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  • Engaging Stakeholders: Board Management Solutions with the city of Worland, Wyoming

    Contains 2 Component(s), 1.5 credits offered

    Thousands of public governing bodies like the city of Worland, Wyoming, have increased efficiency and transparency by gaining a handle on board management.

    By adopting board management solutions, your jurisdiction can increase transparency and provide a basis for more open communication with the public. These cloud-based services also allow boards to dramatically improve productivity and save thousands of dollars annually.

    Thousands of public governing bodies like the city of Worland, Wyoming, have increased efficiency and transparency by gaining a handle on board management. This presentation will demonstrate precisely how utilizing proven, low-cost technology can save cities, towns and counties tens-of-thousands of dollars annually, increase community access to board activities and significantly reduce staff time. The city of Worland representatives will discuss how your organization can maximize resources and become more effective from day one.

    You and your staff will be given a demonstration of the BoardDocs board management solution

    Tracy A. Glanz

    City Clerk/Treasurer, City of Worland, WY

    Tracy A Glanz earned the designation of Certified Municipal Clerk (CMC), which is awarded by the International Institute of Municipal Clerks (IIMC), Inc. in April 2009. The International Institute provides this important designation only to those municipal clerks who complete demanding education requirements and who have a record of significant contributions to their local government, their community and the state. Ms. Tracy Glanz has served as the City Clerk/Treasurer for the City of Worland since January 2004. Prior to holding this position she was the Payroll/Deputy Clerk.

  • Six Ways to Engineer Employee Engagement

    Contains 2 Component(s), 1.5 credits offered

    While high employee engagement doesn’t guarantee high organizational performance, there is a strong linkage between the two.

    Are your employees truly giving their all?

    Survey results say not by a long shot. According to the latest Gallup report on government workers' engagement, a median of only 29 percent of them are engaged at work.

    Disengaged employees stay for what they get from the organization. Engaged workers stay for what they can give. While high employee engagement doesn’t guarantee high organizational performance, there is a strong linkage between the two.

    Join Patrick Ibarra, management consultant and former local government manager, in a webinar to help you improve employee engagement in your organization.

    You and your staff will discuss:

    • How to recognize when your staff is not engaged
    • The correlation between an engaged workforce and increases in innovation, productivity and overall effectiveness
    • 6 actions that you can implement immediately to improve employee engagement

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Competitive Pay: The Total Rewards Package

    Contains 2 Component(s), 1.5 credits offered

    Local governments are in fierce competition with each other and the private sector to hire the best and the brightest.

    Local governments are in fierce competition with each other and the private sector to hire the best and the brightest. Without a competitive compensation package, your jurisdiction might be missing out on hiring top-tier employees and put yourself at risk for losing the ones you already have.  

    Join compensation experts Sandy Stapczynski and Carol Granfield, ICMA-CM in a webinar that will show you various methods for municipal compensation and planning. They will discuss their experiences and best practices for local government when conducting compensation planning and determining pay rates for individual positions.  

    Audience: Local government managers, assistant managers and HR directors 

    You and your staff will discuss:

    • traditional custom salary surveys for targeted organizations
    • salary data analytics utilizing public and private sector databases
    • professional national industry surveys for targeted occupational families
    • other types of compensation beyond base pay
    • how to weigh and compare the total compensation package
    • the advantages of also using an internal equity tool (for pay equity purposes such as ranking and classification and grouping similar like positions on a pay and classification plan)

    Carol M. Granfield, ICMA-CM

    Principal Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM , is principal consultant for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town administrator/manager positions in New England and also as director of administration in Herndon, Virginia, and personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational studies, wage, classification and benefit studies and union negotiations.

    Carol is co-author of the newly released ICMA e-book, "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

    Aleksandra (Sandy) Stapczynski

    Founder and President, Human Resources Services, Inc.

    Aleksandra (Sandy) Stapczynski, is founder and president of Human Resources Services, Inc. (HRS), a small woman-owned business located in the greater Boston area. HRS is a major provider of HR Consulting Services, particularly pay/classification/performance, to local governments in Massachusetts.

    With nearly 30 years of experience providing technical assistance to local governments in key areas of human resource management, she and her associates provide consultancy services to hundreds of New England cities, towns, school districts, counties, regional agencies, and state agencies. Sandy is co-author of the newly released ICMA e-book, Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals. She is a contributor to ICMA’s Human Resource Management in Local Government: An Essential Guide (1st, 2nd, 3rdEditions) and has also authored an ICMA IQ Management Report on Staffing and Utilization Studies.

    She has served as adjunct professor and guest speaker at colleges/universities in the Boston area. She holds a master’s degree in public administration from the Sawyer Business School, Suffolk University, Boston, and a bachelor’s degree in government from Suffolk University.

  • Planning and Zoning 101: City Managers - Establish the Municipal Planning Function

    Contains 2 Component(s), 1.5 credits offered

    Every manager should have a basic knowledge of the fundamentals of city and county planning.

    Every manager should have a basic knowledge of the fundamentals of city and county planning – whether your jurisdiction is planning to establish its first planning department or is currently spreading the planning function across departments.

    Join Dana Hazen, AICP, an educator, public speaker, and practicing city/county planner for 31 years in a webinar to help local government managers and assistant managers gain a working knowledge of the field.

    You and your staff will discuss:

    • Enabling Legislation
    • Boards and Committees
    • Antiquated Zoning Practices
    • Contemporary Zoning Issues
    • Form-Based Zoning
    • Redevelopment/Infill
    • Subdivision Regulations
    • Home Occupations
    • Small Cell Facilities
    • Design Review
    • GIS: A Tool for Research, Analysis, and Decision-Making
    • Signs

    Dana Hazen

    Director of the Department of Planning, Building & Sustainability, City of Mountain Brook, AL

    Dana Hazen is the Director of the Department of Planning, Building & Sustainability for the City of Mountain Brook, Alabama.  She was the first City Planner for Mountain Brook and has managed the city’s planning function for 10 years.  Her prior planning experience included working as a planner for Jefferson County, Alabama and also for the City of Newport Beach, California.  She completed her master’s degree in public administration in 2007 and has been a member of the American Planning Association’s Institute of Certified Planners since 2000.  Over the past several years Dana has served as an adjunct professor in the MPA program at the University of Alabama, Birmingham teaching a course in Local Government Planning, and brings 31 years of planning experience to us today.

  • U.S. Smart Cities: Trends and Opportunities

    Contains 2 Component(s), 1.5 credits offered

    Hear the experts review barriers, key sectors, and innovations in smart city trends based on a 2016 survey.

    Montgomery County, Maryland and the city of Southlake, Texas may be miles apart, but they have a lot in common. Both are early adopters of smart technology for their jurisdictions. Join ICMA and the Smart Cities Council as we welcome them for a webinar that will address emerging trends and opportunities in smart cities practices, policies, and procurement. 

     Register for this webinar to hear the experts as they review barriers, key sectors, and innovations in smart city trends based on a 2016 survey of U.S. cities and counties.

    Audience: Local government managers, assistant managers, and economic development directors

    You and your staff will learn about:

    • Trends in the field as revealed by the 2016 smart cities survey
    • Sector priorities – from public safety to energy to transportation
    • Perceived benefits – from economic development to enhanced services for residents
    • Case studies from Montgomery County and the city of Southlake

    Stuart Cowan

    Chief Scientist, Smart Cities Council

    Dr. Stuart Cowan has 20 years of experience with the use of systems of systems sustainability models at scales ranging from buildings to cities to regions. As chief scientist for the Smart Cities Council, he works with cities and leading smart cities solutions providers around the world to further strategic frameworks, tools, and knowledge models for smart cities. As Co-Founder of Autopoiesis LLC, he has used systems approaches to advance resilient and regenerative buildings and regions for companies including GE and Skanska along with government and non-profit clients. He is the co-author of Ecological Design, a standard reference on whole systems approaches to architecture, planning, and product design. He has taught at U.C. Berkeley, Portland State University, and the Bainbridge Graduate Institute. He holds a doctorate in Applied Mathematics from U.C. Berkeley, where he focused on nonlinear dynamics and complex adaptive systems.

    ​Dan Hoffman

    Chief Innovation Officer, Montgomery County, Maryland

    Dan Hoffman is the first Chief Innovation Officer for Montgomery County, Maryland, a position he has held since October 2012. He is responsible for creating and maintaining strategies and programs that generate innovative ideas in Montgomery County. The program he oversees serves as a laboratory for civic improvement and a safe place to test out new processes, technologies and ideas. He manages projects on a broad range of topics, from the Internet of Things (IoT) to autism technology to food security and more. Prior to his time at Montgomery County he was an appointee at the Nuclear Regulatory Commission and a consultant with PricewaterhouseCoopers. He is a recognized expert on open data, civic engagement and IoT policy. He holds degrees from The George Washington University and Johns Hopkins University.

    Jelani Newton

    Director of survey Research, ICMA

    Jelani Newton is director of survey Research at the International City/County Management Association (ICMA). His team collects information on the priorities and activities of local governments in the U.S. and around the world, in order to develop and disseminate information and resources that support improved local government management. Jelani’s professional experience includes serving as strategic planning and performance manager for the city of Miami, FL. He has also supported local government management and budget strategy as a private consultant.

    ​Alison Ortowski

    Assistant city manager, City of Southlake, Texas

    Alison Ortowski is the assistant city manager and director of economic development and tourism for the city of Southlake, Texas. She has an MPA from the University of North Texas and is a 2012 Leadership ICMA graduate. Alison is also a Senior Executive Institute Graduate of the Weldon Cooper Center for Public Service, University of Virginia.

  • A City's Guide to 2017 Retail Real Estate Trends

    Contains 2 Component(s), 1.5 credits offered

    This on-demand webinar tackles retail trends that local governments should be aware of.

    What retail development trends will shape the market in 2017, and how should your city respond? In this webinar, we share the challenges and opportunities facing retail site selectors as outlined in Buxton’s 2017 Retail Real Estate Outlook.

    Topics discussed will include:

    • The state of the retail real estate market, including rising competition and prices
    • Three key retail trends that are beginning to influence real estate decisions
    • How communities can respond to the current market dynamics

    Learn what these retail real estate trends mean for your city’s retail development efforts and hear how the city of Lebanon, MO has developed a retail recruitment strategy.

    Benjamin DeClue

    Assistant to the City Administrator, City of Lebanon, Missouri

    Cody Howell

    Senior Vice President, Buxton

    In his role as senior vice president, Cody leads Buxton’s account management team for all industries as well as the city government consulting division. He helps to build and maintain the partnerships with retail, restaurant, healthcare and city government clients ensuring they receive the guidance necessary to get the most from their custom analytics solutions. Cody also advises municipalities on retail economic development and planning initiatives, helping to shape growth strategies for client municipalities nationwide. Cody joined Buxton in 2011 as an account executive, working with numerous retail and restaurant clients. After much success in that role, he was promoted to vice president of the CommunityID division at Buxton. Prior to joining Buxton, Cody held leadership positions with Home Depot.

    Dennis Maher

    Director of Sales, Buxton

    As a director of sales for Buxton’s public sector division, Dennis advises communities on economic development and planning initiatives using community analytics. He assists municipalities in Michigan, Indiana, Ohio, Kentucky and Pennsylvania in identifying retail and economic development potential. Prior to joining Buxton, Dennis worked in residential real estate, specifically in new construction and REO properties. He studied at the Singapore American School and continued studying real estate when he returned to the United States. 

  • Job Descriptions

    Contains 2 Component(s), 1.5 credits offered

    This on-demand webinar helps organizations develop legal and fair job descriptions.

    Job descriptions are small documents but important components of more comprehensive personnel, organizational and administrative systems or plans in the municipal organization.  They help define initial expectations in the hiring process, provide fundamental building blocks for administering compensation systems, and give additional definition to organizational charts.

    In this focused webinar on the subject of writing job descriptions, Sandy Stapczynski from Human Resources Services, Inc. and Carol Granfield from Municipal Resources, Inc. will discuss the purposes and professional process of developing accurate, uniform, and legally compliant municipal job descriptions.  They will discuss how the employer should identify the position’s necessary qualifications (the “requisite skill, experience, education, training, and other job-related requirements”), as well as to determine the position’s “essential functions.”  Additionally, they will talk about the baseline objective in writing job descriptions, which is to provide enough information in the right format and language to be accurate, clear and useful to human resources, hiring authorities, department managers, and the local government organization.

    Sandy and Carol will also discuss the many laws that impact the employer-employee relationship and how having updated contemporary job descriptions can help the municipal organization comply with laws and regulations such as FLSA, EEO, Affirmative Action, ADA, and more. They will provide samples, techniques, and practical best practices.

    Carol M. Granfield, ICMA-CM

    Principal Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM , is principal consultant for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town administrator/manager positions in New England and also as director of administration in Herndon, Virginia, and personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational studies, wage, classification and benefit studies and union negotiations.

    Carol is co-author of the newly released ICMA e-book, "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

    Aleksandra (Sandy) Stapczynski

    Founder and President, Human Resources Services, Inc.

    Aleksandra (Sandy) Stapczynski, is founder and president of Human Resources Services, Inc. (HRS), a small woman-owned business located in the greater Boston area. HRS is a major provider of HR Consulting Services, particularly pay/classification/performance, to local governments in Massachusetts.

    With nearly 30 years of experience providing technical assistance to local governments in key areas of human resource management, she and her associates provide consultancy services to hundreds of New England cities, towns, school districts, counties, regional agencies, and state agencies. Sandy is co-author of the newly released ICMA e-book, Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals. She is a contributor to ICMA’s Human Resource Management in Local Government: An Essential Guide (1st, 2nd, 3rdEditions) and has also authored an ICMA IQ Management Report on Staffing and Utilization Studies.

    She has served as adjunct professor and guest speaker at colleges/universities in the Boston area. She holds a master’s degree in public administration from the Sawyer Business School, Suffolk University, Boston, and a bachelor’s degree in government from Suffolk University.

  • Employee Cell Phones: How Employee Policies Help Reduce Employer Risk

    Contains 2 Component(s), 1.5 credits offered

    This on-demand webinar discusses cell phones policies for local government.

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    Kyle O'Rourke

    Senior Consultant, Local Government Consulting Team, Baker Tilly

    Kyle O'Rourke is a Senior Consultant with Baker Tilly’s State and Local Government Consulting Team.  Kyle serves as a lead analyst and consultant on projects aimed at resource optimization – financial, human capital, and technology – including internal audit and risk assessments, organizational and operational studies, business process reviews, and technology needs assessments.

    Caitlin Humrickhouse

    Manager, State and Local Government Consulting, Baker Tilly

    Caitlin is a manager with Baker Tilly’s State and Local Government Consulting practice. Caitlin is passionate about helping local governments be more sustainable by leveraging their personnel, technology and financial resources. She specializes in performing operational and benchmarking reviews, ERP needs assessments and succession planning. Caitlin is active in her local ILCMA chapter and is an active alumna of the MPA program at the University of Illinois at Chicago. 

  • Affordable Care Act and the New Face of EMS

    Contains 2 Component(s), 1.5 credits offered

    The Affordable Care Act has spurred a sea change in the way emergency medical services are delivered in this country.

    The Affordable Care Act has spurred a sea change in the way emergency medical services are delivered in this country. EMS systems in cities and counties all across America are transforming from the old “You call, we haul, that’s all” model, to community-based healthcare providers integrated with the local healthcare system. This is leading not only to a complete reimagining of the services delivered, but new economic models that innovative EMS leaders are capitalizing on to decrease reliance on local tax dollars for support.

    Join the Center for Public Safety Management in a webinar to receive an overview of “EMS 3.0”, what city and county leaders should expect from a ‘transformed’ EMS system, how to measure the value of your EMS system in the new healthcare environment, and how to create and implement meaningful performance measures for your EMS system, now, and in the future.

    Audience: local government managers and assistant managers, fire/EMS personnel, and public safety officers

    You and your staff will:

    • Learn how the transformation of the healthcare systems is causing a transformation in the EMS service delivery models
    • Understand ways that innovative EMS agencies have taken advantage of the transformation
    • Identify 5 key attributes of High Performance/High Value EMS which minimize the impact on city budgets and taxpayers
    • Learn the 10 questions every city/county manager should ask about their current EMS provider (public or private)
    • Learn how to develop performance- and value-based metrics to measure the value of current EMS providers, or as a basis for contracting


    Tom Wieczorek

    Director, ICMA's Center for Public Safety

    Tom Wieczorek is currently the Director of ICMA's Center for Public Safety. He has served as a police officer, fire chief, director of public safety and city manager and is former Executive Director of the Center for Public Safety Excellence (formerly the Commission on Fire Accreditation International, Inc.). He has taught a number of programs at Grand Valley State University, Emergency Management Institute, the National Highway Traffic Safety Administration (NHTSA), and Grand Rapids Community College. He testified frequently for the Michigan Municipal League before the legislature and in several courts as an expert in the field of accident reconstruction and fire department management.  

     He is the past-president of the Michigan Local Government Manager’s Association; past president of the Ionia County Memorial Hospital; served as the vice-chairperson of the Commission on Fire Officer Designation and board member on the Commission on Fire Accreditation International; and serves on the NFPA 1710 career committee and NFPA 1730 committee for developing fire prevention standards. He is a board member of the International Accreditation Services, a wholly owned subsidiary of the International Code Council and helped design the State of Michigan’s Transportation Asset Management program as its first vice chairperson.

    Doug Hooten

    CEO, MedStar Mobile Healthcare

    Doug Hooten is the Chief Executive Officer of MedStar Mobile Healthcare in Fort Worth, Texas. He has over 37 years of experience in EMS, having served as senior vice president of operations and regional director for American Medical Response, CEO of the Metropolitan Ambulance Service Trust (MAST) in Kansas City, and a variety of leadership roles with Rural/Metro Ambulance, Inc. in South Carolina, Georgia, Ohio and Texas. He has demonstrated considerable expertise in change management, cost optimization, process improvement and clinical excellence. Having started his career in EMS as a field paramedic in Conroe, Texas, Hooten holds an undergraduate degree in business administration from Sam Houston State University in Huntsville, Texas and a Master of Business Administration from Rockhurst University in Kansas City, Missouri. He serves on the National EMS Advisory Committee (NEMSAC), and is the president of the Academy of International Mobile Healthcare Integration. Doug is also a Board Member for the American Ambulance Association and the Texas EMS Alliance. An expert in Mobile Integrated Healthcare, Doug is a co-author of the Jones and Bartlett book “Mobile Integrated Healthcare – Approach to Implementation” and is a regular speaker for industry conferences.

    Matt Zavadsky

    Chief Strategic Integration Officer, MedStar Mobile Healthcare

    Matt Zavadsky is the Chief Strategic Integration Officer at MedStar Mobile Healthcare, the exclusive emergency and non-emergency EMS/MIH provider for Fort Worth and 14 other cities in North Texas, the recipient of the EMS World/NAEMT 2013 Paid EMS system of the Year and the only agency to be named an EMS10 Innovator by JEMS Magazine. MedStar provides advanced life support ambulance service to 436 square miles and more than 936,000 residents and responds to over 135,000 calls a year with a fleet of 57 ambulances. MedStar is a high performance, high value Emergency Medical Services system, providing advanced clinical care with high economic efficiency. Matt has helped guide the development and implementation of several innovative programs with healthcare partners that have transformed MedStar fully as a Mobile Integrated Healthcare (MIH) provider, including high utilizer, CHF readmission reduction, observational admission reduction, hospice revocation avoidance, 9-1-1 nurse triage programs and a partnership with home health agency. He is also the co-author of the book “Mobile Integrated Healthcare – Approach to Implementation” published by Jones and Bartlett Publishing. He has 37 years’ experience in EMS and holds a Master’s Degree in Health Service Administration with a Graduate Certificate in Health Care Data Management. Matt is a frequent speaker at national conferences and has done consulting in numerous EMS issues, specializing in mobile integrated healthcare, high performance EMS system operations, public/media relations, public policy, costing strategies and EMS research. Matt is a board member of the National Association of EMTs, and chairs their MIH and EMS Data Committees. He is also Adjunct Faculty for the University Of North Texas Health Science Center, Department of Health Management and Policy, as well as an appointed committee member to the Joint Commission’s Home Care Professional and Technical Advisory Committee (PTAC) and the Lewin Group’s Hospital Outpatient Quality Reporting (HOQR) Program Stroke and AMI Expert Work Group, developing metrics for use in value-based purchasing measures for emergency departments.

  • Improving Board Effectiveness with the City of Canton, SD

    Contains 2 Component(s), 1.5 credits offered

    This webinar discusses how the city of Canton has realized dramatic cost savings by decreasing both paper consumption and reducing the time of staff needed to support meetings.

    Ever wondered how cloud-based technology could help your board become more effective? Or maybe how spending a little money now could save your community tens of thousands for years to come?

    The city of Canton, SD is successfully automating and streamlining its board management processes via BoardDocs. Prior, the city had utilized an intensive paper process for creating its council packets, but understood the urgency of finding a solution that would immediately reduce costs and improve efficiencies.

    Since adopting a board management solution, the city of Canton has realized dramatic cost savings by decreasing both paper consumption and reducing the time of staff needed to support meetings. More importantly, all board information is available at the council's fingertips. They love having a confidential area for council member eyes only, plus the system is intuitive and easy to navigate. Join us for this free webinar to learn more.

    Amanda Mack

    City Manager, Canton, SD

    Amanda Mack, city manager, is the city of Canton's chief executive and responsible to the city commission for the proper administration of city business. Amanda plays a vital role for the community by acting as a link between the public and all employees. She is also responsible for overseeing the day-to-day operations of the city, along with a multitude of other administrative duties, including the budget development, coordination of human resources functions, and receiving many of the concerns that various citizens and groups may bring forth. She reports directly to the city commission, and her office prepares the agenda and commission packets for their meetings. The city of Canton has several infrastructure projects underway, has developed a new housing incentive program and successfully celebrated its 150th anniversary this summer.