Catalog Advanced Search

Search by Category
Search by Format
Sort By
Search by Type
Search by Category
Search in Packages
Search by Format
Search by Type
Search by Date Range
Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
Search by Keyword
Sort By
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 11/17/2022 at 1:30 PM (EST)

    The pandemic has changed the workforce environment and created new challenges for all of us. This webinar will show the perspectives of two employees - one who is able to telework and one who must be present at the workplace. Learn practical ways of how to face these challenges.

    We all want to support our teammates, however, it can be difficult when that teammate is never there to help carry the load. We all struggle to ensure that our personal life does not impact our professional life, but it seems consistently more difficult to separate the two. Caregivers get calls to pick up a sick child; an employee that owns rental properties gets a call about a pipe bursting; the boss needs to have knee surgery and is out for two weeks…These challenges are a part of life, and we must accept them and determine how to best work through them if we are to maintain a successful team.
    • Hear two perspectives: the employee who had to be at work throughout the pandemic vs the member of the organization who was able to telework
    • Should we be asking, “What can I do to help the organization?” instead of “How can the organization help me?” Is this part of the generational divide? (Traditionalists are loyal to the organization while Gen Z is loyal to the position?)
    • What are some practical ways to manage a team member being away due to personal issues?
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 10/20/2022 at 1:30 PM (EDT)

    Learn how to cut through red tape and create agile teams by pushing leadership down to every level.

    Local government can be very bureaucratic in nature, especially in large organizations. How can we avoid getting bogged down in red tape and ensure that our organization is fast and flexible? One way to do this is to drive leadership down. By educating, empowering, and enabling employees to make decisions, leaders allow small and agile teams to lift their organization to the next level.
    • How can your unique approach to management be a limiting factor of your organization’s success?
    • What tools can be used to empower your teams?
    • How can you change organizational culture to ensure that Department Directors support their team leaders? 
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 09/08/2022 at 1:30 PM (EDT)

    Are you struggling with retaining talent? It might be time to review your organizational culture. Watch this webinar to understand the state of your organizational culture and steps that you can take to improve it.

    Organizational culture is critical to a team’s success – 65% of employees stay in their job because they like their workplace culture. If your team doesn’t have the best culture, the return to the workplace is a great time to make some necessary improvements to start attracting and retaining the best talent.
    • What is organizational culture and why is it important to talent management?
    • How do you determine the current state of your organizational culture?
    • What can you do to improve your organizational culture and attract top talent?
    Can't attend the live event? Register and receive a notification when the archive is ready to watch. 
  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 08/23/2022 at 1:00 PM (EDT)

    Join ICMA's Premier Strategic Partner MissionSquare as they discuss the results from their annual workforce survey as well as strategies that may help with your jurisdiction's recruitment and retention efforts.

    While employment numbers generally have improved since the start of the pandemic, local governments still face hiring challenges.  These are particularly acute in occupations where there is direct competition for talent with private sector employers, but also in fields like police and fire that are not currently attracting the same large numbers of applicants they once had.  Since raising salaries is not always an option, what are the other approaches governments are taking to position themselves as employers of choice and to reach candidates that might not otherwise be aware of available career opportunities?  This webinar will include data from MissionSquare Research Institute’s annual workforce survey, as well as results from surveys of public employees and new career entrants.

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner MissionSquare who will have access to registration information.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 07/27/2022 at 1:00 PM (EDT)

    Join ICMA Strategic Partner Granicus for a webinar on how your local government can use short-term rental revenue to pursue new programs and projects.

    Local governments nationwide are missing out on a huge revenue recovery opportunity: short-term vacation rentals (STRs). And even if they’re collecting some revenue from this market, they are rarely maximizing returns.  

    With a recession looming and an ever-growing short-term rental market, STR revenue can power community initiatives. Now is the time to invest in your future and ensure your community has established an effective monitoring and compliance program that is able to capture revenue accurately and effectively.

    Register for this webinar to learn about:  

    • Key ordinance strategies that maximize rental-related revenue  
    • Aligning your short-term rental program with community goals
    • Successful real-world short-term rental programs

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner Granicus who will have access to registration information.

    ICMA Practice Areas: [8] Policy Facilitation and Implementation; [9] Community and Resident Service; [12] Financial Management and Budgeting

    Jeffrey Goodman

    Planner, Researcher and Consultant, Granicus

    Since 2014, Jeffrey Goodman has been engaged in a long-running research project focusing on data-driven and innovative regulation of short-term rentals based on a shared responsibility model and effective place-based rules that work at multiple scales. Beginning in New Orleans – a city in constant discussion over the rights of tourists and locals – Jeffrey has engaged with neighborhood groups, elected officials, housing and tourism advocates, and the tech community to move past a ‘yes or no’ battle towards a more nuanced and effective regulatory environment. His data work, which involved both online and in-person collection, has led to advisory roles with policy advocates in New York City, New Orleans, and San Francisco, real estate reporters in Manhattan, and local governments in Colorado.

    Will Mason

    Demand Generation Manager, Granicus

    Shawn Gillen

    City Manager, Tybee Island, GA

    Graeme Dempster

    Sales Engineer, Granicus

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 07/20/2022 at 1:00 PM (EDT)

    In this live webinar, Tom Wieczorek will share new information that will help address the staffing issues that local governments face with regard to fire and EMS services.

    Here are a few: How does your department compare with others whose workloads are about 80 to 85 percent EMS and 5 to 10 percent fire? What differences can a workload and operation analysis make on how you pay for those fire services? Do you really need that many firefighters and that much equipment? How do you determine the staffing and deployment of your fire services staff?

    In this webinar, Tom Wieczorek from the Center for Public Safety Management returns with brand-new information that will help you address your toughest fire department staffing issues.

    You will discuss:

    • Real workloads and how to know if staff is allocated correctly 
    • How to determine the number of firefighters and amount of equipment that is really necessary
    • Low firefighter utilization and how to deal with it
    • Goal-setting, performance management, and strategies for continuous improvement

    ICMA Practice Areas: [4] Staff Effectiveness; [10] Service Delivery;  [13] Human Resources Management and Workforce Engagement

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 07/12/2022 at 1:00 PM (EDT)

    Join ICMA's Premier Strategic Partner MissionSquare Retirement for a webinar covering their new report on diversity, equity, and inclusion efforts in local government.

    A common corollary to serving a diverse community is to achieve a workforce that looks like that community.  This is easier said than done, particularly amidst high labor turnover and public sector retirements.  A similar challenge arises among non-diverse small or rural governments trying to attract diverse candidates to apply to jobs where they might be the first person of their demographic profile on staff.  This webinar will look at strategies local governments have implemented to achieve a more representative workforce and build a sense of inclusion and belonging that fosters improved staff satisfaction, morale, and retention.  In addition to showcasing local government managers’ perspectives, the session will also include related data from a MissionSquare Research Institute survey, focus groups, and related research.

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner MissionSquare who will have access to registration information.

  • Contains 3 Product(s)

    Learn the fundamentals that every local government manager should know. Back by popular demand, this three-part webinar series takes a forward-looking, strategic approach to budgeting while showing you how to improve the process and promote economic vitality in your community.

    Learn the fundamentals that every local government manager should know. Back by popular demand, this three-part webinar series takes a forward-looking, strategic approach to budgeting while showing you how to improve the process and promote economic vitality in your community.

    Based on the brand-new fourth edition of ICMA’s A Budgeting Guide for Local Government, this series is hosted by coauthor Dr. Michael Overton, associate professor at the University of Idaho.

    You will discuss:

    • Lessons for budgeting and the budgeting cycle
    • Budget preparation and legislative approval
    • Executive implementation
    • Financial controls, communication, and compliance
    • Accounting and auditing
    • Understanding the overall financial picture
    • Projections and forecasting
    • Capital budgeting
    • Performance measurement
    • Long-term planning

    Like the book, this program is designed for local government managers, assistant managers, and department heads who would like to gain a better understanding of the fundamentals of the budgeting process.



    Session One – 06/07/2022: Budget Basics: the budget, the budgeting cycle, and the evolution of budgeting
    Session Two – 06/14/2022: Understanding Financial Management: the financial picture, projecting the future, policies and rules
    Session Three – 06/23/2022: Long-term Budgeting and Planning: capital budgeting, performance measurement, long-term planning


    A Budgeting Guide for Local Government, 4th ed., is required reading. The book can be purchased via ICMA's online bookstore. 


    $395 (member; this is a group rate for all staff)

    $790 (nonmember; this is a group rate for all staff)

    This purchase is for a single log-in. There is no limit to the number of staff from your office participating in this webinar from an auditorium or conference room. In the room where staff will participate, you'll need a phone and a computer to view the Web component.

    ICMA Practice Areas: [6] Strategic Leadership; [7] Strategic Planning; [8] Policy Facilitation and Implementation; [12] Financial Management and Budgeting

  • Contains 3 Component(s), Includes Credits Recorded On: 06/22/2022

    Join ICMA Strategic Partner Granicus for a webinar on how information architecture can take your jurisdiction's website to the next level.

    It’s not often someone calls City Hall and says, “your website is really pretty,” right? It’s more likely you’ve heard residents reach out to say, “I can't find what I need online!” Residents expect government services to be responsive to their needs, and today that means online, seamless, accessible, and secure. Having a truly usable site goes well beyond eye-pleasing design to create a fully integrated experience. To move your website beyond pretty and make it a powerhouse, the focus must be on the customer and how efficiently and effectively they can accomplish their goals. Enter Information Architecture (IA), the key to creating a modern Digital City Hall. We’ll explore what IA really is, your role in championing it, and the value of engaging residents to refine it. You’ll leave this session with awareness of how to not only make digital transformation possible, but downright doable!

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner Granicus, who will have access to registration information.

    ICMA Practice Areas: [2] Community Engagement; [9] Community and Resident Service; [11] Technological Literacy; [14] Communication and Information Sharing

    Jake Sager

    Senior Director of Platform Strategy, Granicus

    Jake Sager is a Senior Director of Platform Strategy at Granicus who defines technology solutions that foster improved experiences between residents and government that ultimately lead to better outcomes. He has helped 100s of agencies achieve their goals and advises agencies around the world.

    Prior to Granicus, Jake was a management consultant and product leader at BCG Digital Ventures where he transformed digital strategies and technology for Fortune 500 companies.

    Jake holds an MBA from the Daniels College of Business at the University of Denver.

  • Contains 3 Component(s), Includes Credits Recorded On: 06/21/2022

    Join a panel of ICMA members as they discuss their experiences dealing with discord among their councils.

    While virtually every governing body in history has dealt with some amount of disagreement or friction between its members, the intensification of political partisanship in recent years has  increased the prevalence of incivility and discord in council chambers across the country. As a result, it is more challenging than ever for managers to remain impartial when working with their councilmembers.

    In this webinar, you'll hear from a panel of several managers as they discuss their experiences handling divided councils, and offer strategies that will help you better manage conflict and partisanship among your own elected officials. Topics will include:

    • How political polarization has changed modern council dynamics
    • Tips for maintaining neutrality during conflict between officials
    • Policies that can help establish standards of behavior

    ICMA Practice Areas: [1] Personal and Professional Integrity; [6] Strategic Leadership

    Jenny Haruyama

    City Manager, Beaverton, OR

    Jenny Haruyama is currently the City Manager for the City of Beaverton, Oregon, one of the largest and most diverse cities in the State. Jenny is the City’s first female City Manager responsible for implementing a voter approved charter change, transitioning the city from a Strong Mayor to Council-Manager form of government. Prior to working for Beaverton, Jenny was City Manager of the City Tracy, CA and City of Scotts Valley, CA.  In addition, she has over 25 years of experience working at all levels of local government. She has been a recreational assistant, intern, analyst, assistant to the city manager, department head, and assistant city manager.

    Jenny often serves as panelist for local, state, and national professional groups, and most recently spoke with the Portland Oregon Charter Review Board about form of government options. She is a California Local Governance Institute graduate at Stanford University Best Practices for Innovative Government and Executive Management and has a Master of Public Administration degree from California State University, Hayward and Bachelor of Science in Business Administration degree from San Jose State University.

    Jenny lives in Beaverton with her husband and a full house of fun - 5 children, 2 dogs, and 3 cats.

    Julie Couch

    Town Manager, Fairview, TX

    Julie Couch is the Town Manager for the Town of Fairview.  She has held this position since November of 2012.  She served as the Interim Town Manager for Fairview from June 2012 until being permanently appointed in November 2012. 

    Prior to coming to Fairview she worked for the City of Rockwall, first as the Assistant City Manager and from 1993 through 2011 she served as their City Manager.  Prior to working in Rockwall she worked for the City of Seagoville early in her career.  She has a bachelor’s degree in Political Science and a Master’s degree in Public Administration, both from Southern Methodist University.  She is also a graduate of the Senior Executive Institute through the Weldon Cooer Center for Public Service at the University of Virginia.

    She has been very active in TCMA throughout her career and has served on numerous committees and the TCMA Board, including serving as President.  In addition to her involvement with the Texas City Manager’s Association she is also active in the International City/County Management Association and the North Texas City Manager’s Association.  She has served as President of the NTCMA.  She is active in Rotary International and has held several leadership positions.

    Julie and her husband David have been married for 40 years and have four children between them.

    Craig Owens

    City Manager, Lawrence, KS

    Over the past 30 years Craig Owens has worked with hundreds of local elected community members to guide their communities to a better future.  Believing deeply in the importance of local representative democracy, Craig has worked as city manager in cities in Illinois, Kansas, Missouri and Texas.  In those cities he worked with elected bodies as large as 15 and as small as 5.  He currently serves as City Manager in Lawrence, Kansas.  

    Mike Conduff

    President and CEO, Elim Group

    Michael A. (Mike) Conduff is the president and CEO of The Elim Group and also serves as ICMA’s senior advisor for governance. Conduff is a multiple time best-selling author with Jack Canfield (of Chicken Soup fame) for their book The Success Secret and with Brian Tracy for their book Pushing to the Front – Front Line Strategies from the World’s Leading Experts. Additionally, he writes a regular governance column for Public Management (PM) magazine, is a contributing author to the ICMA Green Book series and is frequently published or quoted in other national publications.