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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 11/17/2022 at 1:30 PM (EST)

    The pandemic has changed the workforce environment and created new challenges for all of us. This webinar will show the perspectives of two employees - one who is able to telework and one who must be present at the workplace. Learn practical ways of how to face these challenges.

    We all want to support our teammates, however, it can be difficult when that teammate is never there to help carry the load. We all struggle to ensure that our personal life does not impact our professional life, but it seems consistently more difficult to separate the two. Caregivers get calls to pick up a sick child; an employee that owns rental properties gets a call about a pipe bursting; the boss needs to have knee surgery and is out for two weeks…These challenges are a part of life, and we must accept them and determine how to best work through them if we are to maintain a successful team.
    • Hear two perspectives: the employee who had to be at work throughout the pandemic vs the member of the organization who was able to telework
    • Should we be asking, “What can I do to help the organization?” instead of “How can the organization help me?” Is this part of the generational divide? (Traditionalists are loyal to the organization while Gen Z is loyal to the position?)
    • What are some practical ways to manage a team member being away due to personal issues?
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 3 Product(s)

    Learn the fundamentals that every local government manager should know. Back by popular demand, this three-part webinar series takes a forward-looking, strategic approach to budgeting while showing you how to improve the process and promote economic vitality in your community.

    Learn the fundamentals that every local government manager should know. Back by popular demand, this three-part webinar series takes a forward-looking, strategic approach to budgeting while showing you how to improve the process and promote economic vitality in your community.

    Based on the brand-new fourth edition of ICMA’s A Budgeting Guide for Local Government, this series is hosted by coauthor Dr. Michael Overton, associate professor at the University of Idaho, and Scott Huizenga, assistant city manager for Fair Oaks Ranch, TX.

    You will discuss:

    • Lessons for budgeting and the budgeting cycle
    • Budget preparation and legislative approval
    • Executive implementation
    • Financial controls, communication, and compliance
    • Accounting and auditing
    • Understanding the overall financial picture
    • Projections and forecasting
    • Capital budgeting
    • Performance measurement
    • Long-term planning

    Like the book, this program is designed for local government managers, assistant managers, and department heads who would like to gain a better understanding of the fundamentals of the budgeting process.



    Session One – 11/02/2022: Budget Basics: the budget, the budgeting cycle, and the evolution of budgeting
    Session Two – 11/09/2022: Understanding Financial Management: the financial picture, projecting the future, policies and rules
    Session Three – 11/16/2022: Long-term Budgeting and Planning: capital budgeting, performance measurement, long-term planning

    On-demand recordings of each session will be available upon the conclusion of the live events.


    A Budgeting Guide for Local Government, 4th ed., is required reading. The book can be purchased via ICMA's online bookstore. 


    $395 (member; this is a group rate for all staff)

    $790 (nonmember; this is a group rate for all staff)

    This purchase is for a single log-in. There is no limit to the number of staff from your office participating in this webinar from an auditorium or conference room. In the room where staff will participate, you'll need a phone and a computer to view the Web component.

    ICMA Practice Areas: [6] Strategic Leadership; [7] Strategic Planning; [8] Policy Facilitation and Implementation; [12] Financial Management and Budgeting

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/25/2022 at 1:00 PM (EDT)

    Learn how nature education activities can be used to bolster your jurisdiction's parks and recreation programming.

    Spending time outdoors is connected to a myriad of benefits, including mental and physical health. Actively engaging youth with the outside world is also one of the best ways to inspire them to be environmental stewards for tomorrow.

    In this webinar, learn how you can enhance your Parks and Recreation programming by incorporating fun and easy-to-lead activities by Project Learning Tree, a flagship education initiative of the Sustainable Forestry Initiative. Demonstrated activities are free, teach about nature, and can engage community members of all ages in exploring parks and learning about the benefits of trees, climate, pollution, fire, planting a tree, the water cycle, and much more.

    By the end of the webinar, you’ll be able to:

    1. Describe the importance of incorporating nature education into your Parks and Recreation programming strategy
    2. Use Project Learning Tree engaging hands-on activities to enhance your Parks and Recreation programming.
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 10/20/2022 at 1:30 PM (EDT)

    Learn how to cut through red tape and create agile teams by pushing leadership down to every level.

    Local government can be very bureaucratic in nature, especially in large organizations. How can we avoid getting bogged down in red tape and ensure that our organization is fast and flexible? One way to do this is to drive leadership down. By educating, empowering, and enabling employees to make decisions, leaders allow small and agile teams to lift their organization to the next level.
    • How can your unique approach to management be a limiting factor of your organization’s success?
    • What tools can be used to empower your teams?
    • How can you change organizational culture to ensure that Department Directors support their team leaders? 
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/19/2022 at 1:00 PM (EDT)

    Join ICMA Strategic Partner Republic Services for their annual update on the state of the environmental services industry.

    This Webinar follows a multi-year tradition of an annual update from Republic Services.  Municipalities are increasingly placing a priority on Environmental Responsibility and Sustainability.  This webinar will touch on various aspects of investment and innovation that are being brought forward to enhance environmental services programs.  Join us as we discuss ways to address hazardous waste needs in your community, plastics circularity, introduction of electric vehicles, as well as  investments in community placemaking.  Together, these topics can help your municipality move the needle on your climate action objectives over the coming years.

    This webinar is complimentary thanks to the sponsorship of ICMA Strategic Partner Republic Services who will have access to registration information.

    Richard Coupland III

    Vice President, Municipal Sales Republic Services

    Mr. Coupland joined Republic Services in 2015 as vice president of Municipal Sales.  He currently leads the Municipal market vertical, consisting of partnerships with more than 2400 municipal cities in 40 states and Puerto Rico.  His team provides consultative support to their Municipal partners, to understand and navigate changes in the industry, as well as emerging technology and methods.

    Richard received his Bachelor of Science degree in Mechanical Engineering from the Virginia Military Institute, and his Masters degree in Business Administration from the W.P. Carey School of Business at Arizona State University.

    Pete Keller

    Vice President, Recycling and Sustainability Republic Services

    Pete is responsible for defining and implementing the strategic direction of the sustainability platform for Republic Services, to meet both business objectives and customer needs. His dedication to our Blue Planet is best noted by Republic Services’ recognition as the only Recycling and Waste company in to world to be named to the Dow Jones Sustainability Index.  Pete is a thought leader in the industry, with contributions to recycling infrastructure development, standards and optimization, development of renewable energy projects, and customer solutions that support the organization’s commitment to sustainability.

    Pete has a Bachelor’s Degree in Civil Engineering from Worcester Polytechnic Institute and has served on numerous industry boards and committees during his career. 

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/13/2022 at 1:00 PM (EDT)

    Join Patrick Ibarra of the Mejorando Group for a webinar on how your jurisdiction can reimagine the role and functions of HR.

    Does the Human Resources Department in your agency focus on results or rules?  Is their objective to reach outputs or achieve outcomes and if it’s the latter, what are those desired outcomes?  In today’s environment, workforce performance is more important than ever, which makes the effectiveness of HR practices a top priority.  Consequently, HR Departments are increasingly being mobilized to offer organizations more than transactional services.  Organizational change involves moving from the known to the unknown.  The question is change to what?

    In this webinar you'll join one of ICMA's most popular presenters, Patrick Ibarra of the Mejorando Group, as you learn actions you can implement to:

    • Reimagine the purpose of HR in driving organizational effectiveness
    • Reset the strategic focus for HR
    • Refresh the roles for HR and operating departments in the hiring and onboarding process

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/05/2022 at 1:00 PM (EDT)

    Learn how partnership agreements with fellow jurisdictions can lead to benefits such as reduced administrative burdens and cost savings.

    It's a difficult time for the public sector right now, as local governments struggle to maintain existing programs and services while contending with dwindling budgets and recruitment and retention challenges. While collaborative efforts between jurisdictions are nothing new, the advantages they can bring are perhaps more relevant than ever; as such, it's crucial for managers and other public sector leaders to know how to build and maintain such partnerships.

    In this webinar you'll explore case studies from three different jurisdictions/agencies involved in intergovernmental partnerships, and will learn how a similar arrangement could benefit your own government. Topics will include:

    • How to get your partnership efforts off the ground
    • Who should be involved in the process
    • Common challenges the partnership may face and how to overcome them

    John Mauro

    City Manager, City of Port Townsend, WA

    John Mauro is the City Manager of the City of Port Townsend, Washington. He has been in that role since 2019 and has since focused on navigating through the uncertainty of the COVID pandemic, recruiting and building a capable and collaborative team, engaging in new ways with the community, and developing strong and lasting partnerships.

    John spent nearly 7 years in New Zealand, serving as the first Chief Sustainability Officer in Auckland, a city of 1.7 million. He and his team provided thought leadership and drove strategic change for a more sustainable and resilient Auckland. The main focus was the development of an integrated, inclusive and innovative climate action plan with broad multi-sector support. He was part positive champion, part incessant critic of the largest council in Australasia.

    John has over 20 years of experience in climate and sustainability-related policy, research and advocacy. He worked as Policy Director for a transport not-for-profit, helped deliver the US Mayor’s Climate Protection Agreement and Seattle’s first climate plan while in the Mayor’s Office of Sustainability and Environment, and ran an organization dedicated to smart growth policy and advocacy. He's also taught at a small university in Vermont, led groups of students on immersion courses in the Himalaya and spent a year of independent research on four continents studying shamen and creation stories.

    John loves to explore on foot, bike, kayak and ski. He’s also a grateful husband and an inspired father of a 7-year old who gently demands

    John Elsesser

    Town Manager, Town of Coventry, CT

    John Elsesser has served as Town Manager since 1988 and has served in other CT Towns as an assistant since graduating from University of Hartford in 1982 with an MPA. He is a Credentialed Manager through ICMA. He also serves in a leadership capacity at the regional and State level, including positions as President of the Tolland County Chamber of Commerce and on the Board of Directors of CCM, COST and Chairman of the Connecticut Interlocal Risk Management Agency (CIRMA). He also serves on the State E-911 Commission and the State Emergency Response Commission. 

    Ted Cooke

    General Manager, Central Arizona Project

    The Central Arizona Project is Arizona’s largest renewable water supply, transporting and delivering approximately one-half of Arizona’s Colorado River apportionment to the interior of the state.

    Ted was appointed General Manager in March 2016, reporting to the Board of Directors and responsible for carrying out the Board’s policy directives and overseeing all operational aspects of CAP.  Previously, he was Interim General Manager and Deputy General Manager, Finance and Administration.  Ted joined CAP in 1999.

    Ted’s four-decade career in utilities, technology, finance and operations has also included positions at Xerox Corporation, Luz International Limited, the world’s pioneer commercial solar power developer and operator, and OESI Power Corporation, a geothermal power developer and operator.

    Ted has earned a BS in Physics from Loyola Marymount University, an MBA in Operations Management and Management Science from UCLA, and a DBA in Management from California Coast University.

  • Contains 4 Component(s), Includes Credits Recorded On: 09/08/2022

    Are you struggling with retaining talent? It might be time to review your organizational culture. Watch this webinar to understand the state of your organizational culture and steps that you can take to improve it.

    Organizational culture is critical to a team’s success – 65% of employees stay in their job because they like their workplace culture. If your team doesn’t have the best culture, the return to the workplace is a great time to make some necessary improvements to start attracting and retaining the best talent.
    • What is organizational culture and why is it important to talent management?
    • How do you determine the current state of your organizational culture?
    • What can you do to improve your organizational culture and attract top talent?
    Can't attend the live event? Register and receive a notification when the archive is ready to watch. 

    Nancy Hetrick

    Vice President, Management Partners

    Nancy Hetrick, Vice President, is an experiencedlocal government professional with over 20 years of experience in performancemanagement, strategic planning, team building, facilitating problem-solving andprocess improvement initiatives, executive recruitment, and successionplanning. She is co-chair of Cal-ICMA’s Talent Initiative, past president ofthe Municipal Management Association of Northern California, and founder of theWomen’s Leadership Summit. She facilitates priority-setting and team-buildingworkshops for city and county leaders. She is certified in a variety ofprofessional assessment instruments, including the Myers-Briggs TypeIndicator, DiSC, and the CPI260 coaching assessment. 

    Ann Marie Townsend

    Ann Marie Townshend is the CityManager for Lewes, Delaware. A Baltimore native, Ann Marie moved to Delaware in1994 to attend graduate school at the University of Delaware. After graduatingwith a Masters of Public Administration in May 1996, Ann Marie began work forthe Delaware Division of Parks and Recreation as an Outdoor Recreation Planner.In 2002, she went to work for the Delaware Office of State PlanningCoordination as a circuit rider planner in Sussex County.  In 2006, she became the Director of Planningand Inspections for the City of Dover, where she served until coming to Lewesin 2017. Ann Marie has served as president of the Delaware Chapter of theAmerican Planning Association. As a professional planner, she has been activelyinvolved in issues such as housing, downtown redevelopment, sustainability andclimate change, bicycle and pedestrian planning, comprehensive planning, andordinance development. Ann Marie is a founding member of Delaware Women LeadingGovernment and is currently serving as president. She is also a founding memberand professional mentor for the University of Delaware’s ICMA Student Chapter. AnnMarie is an active member of the American Planning Association and theInternational City/County Management Association. She is an ICMA CredentialedManager and has been a member of the American Institute of Certified Plannerssince 2003. She and her husband Michael are blessed with two adult sons. 

    Corri Spiegel

    City Administrator

    Davenport, Iowa

    Ms. Spiegel was appointed Davenport City Administrator in 2016, after serving the organization as Interim City Administrator and Assistant to the City Administrator. In Davenport, she has concentrated on cultivating talent and developing a mission-aligned organization that emphasizes definable performance and goal-oriented outcomes. For the past seven years, Corri and her team have successfully focused on service delivery innovation, improving financial conditions, economic and community development, disaster response, leveraging outside resources, and building strong partnerships. She holds a Master of Science in Organizational Leadership from Colorado State University-Global Campus, a Master of Public Administration from Arizona State University, a Bachelor of Science in Journalism from the University of Wisconsin at Oshkosh and is currently pursuing a Doctorate in Business Administration from Columbia Southern University. Corri received her Credentialed Manager designation in 2018 and currently serves as a Midwest Region Vice President on the ICMA Executive Board.


  • Contains 3 Component(s), Includes Credits Recorded On: 09/01/2022

    Join two of ICMA's most popular HR experts as they discuss strategies that can help make your jurisdiction's compensation packages more attractive for prospective employees.

    Local governments often face an uphill battle when trying to attract and retain top-notch talent, as they must compete against both the private and nonprofit sectors to be the employer of choice. As employers in every sector struggle to attract talent in the wake of the COVID-19 pandemic and concurrent rise of remote work, it's more important than ever for jurisdictions to reexamine their compensation packages to remain competitive in this challenging environment.

    In this webinar, you'll join human resources experts Carol Granfield, ICMA-CM and Sandy Stapczynski as they discuss various methods for municipal compensation and planning and review best practices for determining pay rates for individual positions. This webinar will cover:

    • How to weigh and compare total compensation packages
    • Various methods for municipal compensation analysis
    • How to address compression issues to improve staff retention
    • Salary data analytics utilizing public and private sector databases
    • The advantages of also using an internal equity tool (for pay equity purposes such as ranking and classification and grouping similar like positions on a pay and classification plan)

    ICMA Practice Areas: [12] Financial Management and Budgeting; [13] Human Resources Management and Workforce Engagement

  • Contains 3 Component(s), Includes Credits Recorded On: 08/31/2022

    In this webinar, ICMA Strategic Partner OpenGov will give you the tools you need to streamline and simplify your permitting and compliance processes.

    “Work smarter, not harder!” is a challenging directive in local government where most processes are prolonged due to established ways of working and reliance on outdated systems. This is most true in permitting, licensing, and code enforcement. Smaller and fast-growing cities have figured out that they can’t keep “doing more with less” without changing the way they work to collaborate efficiently, support growth, and improve service levels.

    Join Dan Ralley, Assistant City Manager for the City Of Hilliard, Ohio, and OpenGov Citizen Services leader Liz Usherwood, for a discussion on how to improve entrenched permitting, licensing and code enforcement processes to meet growth needs. In this session you will learn:

    • How to consolidate steps to cut permit, licensing, and code enforcement process times
    • What your government should be doing to meet the needs of smaller and mid-sized, fast-growing communities
    • Where you can reallocate or refocus resources around higher value activities to be more efficient, accountable, and improve service levels for your community

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner OpenGov who will have access to registration information.

    Dan Ralley

    Assistant City Manager, City of Hilliard, OH

    Dan Ralley is the Assistant City Manager for the City of Hilliard, OH.  In Hilliard, Dan helps to oversee the City’s Community Development Department that includes Building Standards, Planning, Engineering, and Transportation and Mobility. Prior to that he was the Assistant City Manager for the City of Upper Arlington, OH where he concurrently served as Director of Community Development in Upper Arlington from 2014 to 2019, which included supervision of the Planning and Building Standards Divisions. In both Hilliard and Upper Arlington Dan helped to implement new permitting systems that significantly improved online submissions, digital payments, processing workflows, and most importantly customer satisfaction.  

    Earlier in his career, Ralley served as City Manager of Petoskey, Michigan, from 2009 to 2014, and Village Administrator of the Village of Cardington, Ohio, from 2004 to 2009. He received his Master’s degree in Public Administration from Maxwell School in 2004, his juris doctor degree from Syracuse University College of Law in 2004, and his Bachelor’s degree in public policy from the University of Chicago in 1996.

    Liz Usherwood

    Solution Architect, OpenGov

    Liz Usherwood is a professional services manager for OpenGov. She is a trained anthropologist, and brings her deep qualitative and quantitative research experience to government software implementations to surface and ensure adoption of best practices. She has 7 years of experience in GovTech and implementing software-as-a-service solutions for cities, counties, and state agencies.