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  • ICMA Coaching: Talent Management in the 21st Century: Growing, Attracting, and Retaining Your Best

    Contains 1 Component(s) Includes a Live Web Event on 11/12/2020 at 1:30 PM (EST)

    Learn best practices on how to attract, and retain employees.

    The days when employees were hired right out of college and stayed with the same company until they retired are long gone, and yet many organizations still follow the same talent management process from thirty years ago. Organizations must re-imagine best practices for  attracting, growing, and retaining talent in this age of technological advancement.

    Topics:

    • 1. How can organizations attract and retain talent?
    • 2. Should talent be grown from within the organization?
    • 3. Is there a lack of clear guidance and general objectives about talent management in the Human Resources field?

    We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    ICMA-CM: This webinar meets Practice 13 (Human Resources Management and Workforce Engagement) of ICMA’s Practices for Effective Local Government Leadership

    Can't attend? Register and receive an automatic e-mail notice when the recording is available. 

    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

    Dominic Lazzaretto

    City Manager, Arcadia, CA

    Dominic Lazzaretto has served as the City Manager for the City of Arcadia, CA since 2012 and brings over 25 years of experience to the full service community with an annual budget of $120 million and a full-time staff of over 300 employees. Dominic also served as La Palma’s City Manager from 2007-2012. He is focused on employee and organizational development and serves as Co-Chair of the Cal-ICMA Talent Initiative. Dominic has earned a Master in Public Administration from Cal State Long Beach and a Bachelor of Science from The Schreyer Honors College at Pennsylvania State University.

    Joshua Franzel

    President/CEO

    Joshua Franzel is the President/CEO of the Center for State and Local Government Excellence (SLGE). He has been with SLGE since 2007, holding the positions of Vice President of Research and research associate. Franzel leads initiatives on a range of public policy, finance, and management topics, often collaborating with organizations from the public, private, and academic sectors. He also is director of policy research for the International City/County Management Association (ICMA) and oversees the development of the organization’s white papers. Before his roles with SLGE and ICMA, he worked for both the Delaware and Florida Legislatures and was a Presidential Management Fellow with the International Trade Administration and the Office of Management and Budget. His publications and research have focused on state and local government management, public finance, demographics, public employee benefits and compensation, and government innovation. Franzel is an adjunct professor at American University, School of Public Affairs, Department of Public Administration and Policy in Washington, DC, where he has taught graduate level courses on state and local management and urban policy. He holds a Ph.D. in Public Administration (& Policy) from American University, an MPA from Florida State University, and a B.A. from the University of Delaware.

    Victor Cardenas

    Assistant City Manager, Novi, MI

    Victor is currently serving as the Assistant City Manager for the City of Novi, Michigan. He received a Bachelors Degree from Grand Valley State University and an MPA from Indiana University. Victor recently became an ICMA Executive Board Member. 

  • Improving Your Jurisdiction's Development Review Process

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/10/2020 at 1:00 PM (EST)

    In this webinar, you'll learn how to streamline your jurisdiction's development review process while enhancing customer service and improving communication.

    When working with developers, most local governments have a review process in place to ensure compliance with zoning regulations and other laws governing construction projects. These processes are often difficult to navigate and burdened by an excessive amount of paperwork, among other issues that can hamper economic development and drive developers away from your community. However, there are a number of steps your jurisdiction can take to simplify and streamline these procedures, making them more painless for all parties involved.

    Join Jim Nichols, ICMA-CM as he reviews best practices for improving your local government's development review processes. You will discuss:

    • How to identify inefficiencies in your current procedures
    • Strategies for improving lines of communication between departments involved in the review process
    • How to improve customer service at each point in the process
    • The international perspective: practices being employed in the Philippines that may benefit your community

    ICMA Practice Areas: [7] Strategic Planning; [8] Policy Facilitation and Implementation; [10] Service Delivery

    In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.

    Jim Nichols, ICMA-CM

    Jim Nichols has had an extensive career in local government executive management around the US, having served over 17 years as Assistant/Deputy City Manager amongst other executive roles for communities around Texas, Arizona and Nevada. Over the course of his career, Jim has been responsible for the refinement and improvement of development review processes (DRP’s) in multiple communities. Most recently, Jim served on a pro-bono assignment in the Philippines for ICMA where he was charged with creating a training program for cities around the Philippines to improve their local permitting processes, as per a directive from President Duterte.


    Jim holds a Master of Science degree in Engineering from the University of Connecticut and is a licensed Professional Engineer in Arizona, Nevada and Washington. He also is a Credentialed Manager through ICMA and has published 2 books through the American Public Works Association.

  • The Game-Changing World of Strategic Asset Management

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/04/2020 at 1:00 PM (EST)

    Join ICMA Strategic Partner Dude Solutions for a follow-up webinar on the benefits of strategic asset management..

    This year has brought truly unprecedented change – in how we work, where we work, and certainly in our already-constrained budgets. Overcoming the uncertainty of change comes from understanding our options and having solid data-driven plans to support those options. In this webinar, we dive into the game-changing world of strategic asset management (SAM). Understand the shift from traditional tactical asset management to future-focused lifecycle modeling to balance budgets, communities’ service needs, and asset condition – and ultimately deliver more sustainable facilities and infrastructure into the future.

    Hear from an industry leader with experience across three different-sized municipalities – from a capital city, a large inner-city municipality, and a small township – on how strategic asset management delivers meaningful results to communities and budgets.

    • Our conversation will help answer questions like:
    • How do I manage the life of my entire asset portfolio over the long term?
    • How do I deliver the service my community needs from these assets?
    • How can I do both of those things, yet still balance tight budgets?
    • What will future asset health and service levels be under different funding scenarios?
    • How can I get started with the data I have today?

    Join us to see how strategic asset management delivers solid, integrated long-term capital works and financial plans that powerfully demonstrate to all stakeholders the consequences of today’s decisions on tomorrow’s infrastructure and facilities.

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [7] Strategic Planning; [9] Community and Resident Service; [11] Technological Literacy; [12] Financial Management and Budgeting

    Ashay Prabhu

    VP of Strategic Asset Management, Dude Solutions

    Ashay has over 20 years’experience in strategic asset management and was the Co-Founderof Assetic, which was recently acquired by Dude Solutions. He has led thedevelopment of condition algorithms, asset valuation methods, lifecycle prediction analytics, and ispassionate about applying this science to close the global infrastructurerenewal gap. Ashay has a Directorship at the Asia Pacific Institute of AssetManagement, is an adjunct professor of Strategic Asset Management at BondUniversity, a Bachelor of Engineering (Hons), and is a chartered professionalmember of the Institution of Engineers Australia. 

    Ben Clark

    Group Manager Assets and Infrastructure, Town of Walkersville, South Australia

    Ben is an award-winning asset management thought leader with demonstrated history in Local Government and private sectors. Skilled in asset management, analytical skills, surveying, data mapping, and strategic modelling, Ben complements his career experience with a Master of Business Administration (M.B.A.).

  • Effective HR Policies and Procedures for the 'New Normal'

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/27/2020 at 1:00 PM (EDT)

    In this webinar you'll hear how local governments have modified their HR policies and procedures in the wake of COVID-19, and learn how to implement the most effective changes in your own workplace.

    The ongoing COVID-19 pandemic has forced virtually every local government in the country to drastically alter their normal HR policies, procedures, and processes, and the recent upsurge of cases suggests that these changes may need to remain in place for the indefinite future. On the bright side, the past few months have given us a much better idea of which of these changes have been the most useful, and how they can be most effectively implemented.

    In this webinar, you'll join human resources experts Carol Granfield, ICMA-CM and Sandy Stapczynski as they discuss the innovative ways local governments have modified their organizational policies and practices in the wake of the pandemic, and share examples that you can apply to your own workplace. They will cover:

    • Modifications to employee hiring and departure procedures
    • Model telework policies
    • How to evaluate your staff's performance remotely

    Practices Areas: [4] Staff Effectiveness; [8] Policy Facilitation and Implementation; [13] Human Resources Management and Workforce Engagement

    In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.

    Carol M. Granfield, ICMA-CM

    Senior Management Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM, is senior management consultant, Director of Human Resources Services for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town and county manager positions in New England and also as director of administration in Herndon, Virginia, and as personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational and staffing studies, wage, classification and benefit studies, human resource audits, and union negotiations. She serves on the NH Public Employee Labor Relations Board and teaches Public Administration and Adjunct Professor teaching Human Resources at Granite State College of the University of NH. She is also the co-author of the ICMA e-book "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

    Aleksandra (Sandy) Stapczynski

    Founder and President, Human Resources Services, Inc.

    Aleksandra (Sandy) Stapczynski, is founder and president of Human Resources Services, Inc. (HRS), a small woman-owned business located in the greater Boston area. HRS is a major provider of HR Consulting Services, particularly pay/classification/performance, to local governments in Massachusetts.

    With nearly 30 years of experience providing technical assistance to local governments in key areas of human resource management, she and her associates provide consultancy services to hundreds of New England cities, towns, school districts, counties, regional agencies, and state agencies. Sandy is co-author of the newly released ICMA e-book, Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals. She is a contributor to ICMA’s Human Resource Management in Local Government: An Essential Guide (1st, 2nd, 3rdEditions) and has also authored an ICMA IQ Management Report on Staffing and Utilization Studies.

    She has served as adjunct professor and guest speaker at colleges/universities in the Boston area. She holds a master’s degree in public administration from the Sawyer Business School, Suffolk University, Boston, and a bachelor’s degree in government from Suffolk University.

  • ICMA Coaching: 2020 Coaching Webinars Package

    Contains 6 Product(s)

    Sign up for all six FREE live webinars spotlighting best practices featuring local government professionals and experts -- invite your whole team to participate!

    ICMA Coaching Program webinars are opportunities for local government professionals of all career stages to learn about new and leading practices, strategies and tactics, and developing issues and trends in the field. The six Webinars are:

    Workplace Conduct: How to Deal With Water Cooler Talk

    Managing and Mastering Council-Staff Relationships: The Nuance of Governance

    Lessons in Value-Based Leadership: Leading With Principle

    Managing Hostility in Public Discourse: Living in an Age of Anger

    Charting Your Future: Developing Your Personal Strategic Plan

    Talent Management in the 21st Century: Growing, Attracting, an Retaining Your Best

    Participation in this free coaching webinar series qualifies for ICMA Voluntary Credentialing Program credit.

    Can't attend? Register and receive an automatic e-mail notice when the recording is available. 

  • ICMA Coaching: Charting Your Future: Developing Your Personal Strategic Plan

    Contains 1 Component(s) Includes a Live Web Event on 10/22/2020 at 1:30 PM (EDT)

    Keep your focus on what is important by creating a Personal Strategic Plan

    Life is busy and it is easy to lose track of what is important during the chaos of juggling the roles of manager, spouse, parent, and community member.   A personal strategic plan can help keep your life in balance and keep you focused on what is truly important to you.

     Topics:

    • 1. What are the components of a personal strategic plan?
    • 2. How can developing a personal strategic plan make me more successful?
    • 3. What are tools to accomplish the goals of a strategic plan?

    We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    ICMA-CM: This webinar meets Practice 5 (Personal Resiliency and Development) of ICMA’s Practices for Effective Local Government Leadership

    Can't attend? Register and receive and automatic e-mail notification when the recording is available.

    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

    Susan Barbee

    HR Director, Leland, NC

    Susan is currently serving Leland, NC as an HR Director. 

    Michael (Jake) Johansson

    City Manager, Port Orange, FL

    Jake is currently serving as the City Manager, Port Orange, FL. He recently retired as a U.S. Naval Aviator with a Bachelors in Business Management from Troy University and an M.P.A. from Old Dominion University. Previous leadership experience as the Commanding Officer (CEO) at sea (aviation squadron) and ashore (base installations). My family lives on the Western side of Port Orange, FL.

    Jay (Dallin) Kimble

    County Administrative Officer

    Dallin Kimble is the County Administrative Officer in Mariposa County, California-- home of Yosemite National Park. Dallin led development of the first strategic plans for Mariposa County and the Town of Ashland, Virginia, where he worked prior to moving west. Dallin is a Credentialed California Senior Executive; a graduate of the Local Government Summer Institute at Stanford University; an enlightened and grateful survivor of the Leading, Educating and Developing (LEAD) program hosted at the University of Virginia; and a compulsive planner of community progress and personal achievement.

  • Free Webinar: Improving Equity With the Right Tools

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/20/2020 at 1:00 PM (EDT)

    Join ICMA and the Government Alliance on Race and Equity for a webinar on the equity tools in use by various local governments, and how you can implement them in your own community.

    Does your local government have the right equity tools to understand the internal and external impacts of the organization’s decisions, policies, and procedures? This webinar's goal is to highlight tools local governments can implement to address and improve internal and external inequities. Participants will gain a greater understanding of why equity tools are important, learn about the tools some local governments are using, and how to right-size them for implementation in their own organizations.

    This webinar will consist of a 60 minute presentation followed by a 30-minute Q&A session.

    Presenters: 

    • Aimee Kane, PHR, Equity Program Manager,City of Boulder, Colorado

    This webinar, hosted by ICMA, was developed in partnership with the Government Alliance on Race and Equity (GARE). 

    ICMA Practice Areas: [3] Equity and Inclusion; [8] Policy Facilitation and Implementation 

  • We’ve Always Done It That Way Is Over: What’s Next?

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/13/2020 at 1:00 PM (EDT)

    Join Patrick Ibarra for a webinar on how to refresh and reimagine your organization's management practices and workplace culture to keep up with the radical changes of the COVID era.

    Are you and your organization changing as fast as the world around us?  How do you know, for sure, that you’re being effective, and moreover, your organization is successful?  How credible is your organization as a community builder?  During these times of unprecedented and disruptive change, leaders must improve their ability to manage a perplexing paradox - how to stay focused on today's business while building tomorrow's. In this session, three degrees of change will be shared along with best practices about reimagining your community, redesigning the consumer experience, resetting the workplace culture, and refreshing talent management practices.

    ICMA Practice Areas: [4] Staff Effectiveness; [6] Strategic Leadership; [13] Human Resources Management and Workforce Engagement

    In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Strategic Asset Management and Why You Should Care

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/07/2020 at 1:00 PM (EDT)

    Join ICMA Strategic Partner Dude Solutions for a webinar on how strategic asset management can benefit your community.

    We’re all experiencing unprecedented change – in how we work, where we work, and certainly in our already-constrained budgets. Overcoming the uncertainty of change comes from understanding our options and having solid data-driven plans to support those options, especially as stimulus funds become available.

    In this webinar, we will dive into the game-changing world of strategic asset management (SAM). This shift takes us from traditional tactical asset management to future-focused lifecycle modeling that balances budgets, communities’ service needs, and asset conditions – ultimately delivering more sustainable facilities and infrastructure into the future.

    Join the conversation to answer questions like:

    • How do I manage the life of my entire asset portfolio over the long term?
    • How do I deliver the service my community needs from these assets?
    • How can I do both of those things, yet still balance tight budgets?
    • What will future asset health and service levels be under different funding scenarios?
    • How can I get started with the data I have today? 

    Join us to see how strategic asset management delivers solid, integrated long-term capital works and financial plans that powerfully demonstrate to you and your stakeholders the consequences of today’s decisions on tomorrow’s infrastructure and facilities.

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [7] Strategic Planning; [9] Community and Resident Service; [11] Technological Literacy; [12] Financial Management and Budgeting

    Ashay Prabhu

    VP of Strategic Asset Management, Dude Solutions

    Ashay has over 20 years’experience in strategic asset management and was the Co-Founderof Assetic, which was recently acquired by Dude Solutions. He has led thedevelopment of condition algorithms, asset valuation methods, lifecycle prediction analytics, and ispassionate about applying this science to close the global infrastructurerenewal gap. Ashay has a Directorship at the Asia Pacific Institute of AssetManagement, is an adjunct professor of Strategic Asset Management at BondUniversity, a Bachelor of Engineering (Hons), and is a chartered professionalmember of the Institution of Engineers Australia. 

    Blyth Short

    Asset Management Coordinator - Infrastructure Services, Byron Shire Council, New South Wales, Australia

    Blyth has more than 20 years’ experience in Australian Local Government Asset Management covering all civil infrastructure. She has a Spatial Science (GIS) degree and Bachelor of Engineering Technology (Professional Honours in Infrastructure Asset Management). Currently she is the Asset Management Coordinator for Byron Shire Council which faces unique challenges of being a small regional council with 30,000 population and very neglected aging infrastructure. Blyth has a keen interest in asset management process improvement, marketing and technical innovation such as drone use.

  • 2020 Effective Supervisory Practices Webinar Series

    Contains 6 Product(s)

    Back by popular demand is ICMA University's Effective Supervisory Practices Webinar Series. Based on the ICMA bestseller, this six-part webinar series is an opportunity to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

    This six-part webinar series will demonstrate the principles covered in Effective Supervisory Practices (5th edition) and its companion study guide. Designed as a primer for new supervisors, this series is a must for any jurisdiction looking to lead change, improve customer service, or strengthen communication between supervisors and staff. Below is the updated schedule for the course:

    • Session 1: The Foundation: Roles of a Supervisor/Supervisory Leadership and Ethics (Chapters 1, 2, 3): Thursday, September 3
    • Session 2: The HR Stuff: Ensuring a Safe, Respectful, Harassment-Free Workplace (Chapters 14, 15): Thursday, September 17
    • Session 3: Sharpening Your Focus: Strategic Planning, Managing Workflow, and Budgeting (Chapters 4, 5, 6): Thursday, October 1
    • Session 4: Raising the Bar: Motivating Employees and Customer Service (Chapters 12, 16): Thursday, October 15
    • Session 5: The People Part: Hiring and Onboarding, Fostering Accountability, Evaluating Performance (Chapters 9, 10, 11): Thursday, October 29
    • Session 6: The Great Communicator: Team Building, Communicating, Leading Change (Chapters 7, 8, 13): Thursday, November 12

    Each 90-minute session will begin at 1:00 PM EST.

    REQUIRED READING: Effective Supervisory Practices, 5th Edition and Effective Supervisory Skill Building Study Guide (book prices are $84/member; $110/nonmember). To order, please call 1-888-280-2370 or send an e-mail to orders@icma.org. All sales must be prepaid with credit card or check, and all sales are final (no returns accepted unless the publication has been damaged in shipping).

    • Features: 
    • Longer on-demand access (now 6 months instead of 3)
    • Easy-to-use platform
    • Seamless audio
    • Enhanced polling
    • Session quizzes

    This registration page is for single log-ins only. For more information about purchasing individual logins for multiple staff members, please visit this page.

    ICMA Practice Areas: [1] Personal and Professional Integrity; [4] Staff Effectiveness; [5] Personal Resiliency and Development; [6] Strategic Leadership; [7] Strategic Planning; [12] Financial Management and Budgeting; [13] Human Resources Management and Workforce Engagement; [14] Communication and Information Sharing