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  • 5 Reasons Your Government Team Needs a Mobile Platform

    Contains 3 Component(s), Includes Credits Recorded On: 10/17/2018

    In this live webinar, the speakers will discuss the advantages of making the move to a mobile management system.

    Your team isn't confined to a desk all day, so why should your work and asset management solution be? Time is dwindling on paper documents, tedious spreadsheets and computer maintenance management systems (CMMS) that leave you tied to the office. You already use mobile technology daily every time you pick up your smartphone — why not make your maintenance management system that convenient and efficient as well?

    Join Sam Chapin, Applications Engineer at Dude Solutions, and two of your peers as they discuss making the move to mobile maintenance, including advantages such as: 

    • Increased productivity 
    • Accurate historical data 
    • Department credibility 
    • Reliable compliance and safety records 
    • Budget benefits 

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Sam Chapin

    Applications Engineer Manager, Dude Solutions, Inc

    Sam Chapin has been an applications engineer with Dude Solutions for over three years, working with government organizations to help identify operational needs and solve them using technology - specializing in work and asset management and community development operations. She's NC Stormwater BMP Maintenance & Inspection certified and presents at industry events regularly.

  • Asking Fire Chiefs the Right Questions: How to Make Data-Driven Decisions

    Contains 3 Component(s), Includes Credits Recorded On: 10/11/2018

    In this live webinar, Leonard Matarese will share new information that will help address the tough issues that local governments face with regard to fire and EMS services.

    Here are a few: How does your department compare with others whose workloads are about 80 to 85 percent EMS and 5 to 10 percent fire? What differences can a workload and operation analysis make on how you pay for fire and EMS?

    Back by popular demand, Leonard Matarese will share new information that will help you address the tough issues that local governments face with regard to fire and EMS services. Matarese is a nationally recognized public safety expert with a unique combination of experience as a city manager and public safety professional.

    You will discuss:

    • Real workloads how to know if staff is allocated correctly 
    • How to determine the number of firefighters and amount of equipment that is really necessary
    • Low firefighter utilization and how to deal with it
    • Goal-setting, performance management, and strategies for continuous improvement

    Leonard Matarese

    Director of Research and Project Development, Center for Public Safety Management

    Leonard Matarese is the Managing Partner of the Center for Public Safety Management, the exclusive provider of public safety technical assistance to ICMA. Leonard has 50 years of experience as a law enforcement officer, police chief, public safety director, city manager and major city human resources commissioner. He has conducted or managed over 350 studies of public safety agencies with particular attention to matching staffing issues with calls for service workload.

  • 10 Ways to a Sound Council-Manager Relationship

    Contains 3 Component(s), Includes Credits Recorded On: 10/04/2018

    This live webinar will go over the best practices for refining the Council-Manager relationship.

    In successful communities, the relationship between the council and the manager is founded on respect and trust. A community gets into trouble when that relationship breaks down – and energy gets wasted on trying to avoid landmines or (sadly) trying to create them for the other party.

    In this webinar, George Cuff, local government consultant and four-time mayor of Spruce Grove, Alberta, explores both sides of the relationship. He will explain why the council-city manager relationship is so important and discuss 10 best practices for developing and maintaining solid council-manager relationships. 

    You and your staff will discuss: 

    • Executive leadership, its challenges and pitfalls
    • Roles and expectations of the council, mayor and CAO
    • Importance of “Tone at the Top,” 
    • Signals that the relationship is on the rocks
    • Survival strategies
    • Assessing the results of a healthy relationship

    George B. Cuff, FCMC

    ICMA Presenter

    George Cuff began management consulting in 1979 and established his own firm in 1984. His work focuses on the art of governance and the elements that help organizations become more effective.

    His firm of experienced professionals has conducted approximately 500 corporate governance reviews and George has personally conducted another 500 seminars for various public sector organizations. George has published over 300 articles as well as five books on local government and governance.

    George served four terms as mayor of the city of Spruce Grove, Alberta, having been first elected in 1977. In addition to having chaired numerous boards and committees, George is also a past president of the Alberta Urban Municipalities Association (1982-83) and the Federation of Canadian Municipalities (1988-89). George was also recognized as one of Alberta’s leading citizens by being awarded the Centennial Medal in 2005. He was honored by his profession in 2007 when he was awarded the designation (FCMC) as a Fellow of the Canadian Management Consultants Association. George was also awarded the Queen’s Diamond Jubilee Medal.

  • Five Generations in the Workforce

    Contains 3 Component(s), Includes Credits Recorded On: 09/13/2018

    In this live webinar, the speaker will discuss various components that exist in a multi-generational work environment and the best practices for success within your organization.

    We are now working with five generations – from Traditionalists to Gen Z! Learn the differences and similarities.  Strategy on how to motivate, train and retain different generations at the same time and work as a cohesive team. The public sector now enjoys a different type of workforce.  What changes can or should be made in order to take advantage of this new environment. Learn and explore some tips and strategies and how to blend these groups into an exciting new model.

    Topics in this webinar include:

    • Utilizing reciprocal mentoring
    • Flexible multi-use spaces
    • Expanding communication strategies
    • Considering life paths
    • Individualize skills plans
    • Moving beyond labels and utilize talent
    • Flexible work schedules
    • How social media fits all generations

    Carol M. Granfield, ICMA-CM

    Principal Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM , is principal consultant for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town administrator/manager positions in New England and also as director of administration in Herndon, Virginia, and personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational studies, wage, classification and benefit studies and union negotiations.

    Carol is co-author of the newly released ICMA e-book, "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

  • Transform Your Culture: Accelerating the Transition from Status Quo to Status Go

    Contains 3 Component(s), Includes Credits Recorded On: 08/16/2018

    In this live webinar, Patrick Ibarra discusses how to change the status quo and transform your organization to a future-oriented successful operation.

    During these times of unprecedented and disruptive change, leaders at all levels of government must improve their ability to manage a perplexing paradox - how to stay focused on today's business while building tomorrow's. Leaders must be vigilant and disrupt the fossilized mental model of “we’ve always done it that way” and replace it with a progressive approach to continuous improvement. In this webinar, seven actions are shared that organizational leaders can implement to translate the headwinds of change into a tailwind and create the recipe required for future success.

    Note: Live webinar purchase now includes 90-day on-demand access. 

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Cell phone policies: How to reduce risk

    Contains 2 Component(s), Includes Credits

    If you provide cell phones—or reimburse employees for the use of their own—your jurisdiction would be well-advised to have a policy in place for their usage.

    If you provide cell phones—or reimburse employees for the use of their own—your jurisdiction would be well-advised to have a policy in place for their usage. These ubiquitous devices carry risks—from cybersecurity threats to open records violations—that need to be taken into account with their use in the workplace.

    With a comprehensive policy you can establish guidelines for acceptable cell phone use, define roles and responsibilities in managing the program, set protocol for payment and reimbursement, and clearly lay out measures for employee violations.

    You and your staff will discuss:

    • Risks of providing cell phones to employees
    • Best practices for developing a cell phone policy
    • Key components of a cell phone policy

    Audience: Local government managers, assistant managers, and human resources directors

    Kyle O'Rourke

    Senior Consultant, Local Government Consulting Team, Baker Tilly

    Kyle O'Rourke is a Senior Consultant with Baker Tilly’s State and Local Government Consulting Team.  Kyle serves as a lead analyst and consultant on projects aimed at resource optimization – financial, human capital, and technology – including internal audit and risk assessments, organizational and operational studies, business process reviews, and technology needs assessments.

    Caitlin Humrickhouse

    Manager, State and Local Government Consulting, Baker Tilly

    Caitlin is a manager with Baker Tilly’s State and Local Government Consulting practice. Caitlin is passionate about helping local governments be more sustainable by leveraging their personnel, technology and financial resources. She specializes in performing operational and benchmarking reviews, ERP needs assessments and succession planning. Caitlin is active in her local ILCMA chapter and is an active alumna of the MPA program at the University of Illinois at Chicago. 

  • Sports Tourism: How to Up your Game

    Contains 2 Component(s), Includes Credits

    Join in this webinar to learn how you can cultivate strategic partnerships that will help your community in this 10.5-billion-dollar industry.

    In many communities, sports tourism often falls to a parks and recreation department with limited staffing and resources. To be truly successful, it takes teamwork to research and develop venues that will attract the economic development dollars you are looking for.

    Join in this webinar to learn how you can cultivate strategic partnerships that will help your community score some wins in this 10.5-billion-dollar industry.

    You and your staff will discuss:

    • Convention and Visitors Bureaus
    • Sports Commissions
    • Qualified Operators
    • how strategic partnerships can increase much-needed resources for developing successful sports venues 

    John Pederson

    City manager, Myrtle Beach, NC

    John is a native of Seaford, Delaware. Mr. Pederson has a BA in Political Science from University of Delaware and a MPA from the University of North Carolina in Chapel Hill. He started his career in 1977 as an Administrative Assistant I with the City of Durham NC and then moved through the ranks in Durham as Budget Analyst, Budget Director, Finance Director, and Assistant City Manager. John left Durham in 2002 to become ACM in Myrtle Beach and was then appointed City Manager in 2014.

    Allan Rice

    City Administrator, Hoover, AL

    Allan Rice was named City Administrator on November 6, 2016. He previously worked for the City of Hoover Fire Department from 1992 to 2007 prior to serving as Executive Director of the Alabama Fire College & Personnel Standards Commission.  His responsibilities include assisting the Mayor in the development and execution of Hoover's strategic priorities, working with the City Council to move initiatives forward, and providing leadership to the nearly 800-member city staff. He is a graduate of the University of Alabama at Birmingham and Birmingham-Southern College. He and his family have lived in Hoover since 1992.

    Charles W. Penny

    Retired City manager, Rocky Mount, NC

    Charles W. Penny is the retired City Manager of Rocky Mount, North Carolina. He retired on April 1, 2017 after 6 years as City Manager and a total of 35 years in local government in North Carolina. He is a graduate of North Carolina Central University with a major in Political Science and the University of North Carolina in Chapel Hill with a Masters of Public Administration. His experience in local government includes serving as Assistant to the City Manager, Assistant City Manager, Director of Planning and Development and City Manager.  Although retired Charles continues to work in local government in North Carolina as a consultant specifically assigned to oversee the completion of the Rocky Mount Event Center, which will open in the fall of 2018 and  projects to have an economic impact of $264million over a 10-year period focusing on youth and amateur sports. He currently serves as interim Town Manager of Rolesville, North Carolina. Charles has served as Board member of the North Carolina City County Management Association and has served as President of the Association Board.  He is also a former ICMA Board member serving as Southeast Region Vice-President. 

    Jason Clement

    Founder and CEO, SFM

    Jason has lead SFA and SFM's development as globally recognized leaders focusing on transforming the health and economic vitality of the youth and amateur sports marketplace. Jason provides strategy and execution while overseeing the organizational development with emphasis on the core values within the SFA|SFM culture. Jason transitioned from sports facility architecture and corporate real estate asset management prior to joining SFA as a partner in 2005. He conceptualized and led the launch of SFM overseeing the development of the organization and management systems. He is also an experienced advisor having provided strategy, financial, and operational expertise to new and existing venues throughout the U.S., the Caribbean, Europe, Middle East, Canada, Asia, Africa and Central America. Jason was recognized by the Tampa Bay Business Journal as its 2012 40-under-40 "Hall of Fame” honoree for business accomplishments & community involvement.

  • Economic Development: Using Data to Support Your Initiatives

    Contains 2 Component(s), Includes Credits

    From business recruitment to expansion and retention, data is playing an increasingly important role in economic development.

    From business recruitment to expansion and retention, data is playing an increasingly important role in economic development. Join Buxton and the city of Caribou, Maine, and learn how communities can benefit by using data to understand and prove potential.

    In this webinar, you and your staff will discuss:

    • how to successfully apply data to the economic development process
    • case studies of how communities across the United States use data to support development initiatives in a variety of industries.

    Cody Howell

    Senior Vice President, Buxton

    In his role as senior vice president, Cody leads Buxton’s account management team for all industries as well as the city government consulting division. He helps to build and maintain the partnerships with retail, restaurant, healthcare and city government clients ensuring they receive the guidance necessary to get the most from their custom analytics solutions. Cody also advises municipalities on retail economic development and planning initiatives, helping to shape growth strategies for client municipalities nationwide. Cody joined Buxton in 2011 as an account executive, working with numerous retail and restaurant clients. After much success in that role, he was promoted to vice president of the CommunityID division at Buxton. Prior to joining Buxton, Cody held leadership positions with Home Depot.

    Austin Bleess

    City Manager, City of Caribou, ME

    Austin Bleess is the city manager for Caribou, Maine (population 8,137). Caribou is The Most Northeastern City in the United States. In his time at Caribou he has created a Community Revitalization Group that is made up of citizens want to help improve Caribou. He’s worked tirelessly to clean up slum and blight throughout the community, and utilizes grants whenever possible.

    Austin plays a strong role in the economic development of Caribou by reaching out to businesses including local mom and pop stores and nationally known businesses. He led the efforts to bring Sitel Operating Corporation into Caribou, bringing 300 new jobs into the downtown with 200 more jobs expected.

    He’s played a leading role in revitalizing Downtown Caribou. With the creation of Thursday’s On Sweden, a bi-weekly community event with live music, food vendors, games for kids, and more, he’s helped create a sense of place for citizens of Caribou and surrounding communities to enjoy.

    Austin has worked on several community events including creating Craft Brew Fest, an annual craft beer tasting event in Winnebago, MN, and Heritage Days in Caribou.

    He has worked on several grant applications and has received a $25,000 CDBG Grant to assist a local business expand to ship their blueberry products throughout New England, an AFG Grant from FEMA in the amount of $332,500 for the purchase of a new fire truck, and several other grants ranging from $500-$15,000 for various projects throughout the community.

    Previous to his coming to Caribou, Austin was the city administrator in Winnebago, Minnesota which is his home state. There he helped secured a housing rehabilitation grant to fix up homes and businesses in Winnebago, low interest loans to upgrade the wastewater treatment facility and improve sewer infrastructure throughout the town.

    Austin also has experience as community development director in Wells, Minnesota where he oversaw economic development, housing redevelopment, and planning and zoning.

    Austin has his undergraduate degree in political science from Bethel University in St. Paul, MN and his master’s in public administration from Walden University in Minneapolis, MN. Austin and his wife Beth reside in Caribou with their one-year-old son and chocolate labs Trey and Jordan.

    Eric Brown

    Senior Account Executive, Buxton

    As senior account executive in Buxton’s public sector division, Eric guides communities through the process of implementing and maximizing analytics. He is a helpful resource for communities across the United States, ensuring that they have the resources and training they need to achieve their retail economic development goals.

    Before joining Buxton’s public sector division, Eric was an account executive in Buxton’s private sector division, assisting retail and healthcare clients with site assessment and marketing initiatives. He holds a Bachelor of Arts in Marketing from the University of Texas at Arlington.

  • GASB in 2016

    Contains 2 Component(s), Includes Credits

    The webinar will cover GASB’s latest statements on pensions, retiree health care, and tax abatement disclosures, among other relevant topics.

    Local government managers must continue to work closely with finance staff to understand and implement GASB standards. It is also important for the local government community to provide feedback to GASB on standards, guidance, and projects.

    Join ICMA for a webinar presentation and conversation with David Vaudt, Chairman of the Governmental Accounting Standards Board (GASB). The webinar will cover GASB’s latest statements on pensions, retiree health care, and tax abatement disclosures, among other topics relevant to the local government community. The GASB project on reexamining the financial reporting model will also be discussed. Participants will learn how to most effectively engage with GASB and will have the chance to submit questions and comments during and after the live webinar.

    David Vaudt

    Chairman, GASB

    David A. Vaudt was named chairman of the Governmental Accounting Standards Board effective July 1, 2013.  Mr. Vaudt came to the GASB after serving the previous 10 years as Iowa’s elected state auditor.  Prior to his election, Mr. Vaudt worked for 25 years in the Des Moines, Iowa office of KPMG LLP, including 13 years as an audit partner. Mr. Vaudt has served as president of the National State Auditors Association, chair of the National Association of State Boards of Accountancy, and chair of the Iowa Accountancy Examining Board.  He also served on the boards of numerous nonprofit service organizations in Iowa. Mr. Vaudt, a graduate of Upper Iowa University, is a Certified Public Accountant.

    Joshua Franzel

    Director of Policy Research, ICMA & VP, Research, Center for State and Local Government Excellence

    Joshua Franzel, PhD is the director of policy research at the International City/County Management Association and vice president (research) of Center for State and Local Government Excellence.

  • Delivering Customer Service Success

    Contains 2 Component(s), Includes Credits

    To keep residents engaged, it's important for local governments to offer them an easy way to request information and services.

    To keep residents engaged, it's important for local governments to offer them an easy way to request information and services. All too often, software legacy systems for servicing resident requests are painfully manual and inefficient. Implementing new systems can come with its own set of risks including the potential for high costs, long planning cycles, and technology that becomes dated quickly.

    New cloud technologies, however, can give local governments the ability to respond to residents faster, provide greater accessibility, and deliver more transparency and accountability. Join Microsoft and AvePoint in a free webinar that will focus on how local governments can give citizens secure, easy ways to request the information and services they need by:

    • Equipping employees with more efficient tools while also arming management with advanced analytics and insight
    • Enabling faster response times and quicker issue resolution by empowering employees with comprehensive, step-by-step workflows and connecting Internet of Things (IoT)-enabled assets
    • Showcasing insight and visibility into the health of incident response trends, staffing requirements, and effectiveness

    Audience: Local government managers, assistant managers, and chief information officers


    Paul Olenick

    Director of product strategy, Avepoint

    Paul Olenick, director of product strategy for AvePoint, has more than 14 years of IT experience in areas such as development, administration, architecture, and solution design across all versions of SharePoint. He is a recognized Microsoft expert, having been named a Microsoft Most Valuable Professional (MVP) in 2012, 2013, 2014 and 2015, a Microsoft Virtual Technical Solutions Professional (V-TSP), and a Microsoft Certified Technology Specialist (MCT). As Director of Product Strategy, Paul helps to evolve AvePoint's market and product strategies as well as product marketing with focuses in sales enablement and product innovation for the Business Productivity portfolio. Paul has been dedicated exclusively to SharePoint since 2006 and has a special interest and deep expertise in Enterprise Search. He has helped clients worldwide solve business problems by leveraging SharePoint and Enterprise Search, and shares his experiences with the greater SharePoint community by contributing to books, blogging at, and speaking at industry events worldwide.