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  • Sports Tourism: How to Up your Game

    Contains 2 Component(s), Includes Credits

    Join in this webinar to learn how you can cultivate strategic partnerships that will help your community in this 10.5-billion-dollar industry.

    In many communities, sports tourism often falls to a parks and recreation department with limited staffing and resources. To be truly successful, it takes teamwork to research and develop venues that will attract the economic development dollars you are looking for.

    Join in this webinar to learn how you can cultivate strategic partnerships that will help your community score some wins in this 10.5-billion-dollar industry.

    You and your staff will discuss:

    • Convention and Visitors Bureaus
    • Sports Commissions
    • Qualified Operators
    • how strategic partnerships can increase much-needed resources for developing successful sports venues 

    John Pederson

    City manager, Myrtle Beach, NC

    John is a native of Seaford, Delaware. Mr. Pederson has a BA in Political Science from University of Delaware and a MPA from the University of North Carolina in Chapel Hill. He started his career in 1977 as an Administrative Assistant I with the City of Durham NC and then moved through the ranks in Durham as Budget Analyst, Budget Director, Finance Director, and Assistant City Manager. John left Durham in 2002 to become ACM in Myrtle Beach and was then appointed City Manager in 2014.

    Allan Rice

    City Administrator, Hoover, AL

    Allan Rice was named City Administrator on November 6, 2016. He previously worked for the City of Hoover Fire Department from 1992 to 2007 prior to serving as Executive Director of the Alabama Fire College & Personnel Standards Commission.  His responsibilities include assisting the Mayor in the development and execution of Hoover's strategic priorities, working with the City Council to move initiatives forward, and providing leadership to the nearly 800-member city staff. He is a graduate of the University of Alabama at Birmingham and Birmingham-Southern College. He and his family have lived in Hoover since 1992.

    Charles W. Penny

    Retired City manager, Rocky Mount, NC

    Charles W. Penny is the retired City Manager of Rocky Mount, North Carolina. He retired on April 1, 2017 after 6 years as City Manager and a total of 35 years in local government in North Carolina. He is a graduate of North Carolina Central University with a major in Political Science and the University of North Carolina in Chapel Hill with a Masters of Public Administration. His experience in local government includes serving as Assistant to the City Manager, Assistant City Manager, Director of Planning and Development and City Manager.  Although retired Charles continues to work in local government in North Carolina as a consultant specifically assigned to oversee the completion of the Rocky Mount Event Center, which will open in the fall of 2018 and  projects to have an economic impact of $264million over a 10-year period focusing on youth and amateur sports. He currently serves as interim Town Manager of Rolesville, North Carolina. Charles has served as Board member of the North Carolina City County Management Association and has served as President of the Association Board.  He is also a former ICMA Board member serving as Southeast Region Vice-President. 

    Jason Clement

    Founder and CEO, SFM

    Jason has lead SFA and SFM's development as globally recognized leaders focusing on transforming the health and economic vitality of the youth and amateur sports marketplace. Jason provides strategy and execution while overseeing the organizational development with emphasis on the core values within the SFA|SFM culture. Jason transitioned from sports facility architecture and corporate real estate asset management prior to joining SFA as a partner in 2005. He conceptualized and led the launch of SFM overseeing the development of the organization and management systems. He is also an experienced advisor having provided strategy, financial, and operational expertise to new and existing venues throughout the U.S., the Caribbean, Europe, Middle East, Canada, Asia, Africa and Central America. Jason was recognized by the Tampa Bay Business Journal as its 2012 40-under-40 "Hall of Fame” honoree for business accomplishments & community involvement.

  • Economic Development: Using Data to Support Your Initiatives

    Contains 2 Component(s), Includes Credits

    From business recruitment to expansion and retention, data is playing an increasingly important role in economic development.

    From business recruitment to expansion and retention, data is playing an increasingly important role in economic development. Join Buxton and the city of Caribou, Maine, and learn how communities can benefit by using data to understand and prove potential.

    In this webinar, you and your staff will discuss:

    • how to successfully apply data to the economic development process
    • case studies of how communities across the United States use data to support development initiatives in a variety of industries.

    Cody Howell

    Senior Vice President, Buxton

    In his role as senior vice president, Cody leads Buxton’s account management team for all industries as well as the city government consulting division. He helps to build and maintain the partnerships with retail, restaurant, healthcare and city government clients ensuring they receive the guidance necessary to get the most from their custom analytics solutions. Cody also advises municipalities on retail economic development and planning initiatives, helping to shape growth strategies for client municipalities nationwide. Cody joined Buxton in 2011 as an account executive, working with numerous retail and restaurant clients. After much success in that role, he was promoted to vice president of the CommunityID division at Buxton. Prior to joining Buxton, Cody held leadership positions with Home Depot.

    Austin Bleess

    City Manager, City of Caribou, ME

    Austin Bleess is the city manager for Caribou, Maine (population 8,137). Caribou is The Most Northeastern City in the United States. In his time at Caribou he has created a Community Revitalization Group that is made up of citizens want to help improve Caribou. He’s worked tirelessly to clean up slum and blight throughout the community, and utilizes grants whenever possible.

    Austin plays a strong role in the economic development of Caribou by reaching out to businesses including local mom and pop stores and nationally known businesses. He led the efforts to bring Sitel Operating Corporation into Caribou, bringing 300 new jobs into the downtown with 200 more jobs expected.

    He’s played a leading role in revitalizing Downtown Caribou. With the creation of Thursday’s On Sweden, a bi-weekly community event with live music, food vendors, games for kids, and more, he’s helped create a sense of place for citizens of Caribou and surrounding communities to enjoy.

    Austin has worked on several community events including creating Craft Brew Fest, an annual craft beer tasting event in Winnebago, MN, and Heritage Days in Caribou.

    He has worked on several grant applications and has received a $25,000 CDBG Grant to assist a local business expand to ship their blueberry products throughout New England, an AFG Grant from FEMA in the amount of $332,500 for the purchase of a new fire truck, and several other grants ranging from $500-$15,000 for various projects throughout the community.

    Previous to his coming to Caribou, Austin was the city administrator in Winnebago, Minnesota which is his home state. There he helped secured a housing rehabilitation grant to fix up homes and businesses in Winnebago, low interest loans to upgrade the wastewater treatment facility and improve sewer infrastructure throughout the town.

    Austin also has experience as community development director in Wells, Minnesota where he oversaw economic development, housing redevelopment, and planning and zoning.

    Austin has his undergraduate degree in political science from Bethel University in St. Paul, MN and his master’s in public administration from Walden University in Minneapolis, MN. Austin and his wife Beth reside in Caribou with their one-year-old son and chocolate labs Trey and Jordan.

    Eric Brown

    Senior Account Executive, Buxton

    As senior account executive in Buxton’s public sector division, Eric guides communities through the process of implementing and maximizing analytics. He is a helpful resource for communities across the United States, ensuring that they have the resources and training they need to achieve their retail economic development goals.

    Before joining Buxton’s public sector division, Eric was an account executive in Buxton’s private sector division, assisting retail and healthcare clients with site assessment and marketing initiatives. He holds a Bachelor of Arts in Marketing from the University of Texas at Arlington.

  • GASB in 2016

    Contains 2 Component(s), Includes Credits

    The webinar will cover GASB’s latest statements on pensions, retiree health care, and tax abatement disclosures, among other relevant topics.

    Local government managers must continue to work closely with finance staff to understand and implement GASB standards. It is also important for the local government community to provide feedback to GASB on standards, guidance, and projects.

    Join ICMA for a webinar presentation and conversation with David Vaudt, Chairman of the Governmental Accounting Standards Board (GASB). The webinar will cover GASB’s latest statements on pensions, retiree health care, and tax abatement disclosures, among other topics relevant to the local government community. The GASB project on reexamining the financial reporting model will also be discussed. Participants will learn how to most effectively engage with GASB and will have the chance to submit questions and comments during and after the live webinar.

    David Vaudt

    Chairman, GASB

    David A. Vaudt was named chairman of the Governmental Accounting Standards Board effective July 1, 2013.  Mr. Vaudt came to the GASB after serving the previous 10 years as Iowa’s elected state auditor.  Prior to his election, Mr. Vaudt worked for 25 years in the Des Moines, Iowa office of KPMG LLP, including 13 years as an audit partner. Mr. Vaudt has served as president of the National State Auditors Association, chair of the National Association of State Boards of Accountancy, and chair of the Iowa Accountancy Examining Board.  He also served on the boards of numerous nonprofit service organizations in Iowa. Mr. Vaudt, a graduate of Upper Iowa University, is a Certified Public Accountant.

    Joshua Franzel

    Director of Policy Research, ICMA & VP, Research, Center for State and Local Government Excellence

    Joshua Franzel, PhD is the director of policy research at the International City/County Management Association and vice president (research) of Center for State and Local Government Excellence.

  • Delivering Customer Service Success

    Contains 2 Component(s), Includes Credits

    To keep residents engaged, it's important for local governments to offer them an easy way to request information and services.

    To keep residents engaged, it's important for local governments to offer them an easy way to request information and services. All too often, software legacy systems for servicing resident requests are painfully manual and inefficient. Implementing new systems can come with its own set of risks including the potential for high costs, long planning cycles, and technology that becomes dated quickly.

    New cloud technologies, however, can give local governments the ability to respond to residents faster, provide greater accessibility, and deliver more transparency and accountability. Join Microsoft and AvePoint in a free webinar that will focus on how local governments can give citizens secure, easy ways to request the information and services they need by:

    • Equipping employees with more efficient tools while also arming management with advanced analytics and insight
    • Enabling faster response times and quicker issue resolution by empowering employees with comprehensive, step-by-step workflows and connecting Internet of Things (IoT)-enabled assets
    • Showcasing insight and visibility into the health of incident response trends, staffing requirements, and effectiveness

    Audience: Local government managers, assistant managers, and chief information officers


    Paul Olenick

    Director of product strategy, Avepoint

    Paul Olenick, director of product strategy for AvePoint, has more than 14 years of IT experience in areas such as development, administration, architecture, and solution design across all versions of SharePoint. He is a recognized Microsoft expert, having been named a Microsoft Most Valuable Professional (MVP) in 2012, 2013, 2014 and 2015, a Microsoft Virtual Technical Solutions Professional (V-TSP), and a Microsoft Certified Technology Specialist (MCT). As Director of Product Strategy, Paul helps to evolve AvePoint's market and product strategies as well as product marketing with focuses in sales enablement and product innovation for the Business Productivity portfolio. Paul has been dedicated exclusively to SharePoint since 2006 and has a special interest and deep expertise in Enterprise Search. He has helped clients worldwide solve business problems by leveraging SharePoint and Enterprise Search, and shares his experiences with the greater SharePoint community by contributing to books, blogging at, and speaking at industry events worldwide.

  • Asking Police Chiefs the Right Questions to Make the Right, Data-Driven Decisions 07/26/2018

    Contains 3 Component(s), Includes Credits Recorded On: 07/26/2018

    In this webinar, Leonard Matarese debunks some common myths about staffing police departments.

    Back by popular demand, Leonard Matarese returns with a police-only presentation to help you make informed policy decisions by knowing what to ask of your police departments.

    How many police officers do you really need? How well is your police department performing? Are "officers per 1,000" and "number of calls" really meaningful measures? Matarese will tackle these questions and provide data that will help you rethink the workforce allocation of your police department.

    The audience: Local government managers

    You and your staff will learn how to:

    • Understand the difference between “calls for service” and “workload”
    • Quantify actual workloads in police departments by seasonal and weekday variables and identify whether personnel are allocated correctly   
    • Get the metrics you need from police departments (such as the percentage of police officers' non-committed time) to make staffing decisions
    • Learn alternative strategies for handling calls for service
    • Establish goals and priorities and know what you need to analyze
    • Set measurable goals, identify performance problems, and apply strategies to follow the path of continuous improvement
  • A Budgeting Guide for Local Government 2018 3-Part Series

    Contains 3 Product(s)

    Learn the fundamentals that every local government manager should know. Back by popular demand, this three-part webinar series takes a forward-looking, strategic approach to budgeting while showing you how to improve the process and promote economic vitality in your community.

    Learn the fundamentals that every local government manager should know. Back by popular demand, this three-part webinar series takes a forward-looking, strategic approach to budgeting while showing you how to improve the process and promote economic vitality in your community.

    Based on ICMA’s A Budgeting Guide for Local Government, this series is hosted by Jon Johnson, the Director of Finance and Administration for the Alliance for Innovation. Jon will pull from over 30 years of experience in financial administration for municipalities, counties, school districts, public universities and non-profit entities.

    You will discuss:

    • Lessons for budgeting and the budgeting cycle
    • Budget preparation and legislative approval
    • Managing conflict through a budget policy
    • Executive implementation
    • Financial controls, communication, and compliance
    • Accounting and auditing
    • Capital budgeting
    • Performance measurement

    Who is Right for the Program?
    Like the book, this program is designed for local government managers and assistant managers who would like to gain a better understanding of the fundamentals of the budgeting process.



    Session One – 06/28/2018: The budget, the budgeting cycle, and the evolution of budgeting
    Session Two – 07/12/2018: Understanding the financial picture, the future, and the rules
    Session Three – 07/19/2018: Effective capital budgeting, community engagement, and indicators of success


    A Budgeting Guide for Local Government, 3rd ed., is required reading. To order, call 770-280-4171. All sales must be prepaid with credit card or check, and all sales are final (no returns accepted unless the publication has been damaged in shipping).

    A Budgeting Guide for Local Governments begins 06/28/2018.


    $395 (member; this is a group rate for all staff)

    $695 (nonmember; this is a group rate for all staff)  (Join ICMA)

    This purchase is for a single log-in. There is no limit to the number of staff from your office participating in this webinar from an auditorium or conference room. In the room where staff will participate, you'll need a speaker phone and a computer to view the Web component.

  • Social Media: Where Citizens and Local Government Unite

    Contains 3 Component(s), Includes Credits Recorded On: 07/18/2018

    This webinar will provide examples of how to use social media in terms of facilitating healthy civic engagement.

    Does your social media strategy simply push out information or do you truly engage with your community? Learn how you can richen the social media engagement experience in a webinar with Thomas Bryer, Ph.D., professor in the School of Public Administration at the University of Central Florida and in the Faculty of Social Sciences, Arts and Humanities at Kaunas University of Technology (Lithuania).

    This webinar will provide numerous examples of positive and negative uses of social media in terms of facilitating more healthy civic engagement, more trusting citizens, and more responsive government. 

    You and your staff will discuss: 

    • Social and community building opportunities when social media tools are used by cities and counties 
    • Recent research findings about the efficacy of using social media for civic engagement 
    • “Good practices” that are emerging in the use of social media for civic engagement
    • How to respond to the skeptics or naysayers of using social media
  • 2018 Effective Supervisory Practices Webinar Series

    Contains 6 Product(s)

    Back by popular demand is ICMA University's Effective Supervisory Practices Webinar Series. Based on the ICMA bestseller, this six-part webinar series is an opportunity to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

    This on-demand webinar series will demonstrate the principles covered in Effective Supervisory Practices (5th edition) and its companion study guide. Designed as a primer for new supervisors, this series is a must for any jurisdiction looking to lead change, improve customer service, or strengthen communication between supervisors and staff.

    REQUIRED READING: Effective Supervisory Practices, 5th Edition and Effective Supervisory Skill Building Study Guide (book prices are $84/member; $110/nonmember). To order, please call 1-888-280-2370 or send an e-mail to All sales must be prepaid with credit card or check, and all sales are final (no returns accepted unless the publication has been damaged in shipping).

    New Online Classroom for 2018:

    • Longer on-demand access (now 6 months instead of 3)
    • Register your team and track progress
    • Easy-to-use platform
    • Seamless audio
    • Enhanced polling
    • Session quizzes
  • Council-Manager Relations

    Contains 3 Component(s), Includes Credits Recorded On: 06/21/2018

    In this live webinar, George Cuff discusses how to effectively balance the relationship between city managers and city councils.

    The right balance between a city manager and the city council is imperative to a well-functioning organization. While this relationship can be delicate and fragile at times, it can also be one of the best attributes behind a thriving city.

    This webinar focuses the attention of those participating on the single most important key to a successful municipality, the relationship between a council and its management team and more specifically the city manager (otherwise known as chief administrative officer). Delivered by George B. Cuff, FCMC a management consultant who has taught and consulted on this topic for 37 years in communities across North America.

    In this webinar, the topics will cover:

    • Key roles of a council
    • Key roles of a city manager
    • Why problems in the relationship abound; signals it’s not working
    • Keys to “what works”
    • Importance of regular and useful performance reviews
    • Elements of a healthy relationship
    • Dealing with problem council members and mayors
    • Recognizing and nurturing a successful relationship.

    Note: Live webinar purchase now includes 90-day on-demand access.

    George B. Cuff, FCMC

    ICMA Presenter

    George Cuff began management consulting in 1979 and established his own firm in 1984. His work focuses on the art of governance and the elements that help organizations become more effective.

    His firm of experienced professionals has conducted approximately 500 corporate governance reviews and George has personally conducted another 500 seminars for various public sector organizations. George has published over 300 articles as well as five books on local government and governance.

    George served four terms as mayor of the city of Spruce Grove, Alberta, having been first elected in 1977. In addition to having chaired numerous boards and committees, George is also a past president of the Alberta Urban Municipalities Association (1982-83) and the Federation of Canadian Municipalities (1988-89). George was also recognized as one of Alberta’s leading citizens by being awarded the Centennial Medal in 2005. He was honored by his profession in 2007 when he was awarded the designation (FCMC) as a Fellow of the Canadian Management Consultants Association. George was also awarded the Queen’s Diamond Jubilee Medal.

  • Asking your Fire Chief the Right Questions

    Contains 3 Component(s), Includes Credits Recorded On: 06/14/2018

    In this live webinar, you will learn what questions and discussions should be taking place between local government managers and fire chiefs.

    With many fire departments seeing dramatic increases in response to EMS incidents, what questions and discussions should be taking place between local government managers and fire chiefs?

    Here are a few: How does your department compare with others whose workloads are about 80 to 85 percent EMS and 5 to 10 percent fire? What differences can a workload and operation analysis make on how you pay for fire and EMS?

    Back by popular demand, Leonard Matarese will share new information that will help you address the tough issues that local governments face with regard to fire and EMS services. Matarese is a nationally recognized public safety expert with a unique combination of experience as a city manager and public safety professional.

    You will discuss:

    • Real workloads how to know if staff is allocated correctly  
    • How to determine the number of firefighters and amount of equipment that is really necessary
    • Low firefighter utilization and how to deal with it
    • Goal-setting, performance management, and strategies for continuous improvement

    Note: Live webinar purchase now includes 90-day on-demand access. 

    Leonard Matarese

    Director of Research and Project Development, Center for Public Safety Management

    Leonard Matarese is the Managing Partner of the Center for Public Safety Management, the exclusive provider of public safety technical assistance to ICMA. Leonard has 50 years of experience as a law enforcement officer, police chief, public safety director, city manager and major city human resources commissioner. He has conducted or managed over 350 studies of public safety agencies with particular attention to matching staffing issues with calls for service workload.