while contending with dwindling budgets and recruitment and retention challenges. While collaborative efforts between jurisdictions are nothing new, the advantages they can bring are perhaps more relevant than ever; as such, it's crucial for managers and other public sector leaders to know how to build and maintain such partnerships.

    In this webinar you'll explore case studies from three different jurisdictions/agencies involved in intergovernmental partnerships, and will learn how a similar arrangement could benefit your own government. Topics will include:

    • How to get your partnership efforts off the ground
    • Who should be involved in the process
    • Common challenges the partnership may face and how to overcome them

    John Mauro

    City Manager, City of Port Townsend, WA

    John Mauro is the City Manager of the City of Port Townsend, Washington. He has been in that role since 2019 and has since focused on navigating through the uncertainty of the COVID pandemic, recruiting and building a capable and collaborative team, engaging in new ways with the community, and developing strong and lasting partnerships.

    John spent nearly 7 years in New Zealand, serving as the first Chief Sustainability Officer in Auckland, a city of 1.7 million. He and his team provided thought leadership and drove strategic change for a more sustainable and resilient Auckland. The main focus was the development of an integrated, inclusive and innovative climate action plan with broad multi-sector support. He was part positive champion, part incessant critic of the largest council in Australasia.

    John has over 20 years of experience in climate and sustainability-related policy, research and advocacy. He worked as Policy Director for a transport not-for-profit, helped deliver the US Mayor’s Climate Protection Agreement and Seattle’s first climate plan while in the Mayor’s Office of Sustainability and Environment, and ran an organization dedicated to smart growth policy and advocacy. He's also taught at a small university in Vermont, led groups of students on immersion courses in the Himalaya and spent a year of independent research on four continents studying shamen and creation stories.

    John loves to explore on foot, bike, kayak and ski. He’s also a grateful husband and an inspired father of a 7-year old who gently demands

    John Elsesser

    Town Manager, Town of Coventry, CT

    John Elsesser has served as Town Manager since 1988 and has served in other CT Towns as an assistant since graduating from University of Hartford in 1982 with an MPA. He is a Credentialed Manager through ICMA. He also serves in a leadership capacity at the regional and State level, including positions as President of the Tolland County Chamber of Commerce and on the Board of Directors of CCM, COST and Chairman of the Connecticut Interlocal Risk Management Agency (CIRMA). He also serves on the State E-911 Commission and the State Emergency Response Commission. 

    Ted Cooke

    General Manager, Central Arizona Project

    The Central Arizona Project is Arizona’s largest renewable water supply, transporting and delivering approximately one-half of Arizona’s Colorado River apportionment to the interior of the state.

    Ted was appointed General Manager in March 2016, reporting to the Board of Directors and responsible for carrying out the Board’s policy directives and overseeing all operational aspects of CAP.  Previously, he was Interim General Manager and Deputy General Manager, Finance and Administration.  Ted joined CAP in 1999.

    Ted’s four-decade career in utilities, technology, finance and operations has also included positions at Xerox Corporation, Luz International Limited, the world’s pioneer commercial solar power developer and operator, and OESI Power Corporation, a geothermal power developer and operator.

    Ted has earned a BS in Physics from Loyola Marymount University, an MBA in Operations Management and Management Science from UCLA, and a DBA in Management from California Coast University.

  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 09/08/2022 at 1:30 PM (EDT)

    Are you struggling with retaining talent? It might be time to review your organizational culture. Watch this webinar to understand the state of your organizational culture and steps that you can take to improve it.

    Organizational culture is critical to a team’s success – 65% of employees stay in their job because they like their workplace culture. If your team doesn’t have the best culture, the return to the workplace is a great time to make some necessary improvements to start attracting and retaining the best talent.
    • What is organizational culture and why is it important to talent management?
    • How do you determine the current state of your organizational culture?
    • What can you do to improve your organizational culture and attract top talent?
    Can't attend the live event? Register and receive a notification when the archive is ready to watch. 
  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/01/2022 at 1:00 PM (EDT)

    Join two of ICMA's most popular HR experts as they discuss strategies that can help make your jurisdiction's compensation packages more attractive for prospective employees.

    Local governments often face an uphill battle when trying to attract and retain top-notch talent, as they must compete against both the private and nonprofit sectors to be the employer of choice. As employers in every sector struggle to attract talent in the wake of the COVID-19 pandemic and concurrent rise of remote work, it's more important than ever for jurisdictions to reexamine their compensation packages to remain competitive in this challenging environment.

    In this webinar, you'll join human resources experts Carol Granfield, ICMA-CM and Sandy Stapczynski as they discuss various methods for municipal compensation and planning and review best practices for determining pay rates for individual positions. This webinar will cover:

    • How to weigh and compare total compensation packages
    • Various methods for municipal compensation analysis
    • How to address compression issues to improve staff retention
    • Salary data analytics utilizing public and private sector databases
    • The advantages of also using an internal equity tool (for pay equity purposes such as ranking and classification and grouping similar like positions on a pay and classification plan)

    ICMA Practice Areas: [12] Financial Management and Budgeting; [13] Human Resources Management and Workforce Engagement

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 08/31/2022 at 12:00 PM (EDT)

    In this webinar, ICMA Strategic Partner OpenGov will give you the tools you need to streamline and simplify your permitting and compliance processes.

    “Work smarter, not harder!” is a challenging directive in local government where most processes are prolonged due to established ways of working and reliance on outdated systems. This is most true in permitting, licensing, and code enforcement. Smaller and fast-growing cities have figured out that they can’t keep “doing more with less” without changing the way they work to collaborate efficiently, support growth, and improve service levels.

    Join Dan Ralley, Assistant City Manager for the City Of Hilliard, Ohio, and OpenGov Citizen Services leader Liz Usherwood, for a discussion on how to improve entrenched permitting, licensing and code enforcement processes to meet growth needs. In this session you will learn:

    • How to consolidate steps to cut permit, licensing, and code enforcement process times
    • What your government should be doing to meet the needs of smaller and mid-sized, fast-growing communities
    • Where you can reallocate or refocus resources around higher value activities to be more efficient, accountable, and improve service levels for your community

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner OpenGov who will have access to registration information.

    Dan Ralley

    Assistant City Manager, City of Hilliard, OH

    Dan Ralley is the Assistant City Manager for the City of Hilliard, OH.  In Hilliard, Dan helps to oversee the City’s Community Development Department that includes Building Standards, Planning, Engineering, and Transportation and Mobility. Prior to that he was the Assistant City Manager for the City of Upper Arlington, OH where he concurrently served as Director of Community Development in Upper Arlington from 2014 to 2019, which included supervision of the Planning and Building Standards Divisions. In both Hilliard and Upper Arlington Dan helped to implement new permitting systems that significantly improved online submissions, digital payments, processing workflows, and most importantly customer satisfaction.  

    Earlier in his career, Ralley served as City Manager of Petoskey, Michigan, from 2009 to 2014, and Village Administrator of the Village of Cardington, Ohio, from 2004 to 2009. He received his Master’s degree in Public Administration from Maxwell School in 2004, his juris doctor degree from Syracuse University College of Law in 2004, and his Bachelor’s degree in public policy from the University of Chicago in 1996.

    Liz Usherwood

    Solution Architect, OpenGov

    Liz Usherwood is a professional services manager for OpenGov. She is a trained anthropologist, and brings her deep qualitative and quantitative research experience to government software implementations to surface and ensure adoption of best practices. She has 7 years of experience in GovTech and implementing software-as-a-service solutions for cities, counties, and state agencies.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 08/23/2022 at 1:00 PM (EDT)

    Join ICMA's Premier Strategic Partner MissionSquare as they discuss the results from their annual workforce survey as well as strategies that may help with your jurisdiction's recruitment and retention efforts.

    While employment numbers generally have improved since the start of the pandemic, local governments still face hiring challenges.  These are particularly acute in occupations where there is direct competition for talent with private sector employers, but also in fields like police and fire that are not currently attracting the same large numbers of applicants they once had.  Since raising salaries is not always an option, what are the other approaches governments are taking to position themselves as employers of choice and to reach candidates that might not otherwise be aware of available career opportunities?  This webinar will include data from MissionSquare Research Institute’s annual workforce survey, as well as results from surveys of public employees and new career entrants.

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner MissionSquare who will have access to registration information.

    Gerald Young

    Senior Research Analyst, MissionSquare Research Institute

    Mr. Young serves as Senior Research Analyst at the MissionSquare Research Institute. In this role, he conducts quantitative and case study research on workforce issues, public retirement plans, staff sharing, DEI, financial wellness, and other related topics.

    Prior to joining the Research Institute in 2017, he worked with the International City/County Management Association (ICMA) for over two decades on performance management, police recruitment, organizing best practices symposia, and researching smart communities and local government innovation. He has also served local government directly for eight years with the cities of Chula Vista and Loma Linda, California, with a focus on budgeting and program evaluation.

    His research has been covered by a variety of publications including The New York Times, Federal News Network, Pensions & Investments, PlanSponsor, Politico, Axios, Route Fifty, and American City and County, among others, as well as the IBM Center for the Business of Government. He has presented at various state, national, and international conferences.

    Mr. Young earned a master’s in public administration from the University of Kansas and bachelor’s degrees in mathematics/computer science and political science from Loyola University Chicago.

    Rivka Liss-Levinson

    Senior Research Manager, MissionSquare Research Institute

    Dr. Liss-Levinson is Senior Research Manager at MissionSquare Research Institute. With 15 years of experience designing, implementing, reporting, and disseminating rigorous, practitioner-oriented research, she is dedicated to leveraging data and stories to improve the health and well-being of public sector workers and others who serve their communities.

    Prior to joining the Research Institute in 2018, Dr. Liss-Levinson worked as Director of Survey Research for the Association of State and Territorial Health Officials (ASTHO), where she led the full life cycle of the pre-eminent national survey of the status of state and territorial public health in the United States. She has also worked at the Emory University/Cornell University Institute for Health and Productivity Studies, collaborating with partners from the private and public sectors to research and evaluate workplace wellness programs.

    Dr. Liss-Levinson’s work has been covered by Forbes, CNBC, and the Washington Post, and she has written multiple columns for Route Fifty. She has also co-authored peer-reviewed articles and book chapters, is a frequent presenter at national conferences, and serves on committees for several public service and public health organizations.

    Dr. Liss-Levinson holds a doctorate in Applied Social Psychology from The George Washington University and a BA in Psychology from Brandeis University.

  • Contains 3 Component(s), Includes Credits Recorded On: 08/11/2022

    Join ICMA Strategic Partner OpenGov for a webinar on how an online, collaborative budgeting process can benefit your jurisdiction.

    Budget leaders want to enable greater collaboration with departments, they would like to see better engagement from Council and their community, and they want to win budget distinction, but they are often constrained by burdensome budget processes and data disconnects. Learn how moving to a collaborative budget process and an online, interactive budget book can change the way governments work and serve, enabling them to be more efficient and accountable. 

    Join Jennifer Tell, Budget Manager for the City of Alameda and OpenGov's Mark Welch, budget book expert and former finance leader for multiple municipalities, to learn: 

    • How a transition to a collaborative budgeting process and an online budget book improves efficiency and accountability (and is in line with GFOA best practices)
    • How budget leaders can build capacity and look for ways to engage their Council and community
    • What aspects and attributes of online budget books earn distinction – and what Alameda is building with its online budget book

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner OpenGov who will have access to registration information.

    Jennifer Tell

    Budget Manager, City of Alameda, CA

    Jennifer Tell is Budget Manager for the City of Alameda, CA. Prior to that she was a Senior Analyst in the City/County of San Francisco Budget & Legislative Analyst's Office. She has over a decade of policy and environmental planning experience. She received her Master’s degree in Public Policy from University of California, Berkeley.

    Mark Welch

    Solutions Engineer, OpenGov

    Mark Welch is head of Solution Architecture for OpenGov Inc. and previously in government finance and administration for seven city and county governments, with leadership roles in four cities, including Ashland, OR, where he launched the first fully-digital, award-winning online budget book.

  • Contains 3 Component(s), Includes Credits Recorded On: 07/27/2022

    Join ICMA Strategic Partner Granicus for a webinar on how your local government can use short-term rental revenue to pursue new programs and projects.

    Local governments nationwide are missing out on a huge revenue recovery opportunity: short-term vacation rentals (STRs). And even if they’re collecting some revenue from this market, they are rarely maximizing returns.  

    With a recession looming and an ever-growing short-term rental market, STR revenue can power community initiatives. Now is the time to invest in your future and ensure your community has established an effective monitoring and compliance program that is able to capture revenue accurately and effectively.

    Register for this webinar to learn about:  

    • Key ordinance strategies that maximize rental-related revenue  
    • Aligning your short-term rental program with community goals
    • Successful real-world short-term rental programs

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner Granicus who will have access to registration information.

    ICMA Practice Areas: [8] Policy Facilitation and Implementation; [9] Community and Resident Service; [12] Financial Management and Budgeting

    Jeffrey Goodman

    Planner, Researcher and Consultant, Granicus

    Jeffrey Goodman has been engaged in a long-running research project focusing on data-driven and innovative regulation of short-term rentals. Jeffrey has engaged with neighborhood groups, elected officials, housing and tourism advocates, and the tech community to move past a ‘yes or no’ battle towards a more nuanced and effective regulatory environment. He has held advisory roles with policy advocates in New York City, New Orleans, and San Francisco, real estate reporters in Manhattan, and local governments in Colorado.

    Will Mason

    Demand Generation Manager, Granicus

    Will Mason has been working with governments on digital transformation and short-term rental compliance since 2019. He is currently the Demand Generation Manager for Host Compliance at Granicus, overseeing association partnerships, educational events and more.

    Shawn Gillen

    City Manager, Tybee Island, GA

    Graeme Dempster

    Sales Engineer, Granicus

    Graeme Dempster has been helping governments with their short-term vacation rental challenges since joining Host Compliance in 2018. He is currently a Solutions Consultant for Granicus' Host Compliance working with communities to advance their short-term rental programs.