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  • Hiring Veterans – A Great Way to Grow Your Talent Pool

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 02/03/2021 at 2:00 PM (EST)

    Learn more about the benefits of recruiting transitioning/retired service members.

    Organizations struggle with the cost of hiring new staff combined with high rates of employee turnover. What if there was a talent pool that you could tap into that was educated, well-trained, disciplined, and experienced? And the best part is, this talent pool has a demonstrated heart for public service. These future public leaders are those who have served in the military. Veterans are a workforce that can help you to fill the ranks of your local government in a time when all organizations are struggling to find and maintain skilled and accomplished people.

    TOPICS

    1. Less than 1% of Americans serve in the military which means that many talent managers and CEOs do not understand the strengths that military members bring to the table. Arizona State University in Partnership with the Alliance for Innovation has done a study on Veteran Hiring Preferences in Local Government and they are here today to tell us about the purpose of the study as well as an analysis of the results.
    2. Thankfully there has been a large and favorable cultural shift from our nation to those men and women who served in all five of the branches of armed services. This has been to the tireless efforts of many business, nonprofits, and elected officials. One such organization is Psych Armor Institute, who continues the tradition of education and the utilization of technology to empower organizations and communities to best engage with their military-connected friends, family, neighbors, and colleagues. They are here to provide further education and information regarding their innovative tools that inform, educate, and open dialogue with employers and their Veteran staff to ensure the healthiest and happiest workplace.
    3. One of our local government Talent Manager’s Demetrius Parker, will discuss the practices that they use to hire veterans and give us some tips and tools to build job descriptions to encourage veterans to apply.

    David Swindell; PhD

    Director & Associate Professor, Arizona State University | Center for Urban Innovation

    Matthew Feldhaus

    PsychArmor Director of External Affairs and Innovation

    Army Veteran, MBA 

    Demetrius Parker

    Talent Manager Jefferson County, CO

  • Library Outsourcing 101: The Game Changer

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 01/14/2021 at 1:00 PM (EST)

    Join ICMA Strategic Partner Library Systems & Services for a webinar on how to reduce costs and improve service via library outsourcing.

    What is library outsourcing and how is it transforming communities?

    Many community leaders don’t realize that libraries across the country are successfully outsourced. The benefit? Local control, reduced cost, improved service and predictable budgeting.

    Join Library Outsourcing 101 to get the facts about why and how many communities rely on this type of partnership model.

    You’ll learn:

    • The importance of quality library service - no more than ever
    • How it’s possible to reduce cost and enhance service
    • The difference between outsourcing and privatization
    • How outsourcing even part of library operations can have a big impact  

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [10] Service Delivery; [12] Financial Management and Budgeting; [14] Communication and Information Sharing

  • Here to Help: Improving Your Government's Customer Service

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 12/16/2020 at 1:00 PM (EST)

    Join a panel of ICMA members as they share the strategies that have helped their jurisdictions deliver great customer service.

    While we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher - a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices.

    In this webinar, you'll join a panel of ICMA members as they explore some of the internal steps your jurisdiction can take to enhance the customer experience. This webinar will cover:

    • How to instill a commitment to customer service in your organization's culture
    • Implementing internal customer service training programs
    • How to tie performance measures and metrics to the budget and strategic plan
    • Methods for collecting internal and external feedback on your efforts to improve customer service
    • Hiring staff with positive customer service attributes

    ICMA Practice Areas: [4] Staff Effectiveness; [6] Strategic Leadership; [9] Community and Resident Service

    In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.

    James Lewis

    City Manager, Pismo Beach, CA

    Jim Lewis became city manager of Pismo Beach on March 1, 2013. Prior to serving as city manager of Pismo Beach, Jim served as the assistant city manager and president of the office of economic development for the City of Atascadero. Prior to this role, Jim served as the assistant to the city manager for the City of Claremont. In both positions, Jim was successful in transforming downtowns and building pride and positive relationships amongst business owners, community groups, neighborhoods and the city.

    Jim served as president of the Municipal Management Association of Southern California (MMASC) in 2001 and currently serves as the First Vice President of the League of California Cities City Manager’s Department ad as a Trustee of the California City Management Foundation.

  • Free Webinar: Recycling And Waste Contracts Are Still In The Trash, And Here Is Why

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 12/10/2020 at 1:00 PM (EST)

    Join Republic Services for another annual update on the status of municipal waste and recycling services.

    Municipal recycling and solid waste contracts have been hard hit by two global events in the past 3 years. First, China’s exit from the global recycling commodity market, disrupting the economics of contracts nationwide. Now, the COVID pandemic adds additional disruption, through major shifts in material flows across your municipality. Join Pete Keller (VP Sustainability) and Richard Coupland (VP Municipal Sales) for their long standing annual update to ICMA members on the state of recycling and waste services.

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [9] Community and Resident Service; [10] Service Delivery

    Richard Coupland III

    Vice President, Municipal Sales Republic Services

    Mr. Coupland joined Republic Services in 2015 as vice president of Municipal Sales.  He currently leads the Municipal market vertical, consisting of partnerships with more than 2400 municipal cities in 40 states and Puerto Rico.  His team provides consultative support to their Municipal partners, to understand and navigate changes in the industry, as well as emerging technology and methods.

    Richard received his Bachelor of Science degree in Mechanical Engineering from the Virginia Military Institute, and his Masters degree in Business Administration from the W.P. Carey School of Business at Arizona State University.

    Pete Keller

    Vice President, Recycling and Sustainability Republic Services

    Pete is responsible for defining and implementing the strategic direction of the sustainability platform for Republic Services, to meet both business objectives and customer needs. His dedication to our Blue Planet is best noted by Republic Services’ recognition as the only Recycling and Waste company in to world to be named to the Dow Jones Sustainability Index.  Pete is a thought leader in the industry, with contributions to recycling infrastructure development, standards and optimization, development of renewable energy projects, and customer solutions that support the organization’s commitment to sustainability.

    Pete has a Bachelor’s Degree in Civil Engineering from Worcester Polytechnic Institute and has served on numerous industry boards and committees during his career. 


  • Town, Gown, and Beyond: How to Build Stronger University Partnerships

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 12/08/2020 at 1:00 PM (EST)

    Learn how to build and maintain a mutually beneficial relationship with colleges and universities.

    From revenue shortfalls to staff reductions, both universities and local governments face a host of unique challenges in these uncertain times. However, successful partnerships between these institutions have the potential to ease some of the burdens they face in a mutually beneficial arrangement. But how do you go about forming these partnerships, and how do you ensure both parties reap the benefits?

    In this webinar, you'll join a panel of speakers from the public and educational sectors as they explore the key elements of effective partnerships between municipalities and universities, the pitfalls to avoid, and the opportunities these relationships can afford. They will cover:

    • How to begin your outreach to a university, whether local or not
    • Communicating and developing mutually supportive projects across different interests and timelines
    • Understanding the ethical and other possible conflicts of interest of university researchers and teachers
    • Moving from small trust-building activities to sustainable integrated commitments 

    ICMA Practice Areas: [7] Strategic Planning; [8] Policy Facilitation and Implementation; [9] Community and Resident Service

    In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.

    Thomas Bryer

    Professor of Public Administration, University of Central Florida

    Thomas Bryer, PhD, is professor in the School of Public Administration and director of the Office of Downtown Community-Engaged Scholarship at the University of Central Florida. He is also chief researcher and visiting professor at Kaunas University of Technology (Lithuania), visiting professor at Edge Hill University (England), and a Fulbright Scholar and Specialist with experience Lithuania, Russia, and South Africa. He is the author or editor of six books, including (1) Promoting Civic Health through University-Community Partnerships: Global Contexts and Experiences, (2) Poor Participation: Fighting the Wars on Poverty and Impoverished Citizenship, and (3) Higher Education beyond Job Creation: Universities, Citizenship, and Community.

    Tom Fountaine

    Borough Manager, State College, PA

    Thomas J. Fountaine, II has worked in local government positions for more than thirty-nine years. Since 2003, Tom continues to serve as the Borough Manager for State College, Pennsylvania. Prior to coming to State College, Mr. Fountaine worked as the Borough Manager of Hollidaysburg, Pennsylvania. He also worked for the City of Bedford, Indiana and Lawrence County, Indiana. Mr. Fountaine is a graduate of Indiana University in Bloomington, Indiana. He served as an adjunct professor at Mount Aloysius College in Cresson from 1992 to 1997, in the Public Administration Department. He has also been an instructor for the Pennsylvania Municipal Training Partnership, the Pennsylvania State Association of Township Supervisors and the Pennsylvania Department of Community Affairs. Mr. Fountaine has also been active in many professional organizations. He served on the Association of Pennsylvania Municipal Management Executive Committee from 1990 through 1996 and served as President of the Pennsylvania State Association in 1994 to 95. Mr. Fountaine is a Co-Chair of the Partnership, Campus and Community United Against Dangerous Drinking and is also involved in the Centre County United Way. Mr. Fountaine currently serves on the Board of Directors for the Centre County Chamber of Business and Industry. He also chairs the Municipal Managers Committee of CBICC. In 2001, Mr. Fountaine was elected to a three-year term on the International City/County Management Association Executive Board as Vice President for the Northeast region. He has also served on several committees with the International City/County Management Association and he was President of the International Town Gown Association in 2012-2013.

    Byron Brooks

    County Administrator, Orange County, FL

    Appointed by Mayor Jerry L. Demings January 2019, Mr. Brooks serves as the County Administrator. He is responsible for assisting the Mayor in the daily oversight of county operations and services, and successfully executing the policy directives of the Board of County Commissioners. His duties involve administration of an organization with approximately 7,800 employees and an annual budget of over $4.7 billion, serving a community approaching 1.4 million residents, thriving businesses and over 75 million visitors annually.    Prior to his current position with Orange County, Brooks served as Chief Administrative Officer with the City of Orlando; Executive Director of the Central Florida Regional Transportation Authority (LYNX); and, he previously worked with Orange County, Florida Government serving as Deputy County Administrator.

    He is currently engaged with transportation initiatives, housing, economic development, public safety, process improvement efforts to enhance customer service and organizational responsiveness, sustainability, and building a stronger and adaptive team.

    Brooks received his Master’s degree from Clemson University, and his Bachelor’s degree from Furman University.  He also completed the Program for Senior Executives in State and Local Government at Harvard University, and he completed the Executive Leadership Institute of the National Forum for Black Public Administrators. He holds American Institute of Certified Planners (AICP) credentials. 

    He has been an adjunct professor and guest lecturer at the University of Central Florida, and has been a keynote speaker, panelist, and presenter on topics related to public administration nationally and internationally. He was inducted into the Clemson University CAAH Hall of Fame in 2017. His community involvement is quite extensive, serving on several professional and non-profit boards and organizations.  

    Kim Lane

    Executive Director, Pigtown Main Street

    Kim began her career 30 years ago starting as a community organizer leading to executive positions in the nonprofit sector. Her experience includes leading asset based community development organizations that included  building workforce, economic equality, substance abuse and reentry programs in partnership with universities. Currently, Kim has returned to a Pigtown, a neighborhood in Southwest Baltimore after leading a community development corporation there several years ago. 

  • Free Webinar: Maximizing Government Revenue from Short-Term Vacation Rentals

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 12/03/2020 at 1:00 PM (EST)

    Join Granicus for a webinar on strategies that will help your local government maximize revenues from short-term rental services like Airbnb.

    Many local governments are missing out on a huge revenue recovery opportunity: Short-term vacation rentals. And even if they’re collecting some revenue from this market, they are rarely maximizing returns. 

    Cities, towns and villages in the U.S. can expect to face a $360 billion budget shortfall from 2020 through 2022 due to COVID-19 (NLC, 2020). Now is the time to invest in ensuring your agency has established an effective monitoring and compliance program to ensure revenue is accurately and effectively collected.  

    Register for this webinar to learn: 

    • Key ordinance strategies that maximize revenues, including back taxes 
    • Cost-effective enforcement efforts that actually work 
    • Successful real-world short-term rental programs 

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [8] Policy Facilitation and Implementation; [9] Community and Resident Service; [12] Financial Management and Budgeting

    Ulrik Binzer

    General Manager of Compliance Services, Granicus; founder, Host Compliance

    Ulrik Binzer is the General Manager of Compliance Services at Granicus and founder of Host Compliance, the world’s leading provider of short-term vacation rental registration, tax collection and compliance monitoring software and services for local governments. A pioneer in the vacation home rental enforcement solution space, Ulrik developed the first vacation home rental compliance monitoring tools and now uses his expertise and insights to help local governments across North America draft and enforce short-term vacation rental regulations.

    Christa Watson

    Senior Marketing Manager

    Bio to come.

    Kim Szczurek

    Administrative Services Director, Town of Truckee, California

    Bio to come.

  • Free Webinar: A Guide to Cost-Efficient Service Delivery

    Contains 3 Component(s), Includes Credits Recorded On: 11/19/2020

    Join Granicus for a webinar on how your community can reduce the costs of service delivery without sacrificing the levels of service your citizens have come to expect.

    While the demands for services have been increasing due to the pandemic, local governments are facing a $500 billion dollar shortfall in the next few years. Governments are having to do more with far less while needing to ensure compliance is high for revenue-generating services. So how do you reduce the total cost of service fulfillment, while dealing with an ever-changing pandemic environment, and improving the citizen experience? 

    Join Granicus in this live event where we cover how modernizing service delivery can provide multiple benefits for multiple functions within your local agency, and why it will take days, not months, to transform a multitude of services. 

    Register for this webinar to learn: 

    • What cost savings modernizing services can bring 
    • How to add more valuable time back into your staff’s day 
    • How to improve licensing, permit, and other service compliance 
    • The role in modernizing services in creating better civic and staff engagement 

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [10] Service Delivery; [12] Financial Management and Budgeting

    Hilary Jones

    Customer Ambassador, Granicus

    Hilary Jones has had a long career in public services having worked at local, regional, and central government levels with a focus on delivering quality public services. She has successfully developed and delivered major transformation programs in response to government austerity measures and the need for modernization and reform at an executive level. She is currently a Customer Ambassador for Granicus, where she can help many government agencies at once with their digital transformations.

    Jake Sager

    Product Management Professional, Granicus

    Jake Sager is an award-winning Product Management professional at Granicus who creates technology solutions that foster resident engagement. Additionally, while at BCG Digital Ventures, Jake transformed digital strategies and enterprise software for Fortune 500 companies. Jake holds an MBA from the Daniels College of Business at the University of Denver. Jake is also Pragmatic Marketing Certified.

  • Free Webinar: Short-Term Vacation Rentals: What Local Governments Need to Know

    Contains 4 Component(s), Includes Credits Recorded On: 11/17/2020

    Join Granicus for a webinar on strategies for effectively managing the short-term rental market in your community.

    Best represented by the types of rentals found on Airbnb, VRBO, and Flipkey, short-term rentals have grown from a cottage industry to a multi-billion-dollar market. Although it has positively impacted many economies, without strategic ordinances and effective enforcement, this rapidly changing market can harm communities and create significant headaches for local government.

    Join Ulrik Binzer & Jeffrey B. Goodman to discuss how Airbnb-style rentals impact quality of life, and how to effectively regulate, enforce, and even benefit from STRs in your jurisdiction. In this session, you’ll learn: 

    • Current developments in the short-term rental market today through proprietary data 
    • How, and why, to build a strategic ordinance that works 
    • Key components of an effective enforcement program 
    • How short-term rental enforcement can improve revenue collection 

    Speakers:

    • Ulrik Binzer, General Manager of Compliance Services, Granicus
    • Jeffrey Goodman, Planner

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [8] Policy Facilitation and Implementation; [9] Community and Resident Service; [12] Financial Management and Budgeting


    Ulrik Binzer

    General Manager of Compliance Services, Granicus; founder, Host Compliance

    Ulrik Binzer is the General Manager of Compliance Services at Granicus and founder of Host Compliance, the world’s leading provider of short-term vacation rental registration, tax collection and compliance monitoring software and services for local governments. A pioneer in the vacation home rental enforcement solution space, Ulrik developed the first vacation home rental compliance monitoring tools and now uses his expertise and insights to help local governments across North America draft and enforce short-term vacation rental regulations.

    Jeffrey Goodman

    Since 2014, Jeffrey Goodman has been engaged in a long-running research project focusing on data-driven and innovative regulation of short-term rentals based on a shared responsibility model and effective place-based rules that work at multiple scales. Beginning in New Orleans – a city in constant discussion over the rights of tourists and locals – Jeffrey has engaged with neighborhood groups, elected officials, housing and tourism advocates, and the tech community to move past a ‘yes or no’ battle towards a more nuanced and effective regulatory environment. His data work, which involved both online and in-person collection, has led to advisory roles with policy advocates in New York City, New Orleans, and San Francisco, real estate reporters in Manhattan, and local governments in Colorado.

  • ICMA Coaching: 2020 Coaching Webinars Package

    Contains 6 Product(s)

    Sign up for all six FREE live webinars spotlighting best practices featuring local government professionals and experts -- invite your whole team to participate!

    ICMA Coaching Program webinars are opportunities for local government professionals of all career stages to learn about new and leading practices, strategies and tactics, and developing issues and trends in the field. The six Webinars are:

    Workplace Conduct: How to Deal With Water Cooler Talk

    Managing and Mastering Council-Staff Relationships: The Nuance of Governance

    Lessons in Value-Based Leadership: Leading With Principle

    Managing Hostility in Public Discourse: Living in an Age of Anger

    Charting Your Future: Developing Your Personal Strategic Plan

    Talent Management in the 21st Century: Growing, Attracting, an Retaining Your Best

    Participation in this free coaching webinar series qualifies for ICMA Voluntary Credentialing Program credit.

    Can't attend? Register and receive an automatic e-mail notice when the recording is available. 

  • 2020 Effective Supervisory Practices Webinar Series

    Contains 6 Product(s)

    Back by popular demand is ICMA University's Effective Supervisory Practices Webinar Series. Based on the ICMA bestseller, this six-part webinar series is an opportunity to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

    This six-part webinar series will demonstrate the principles covered in Effective Supervisory Practices (5th edition) and its companion study guide. Designed as a primer for new supervisors, this series is a must for any jurisdiction looking to lead change, improve customer service, or strengthen communication between supervisors and staff. Below is the updated schedule for the course:

    • Session 1: The Foundation: Roles of a Supervisor/Supervisory Leadership and Ethics (Chapters 1, 2, 3): Thursday, September 3
    • Session 2: The HR Stuff: Ensuring a Safe, Respectful, Harassment-Free Workplace (Chapters 14, 15): Thursday, September 17
    • Session 3: Sharpening Your Focus: Strategic Planning, Managing Workflow, and Budgeting (Chapters 4, 5, 6): Thursday, October 1
    • Session 4: Raising the Bar: Motivating Employees and Customer Service (Chapters 12, 16): Thursday, October 15
    • Session 5: The People Part: Hiring and Onboarding, Fostering Accountability, Evaluating Performance (Chapters 9, 10, 11): Thursday, October 29
    • Session 6: The Great Communicator: Team Building, Communicating, Leading Change (Chapters 7, 8, 13): Thursday, November 12

    Each 90-minute session will begin at 1:00 PM EST.

    REQUIRED READING: Effective Supervisory Practices, 5th Edition and Effective Supervisory Skill Building Study Guide (book prices are $84/member; $110/nonmember). To order, please call 1-888-280-2370 or send an e-mail to orders@icma.org. All sales must be prepaid with credit card or check, and all sales are final (no returns accepted unless the publication has been damaged in shipping).

    • Features: 
    • Longer on-demand access (now 6 months instead of 3)
    • Easy-to-use platform
    • Seamless audio
    • Enhanced polling
    • Session quizzes

    This registration page is for single log-ins only. For more information about purchasing individual logins for multiple staff members, please visit this page.

    ICMA Practice Areas: [1] Personal and Professional Integrity; [4] Staff Effectiveness; [5] Personal Resiliency and Development; [6] Strategic Leadership; [7] Strategic Planning; [12] Financial Management and Budgeting; [13] Human Resources Management and Workforce Engagement; [14] Communication and Information Sharing