Catalog Advanced Search

Search by Categories
Search in Packages
Search by Format
Search by Type
Search by Date Range
Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
Search by Keyword
Sort By
  • Municipal Recycling and Waste Contracts - 2021 Industry Update

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/30/2021 at 1:00 PM (EST)

    Join Republic Services for their annual transparent update on the state of affairs in today’s recycling and waste industry, and learn how to ensure your programs are set up to weather the changing world around us.

    The recycling and waste industry is far from “normal” in 2021, as we navigate multi-year challenges.  The impacts of the pandemic and work-from-home lifestyle changes remain real, while supply chain issues hit new contract startups hard.  Commodities are on the rise, and annual CPI indices are beginning to outpace industry costs, but most cities are not positioned to take advantage.  A continuation of the series of ICMA Webinars from Republic Services, we will update you on current market dynamics and look at the economic and program impacts from current events.  We will also offer suggestions on how cities can structure more successful partnerships to address these new market realities and keep programs durable in your community.

    You and your staff will learn:

    • What are the current trends and impacts from the pandemic, China Sword, and other industry topics, and how do they impact my Municipality?
    • What are the short term and longer-term impacts of these topics on the recycling and waste industry?
    • How can we better structure long term contracts going forward to ensure municipalities are positioned to maximize their upside?


    • Pete Keller – Vice President, Recycling and Sustainability, Republic Services
    • Richard Coupland – Vice President, Municipal Sales, Republic Services

    This webinar is complimentary for ICMA members thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [9] Community and Resident Service; [10] Service Delivery

    Richard Coupland III

    Vice President, Municipal Sales Republic Services

    Mr. Coupland joined Republic Services in 2015 as vice president of Municipal Sales.  He currently leads the Municipal market vertical, consisting of partnerships with more than 2400 municipal cities in 40 states and Puerto Rico.  His team provides consultative support to their Municipal partners, to understand and navigate changes in the industry, as well as emerging technology and methods.

    Richard received his Bachelor of Science degree in Mechanical Engineering from the Virginia Military Institute, and his Masters degree in Business Administration from the W.P. Carey School of Business at Arizona State University.

    Pete Keller

    Vice President, Recycling and Sustainability Republic Services

    Pete is responsible for defining and implementing the strategic direction of the sustainability platform for Republic Services, to meet both business objectives and customer needs. His dedication to our Blue Planet is best noted by Republic Services’ recognition as the only Recycling and Waste company in to world to be named to the Dow Jones Sustainability Index.  Pete is a thought leader in the industry, with contributions to recycling infrastructure development, standards and optimization, development of renewable energy projects, and customer solutions that support the organization’s commitment to sustainability.

    Pete has a Bachelor’s Degree in Civil Engineering from Worcester Polytechnic Institute and has served on numerous industry boards and committees during his career. 

  • Passing the Torch: Developing a Succession Plan for Your Jurisdiction

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/18/2021 at 1:00 PM (EST)

    Learn how to develop a succession plan to help your community weather the "silver tsunami" of retirements in coming years.

    One of the most serious challenges facing the public sector is the imminent retirement of a generation - according to a recent survey from the Center for State and Local Government Excellence, 52% of governments report that the largest anticipated number of potential retirements will take place over the next few years. With decades of expertise and institutional knowledge on the line, it's more important than ever that local governments have succession plans in place to maintain a strong and effective staff.

     In this webinar, you'll join managers from three different jurisdictions as they discuss how their organizations are preparing for the "silver tsunami." They will cover:

    • The necessary components of an effective succession plan
    • How to identify staff members suitable for mentorship and future advancement
    • The competencies required for key positions
    • How succession planning can foster organizational commitment

    .. And more!

    ICMA Practice Areas: [4] Staff Effectiveness; [6] Strategic Leadership; [13] Human Resources Management and Workforce Engagement

    Stephanie Mason, ICMA-CM

    Township Manager, Doylestown Township, PA

    Ms. Mason grew up in southeastern Michigan. She attended James Madison College a residential college at Michigan State University where she earned her BA in Urban Policy. She received her Master of Public Administration with a specialist in city management from the Graduate School of Public and International Affairs at the University of Pittsburgh. In 1987 she was appointed to the position of assistant township manager with Doylestown Township. In January of 2000 she was appointed township manager, secretary/treasurer, and zoning officer. 

    Ms. Mason is a credentialed manager with ICMA. From 2016-2019 she served on the ICMA Executive Board as one of the three Vice Presidents from the Northeast Region and currently serves on the ICMA Credentialing Advisory Board. In addition, she serves as Vice President on the Executive Board of the Delaware Valley Health Trust and is on the Executive Board of the Delaware Valley Municipal Management Association. She is past President of the Bucks County Consortium of Municipalities and Association of Pennsylvania Municipal Management. She previously served on the Pennsylvania Intergovernmental Risk Management Association and on the US 202 Parkway Committee. She is an adjunct professor at Delaware Valley University in the master’s in public policy program. She liaisons to many township committees including the Bike/Hike Committee, Friends of Kids Castle, Planning Commission, the Pension Advisory Committee, Public Water and Sewer Advisory Board, Telecommunications Advisory Board and the Ways and Means Committee. In 2011 she received the Pennsylvania State Association of Township Supervisors Presidents Leadership Award. She and her husband have two sons. 

    Kent Myers

    City Manager, Fredericksburg, TX

    Kent Myers, a native of Fort Worth, was appointed City Manager of Fredericksburg in May 2012.  Prior to this appointment, Dr. Myers served as City Manager in four other communities during his 40-year city management career.  He started in the profession as the first City Manager in Converse, Texas.  He also served as City Manager in Casa Grande, Arizona, Hot Springs, Arkansas and Port Angeles, Washington. 

    He graduated from the University of Texas at Arlington with a Bachelor’s in Criminal Justice.  He received his MPA degree from TCU.  In 2021 he received his PhD in Leadership Studies from Our Lady of the Lake University.

    He is active in the community including the Fredericksburg Morning Rotary Club.  He has also received the National Service to Youth Award from the Boys and Girls Clubs of America. Mr. Myers is a member of the Texas City Management Association (TCMA) and the International City Management Association (ICMA).  Mr. Myers recently was awarded the TCMA Mentor of the Year Award.  He also serves as the Past-President of the Texas Public Power Association (TPPA).

    He is married to Dianne and they have three sons, one grandson and one granddaughter.     

    Larry Burks, ICMA-CM

    Township Administrator, West Chester, OH

    Since 2006, Larry Burks has proudly served communities in Iowa, Nebraska and is now in Ohio as the Township Administrator for West Chester, Ohio. Burks has nearly two decades of service leadership both as a volunteer and public manager. Burks’ education includes a MPA in Public Management from University of Nebraska - Omaha (2007) and a BS in Environmental Studies - Geography & Planning (2005) also from UNO. In 2011, Burks received his professional certificate in Community Economic Development (CED) from NeighborWorks America. In 2015, Burks was recognized as an International City/County Managers Association (ICMA) Credentialed Manager. Receiving an ICMA-CM designation is an important career milestone. In addition to organizational development and succession planning, Burks has other special interests include economic development, strategic planning, conflict resolution, facilitation, financial condition analysis, teaching and learning. 

  • ICMA Free Coaching Webinar - Growing Your Career: Tips for Redefining Yourself in the Minds of Others

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/17/2021 at 1:30 PM (EST)

    Do you have the skills to do more in your organization but can't figure out how to be given the opportunity? Our panelists will give you some strategies to get ahead.

    You have been a solid performer who completes reliable work and you are viewed as a productive team member. Or perhaps you are a new employee and do not have much on the job experience, but you know that you have the skill set to do more. You have not yet been given the opportunity to display your ability to lead others and manage important projects, but you know in your heart that you can do it. What steps can be taken to build your workplace reputation in the minds of others?
    1.  What are strategies for employees to get noticed in a positive way?
    2.  What are tips for Managers to expose employees to opportunities that will expand their skills and experience, including working on teams and opportunities to manage special projects?
    3.  How important is organizational culture in providing an environment of employee support, mentorship and exposure to opportunities for professional development and advancement?
    4.  Mistakes are a part of growth, but how can an employee recover after making a mistake?
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.

    Heidi Vorhees


    Jaqui Guzman

    Deputy City Manager & Diversity and Inclusion Liaison

    City of Sunnyvale

    Jon Radermacher

  • Small Towns, Big Charm: Revitalizing Your Downtown with Small-Scale Manufacturing

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/09/2021 at 1:00 PM (EST)

    In this webinar, you'll learn how small-scale manufacturing can contribute to your community's economic development efforts.

    Too many small towns and cities think economic development is all about recruitment or chasing the next "it" business sector. But the reality is that every community has an amazing economic engine sitting right under their nose: small-scale manufacturing. These businesses employee anywhere from 1 to 50 employees that make products, sell in person and online, and can help your local economy become more disaster-proof.

    Join Ilana Preuss, author of Recast Your City, for a discussion about how we can flip the model on economic development in a better way that highlights the charm of our small towns, and invests in our people and places. This webinar will show you how to build a strong and resilient economy through concrete steps to include all types of talent in your entrepreneurship efforts, why (and how) to focus on small-scale manufacturing businesses as a catalyst, and how new real estate models for main street (and downtown) can be essential to your success.

    ICMA Practice Areas: [12] Financial Management and Budgeting

  • A Healthy Workplace Culture: The “Secret Sauce” for Success

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/26/2021 at 1:00 PM (EDT)

    Join one of ICMA's most popular speakers, Patrick Ibarra, as he discusses the ten ways a healthy workplace culture can be a recipe for success.

    It’s practically impossible to name even a single successful organization, one that is a recognized leader in its field of endeavor, that does not have a distinctive, readily identifiable organizational culture. One of the most effective means by which to achieve a higher level of organizational performance is to create and sustain a healthy workplace culture where people can excel and pursue their potential. Join Patrick Ibarra, one of ICMA's most popular speakers and author of this recent PM Article, as he identifies the ten ways workplace culture is the “secret sauce” to success and what steps you can pursue immediately to transition your culture from the prevailing to the preferred.

    ICMA Practice Areas: [4] Staff Effectiveness; [13] Human Resources Management and Workforce Engagement

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • ICMA Free Coaching Webinar - The Future of Work: Strategies for Adapting to a New Reality

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/20/2021 at 1:30 PM (EDT)

    Are you wondering at what pace you will need to train your workforce in order to be prepared for the workplace of the future? Join our panelists to discuss strategies to prepare your organization for a new reality.

    Some experts say that we are in the beginning stages of new Industrial Revolution and the COVID-19 pandemic has only made it happen more quickly. What does the workplace of the future look like? Will technology/artificial intelligence replace some humans in the workplace? At what pace will local governments and businesses need to re-train workers to adapt to advancing technology? Will pandemics and emerging technologies change forever the office environment? 
    1.  How will these changes affect local government? What jobs will be affected?
    2. What steps can local governments take now to navigate the changing environment?
    3. What change management skills will be necessary to usher in this new era?
    4. What actions need to be taken to help employees manage this process?
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.

    Kris Stadleman

    Director, NovaWorks


    Ms. Stadelman has been a leader in Workforce Development for three decades in four states.  She is currently the Executive Director of the NOVA Workforce Investment Board in the Silicon Valley, California; previous CEO of the Workforce Development Council of Seattle-King County, Washington; has held leadership positions in statewide programs in Colorado for the Governor’s Office as well as the State AFL-CIO; and directed employment and training programs for Community Action in Appalachian Ohio. 

     She is the past Chair for the California Workforce Association, former Chair for the Workforce Development Council of the US Conference of Mayors and was voted Executive Director of the Year by the National Workforce Association in 2007.  The Silicon Valley Business Journal listed Ms. Stadelman as a “Woman of Influence” in 2013.

    Alan Vandenberg

    County Administrator

    Kent County Michigan

    Al Vanderberg serves as County Administrator/Controller of Kent County, MI since August 2021.  Previously Al served as County Administrator of Ottawa County, MI; Deputy County Administrator/Controller of Kent County, MI;  City Manager of South Haven, MI; and Assistant City Manager of Greenville, MI.  Al earned his Bachelor of Arts Degree in Political Science from the University of Michigan and Master of Public Administration Degree from Michigan State University.

    Al served as President of the Michigan Municipal Executives and Michigan Association of County Administrative Officials (MACAO), Chair of the Grand Valley Metropolitan Council (GVMC) Board of Directors, and Chair of the former West Michigan Strategic Alliance. He was appointed by Gov. Snyder to the Michigan Municipal Services Authority Board of Directors and Executive Committee and was appointed by Gov. Snyder and reappointed by Gov. Whitmer to the Michigan Child Lead Exposure Elimination Commission. Al is a member of the MI Department of Civil Rights Council for Government and Education on Equity and Inclusion, the NACo DEI Advisory Group and the National Association of County Administrators Board of Directors..

    Al is a member of the adjunct faculty of Grand Valley State University where he teaches in the undergraduate and masters programs.  He also writes and speaks frequently on local government management topics and issues. 

    Kip Harkness

    Deputy City Manager

    San Jose

    Kip's purpose is to Awaken talented people to the spark of their full potential and enable them to change themselves and the world. His career journey has taken him from Timbuktu to Silicon Valley. Along the way Kip has advised farmers on the edge of the Sahara, created the national award winning Strong Neighborhoods Initiative, managed complex real-estate deals, and lead a network of top technology leaders.  Kip is currently a Deputy City Manager for the City of San José guiding leaders in the execution the City's enterprise priorities of;

    + Building the San José of Tomorrow: charged with transforming the entitlement and permitting processes to move at the speed of business, + Creating a smart and sustainable city : driving the adoption of 21st century infrastructure, with technology and innovation as enabling capabilities, and + Emergency Preparedness with relentless attention to preparing San José to respond to and recover from the next disaster.

    His portfolio has included responsibility for operations with over 1,700 employees, $480 Million annual operating budget and $2.5 Billion in capital projects. 

    Since 24 January 2020 he has led the City’s response to the COVID-19 pandemic as the Director of the Emergency Operations Center.

  • ICMA Coaching: 2021 Free Coaching Webinars Package

    Contains 6 Product(s)

    Sign up for all six FREE live webinars spotlighting best practices featuring local government professionals and experts -- invite your whole team to participate!

    ICMA Coaching Program webinars are opportunities for local government professionals of all career stages to learn about new and leading practices, strategies and tactics, and developing issues and trends in the field. 

    The six 2021 Webinars are:

    March 17 Ethics: Response to Emergencies That Impact All Citizens: Rights of the Individual vs Health and Welfare of Community

    April 21 Skill Building: Best Practices to Manage Public Spaces

    May 19 Leadership: Leading from the Middle

    September 15 Community Outreach: Your Community in an Era of Anxiety: How Do You Make Sure You Hear Them and They Hear You

    October 20 Workplace Development: The Future of Work: Strategies for Adapting to a New Reality

    November 17 Career Building Growing Your Career: Tips for Redefining Yourself in the Minds of Others

    Participation in this free coaching webinar series qualifies for ICMA Voluntary Credentialing Program credit.

    Can't attend? Register and receive an automatic e-mail notice when the recording is available. 

  • Leading Practices for Public Performance Reporting

    Contains 3 Component(s), Includes Credits Recorded On: 10/14/2021

    Join three communities who've earned ICMA's highest-level certificate in performance management as they give you the tools you need to improve your own jurisdiction's performance reporting practices.

    Publicly reporting performance data and strategic plan progress is a necessary but often thankless task, subject to criticism from a general public that may be unaware of the constraints and challenges public servants must content with the keep the gears of local government turning. However, being smart about your reporting processes, procedures, and presentations can help build community trust while keeping your staff's performance on track.

    In this webinar, you'll hear from three communities who have each been recognized by ICMA for outstanding performance management practices as they discuss the tools and strategies that have made them so successful. You will learn:

    • Which metrics, service areas, and/or goals you should be reporting to your community
    • How to make your data more accessible and understandable to your citizens
    • Tips for finding the right benchmarks to guide and gauge your progress
    • Best practices for gathering public feedback on your reporting

    …and much more!

    ICMA Practice Areas: [2] Community Engagement; [4] Staff Effectiveness; [7] Strategic Planning; [9] Community and Resident Service

    Maria Zuniga

    Operations Excellence Manager, Bernalillo County, NM

    Maria Zuniga is the Operations Excellence Manager for Bernalillo County, New Mexico, where she brings twenty years of experience in county government specializing in performance management, strategic planning, Enterprise Resource Planning (ERP), and budget management.  She has led several system implementations and process improvement projects, including projects such as implementing the SAP ERP system, automating vendor invoices, and implementing transparent performance and operating dashboards and webpages.  

    Scott Carroll, ICMA-CM

    General Manager, Costa Mesa Sanitary District, CA

    Scott Carroll has twenty-seven years of local government experience in areas of strategic planning, finance, public works, personnel, risk management, and emergency preparedness.  In January 2010, Mr. Carroll was appointed General Manager to the Costa Mesa Sanitary District (CMSD), located forty-five miles southwest of Los Angeles California, that provides solid waste collection services to over 23,000 single-family homes and wastewater collection services to over 116,000 residents and nearly 4,000 businesses.  In 2013, Mr. Carroll was named General Manager of the Year from the California Special Districts Association for demonstrating leadership in good governance and transparency. In 2015, he helped CMSD become the first public agency in Southern California to implement a curbside organics recycling program where food scraps and green waste are recycled into Renewable Natural Gas (RNG) using anaerobic digestion technology.  Mr. Carroll is passionate about serving others and being a servant leader. He is dedicated to building strong workplace cultures based on a clear set of human values and beliefs that include empathy, respect, empowerment, inspiration and caring for others.  His experience about creating strong cultures was featured in magazines, including Public Management and California Special Districts, and he facilitates professional development workshops to senior executives on servant leadership.  Mr. Carroll has a Bachelor of Arts Degree in Public Administration from San Diego State University and a Master Degree in Public Administration from University of La Verne, California.   He is a Certified Special District Manager from the California Special District Leadership Foundation and he is a Credentialed Manager from the International City/County Management Association (ICMA).

    Andy Pederson

    Village Manager, Bayside, WI

    Andy Pederson currently serves as the Village Manager for the Village of Bayside, Wisconsin, a community of 4,400, on the shores of Lake Michigan and on the northern boundary of Milwaukee County.  Andy has served as Village Manager in Bayside since 2005.  Andy has served as President of the Wisconsin City/County Management Association, previously served on the International City/County Management Association Executive Board, and currently serves as the Alliance for Innovation Executive Board vice chair.  Prior to Bayside, Andy was served as the Assistant Village Manager/Community Services Director for the Village of Brown Deer; Human Resources Director/Special Projects Coordinator for the City of Whitewater and Assistant to the City Administrator with the City of Apple Valley, Minnesota.  

  • Attracting Remote Workers with Incentive Programs

    Contains 3 Component(s), Includes Credits Recorded On: 09/22/2021

    Learn how to develop incentive programs that will help attract remote workers to bolster economic development and expand your jurisdiction's tax base.

    In the wake of the COVID-19 pandemic, it appears that remote work is here to stay: according to a December 2020 report from Upwork, 26.7 percent of the workforce will be fully remote through 2021. Furthermore, another Upwork study reports that 14 to 23 million Americans are looking to move in 2021. These statistics suggest that local governments have an unprecedented opportunity to expand their tax base and bolster economic development by attracting these "digital nomads."

    In this webinar, you'll join presenters from three different jurisdictions as they discuss the incentive programs they use to encourage individual teleworkers, small startups, and entrepreneurs to relocate to their communities. You will learn:

    • The steps your jurisdiction should take to begin developing your own incentive program
    • Which incentives are the most successful at attracting remote workers
    • How partnerships with nonprofits and other entities can help fund these programs
    • Marketing tips for getting the word out

    ICMA Practice Areas: [6] Strategic Leadership; [9] Community and Resident Service

    Justin Harlan

    Chief Operating Officer, Tulsa Remote

    Justin Harlan joined the Tulsa Remote team in April 2021 as the Chief Operating Officer. In his role, he guides the daily operations of the Tulsa Remote staff, supports the community team, oversees the new member application process and member experiences. He is excited to lead the program and welcome more remote workers to Tulsa as it continues to expand.

    Justin has dedicated his career to educational equity and entrepreneurialism. Before joining Tulsa Remote, he served as Senior Executive Director for Reading Partners Tulsa. During his three and a half years at Reading Partners, the organization worked with over 5,000 Tulsa area students, annually engaging over 1,500 community volunteers each program year. He launched his career with Teach For America-Oklahoma when it opened in Tulsa in 2009, and quickly rose through the organization as it expanded across the state. In his various roles, Justin raised more than $7.5 million for Teach For America and secured funding from the State of Oklahoma. Justin also managed operations for the Teach For America Oklahoma City Institute, which trained more than 260 teachers, staffed over 100 people, and provided free summer school to more than 2,000 students. He was a founding board member for Collegiate Hall College Prep Charter School in Tulsa.

    Justin earned his Bachelor of Arts and Master of Business Administration from the University of Tulsa. Justin and his wife Megan have two children, Landon and Payton, and run two fitness studios in Tulsa - Pure Barre South Tulsa and Row House South Tulsa.

    Jennifer Bonnett

    Vice President of Innovation/Entrepreneurship, Savannah Economic Development Agency

    Jennifer Bonnett is a recovering entrepreneur turned entrepreneurial ecosystem builder focused on helping entrepreneurs launch, grow and scale technology businesses in the Savannah, Georgia region.  Jennifer serves technology entrepreneurs through her role as Director of the Creative Coast and Vice President of Innovation/Entrepreneurship for the Savannah Economic Development Agency (SEDA). 

    Jennifer has recently launched Gig Workers Guild ( focused on providing infrastructure to make “gig” work for gig workers, freelancers and solo-preneurs.

    Prior to these roles, Jennifer was Director/General Manager of the Advanced Technology Development Center (ATDC), Georgia's Technology Incubator, a “top twelve incubators changing the world” according to Forbes Magazine.  While at ATDC, Jennifer spearheaded the development of a recurring year round curriculum, statewide expansion, the “Accelerate” program and growing the number of physical incubatees from 19 to 90 companies. Jennifer has a passion for female technology entrepreneurs and is the founder of StartupChicks, a non-profit membership organization. StartupChicks is focused on connecting, educating and inspiring women and girls to become STEM focused entrepreneurs. Jennifer is a former technology entrepreneur with over 25 years experience in Information Technology and Software Development specializing in web and mobile technologies. Jennifer has held numerous CEO/CTO positions in bootstrapped, angel and venture-backed technology startups. 

    Bob Ross

    Senior Vice President of Marketing and Communication, Greater Topeka Partnership

    Bob Ross is the Senior Vice President of Marketing and Communication for the Greater Topeka Partnership. The Partnership brings together the Greater Topeka Chamber of Commerce, the Visit Topeka convention and visitor bureau, Downtown Topeka Inc, and the GO Topeka economic development agency to advocate for the capital city of Kansas. Prior to his role in the Partnership, Ross spent twenty years in the private sector, working in a variety of domestic, and international merchandising leadership roles with Payless ShoeSource, headquartered in Topeka, Kansas, and Academy Sports and Outdoors, located in Katy, Texas.  Ross now brings that private sector sales and marketing experience to his hometown, and is a passionate champion for the city, promoting Topeka and raising the communities profile nationally.

  • ICMA Free Coaching Webinar - Leading Your Community in an Era of Anxiety: How Do You Make Sure You Hear Them and They Hear You

    Contains 3 Component(s), Includes Credits Recorded On: 09/15/2021

    Learn best practices to ensure that your community is set up to successfully navigate the challenges for your next emergency situation.

    No one can deny that 2020 was a year of uncertainty and anxiety. However, every experienced manager knows that challenges can arise at any time. Good leaders work to build effective two way communication and develop relationships in their communities during good times so that they are better prepared to handle a crisis. 
    • 1.  The importance of establishing quality relationships with your community and its institutions BEFORE the crisis.
    • 2.  Best methods for emergency communications with the community—those affected and unaffected by the crisis.
    • 3.  Creating quality community conversations to lead forward and out of the crisis. 
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.

    Jennie Vana

    Media Services Director

    Des Plaines, IL

    Jennie Vana is a strategic and accomplished leader with 25 years of experience in communications and engagement, public and media relations, and creative storytelling through multi-media. Jennie also has extensive experience in crisis communications and emergency response.

     In January 2021, she joined the City of Des Plaines as its Media Services Director. Des Plaines is a Chicago suburb located just north of O'Hare International Airport with about 60,000 people). Jennie is responsible for managing and coordinating various communications and outreach efforts for the City, including traditional media relations, social media, marketing, print and digital communications, video production, and internal communications/engagement.

     She served for 12 years leading the Lake County, IL communications team earning numerous national awards for their effective and innovative communications projects.

     Jennie started her career as a television news reporter, first as a one-man-band reporter and anchor in Georgia, and then as the lead reporter for the CBS affiliate in Tallahassee, FL. Jennie earned her bachelor’s degree in journalism from Northern Illinois University. Jennie earned her Accreditation in Public Relations (APR) in 2011.

    Jennie combines passion, energy, creativity and strategy to deliver authentic communications that aims to build trust, foster relationships and citizen participation and improve public health and well-being.

     She has served in several volunteer leadership roles, including serving on the Board of Directors for the City, County, Communications and Marketing Association (3CMA).

     Jennie's happy place is at the lake or at the beach with her husband, two young children, two dogs and extended family. She also enjoys food, wine and traveling.


    Martin Carcasson, Ph.D.

    Professor and Director, CSU Center for Public Deliberatoin

    Colorado State University

    Martín Carcasson, Ph.D., is aprofessor in the Communication Studies department of Colorado State University,the founder and director of the CSU Center for Public Deliberation (CPD), andformerly the chair of the National Coalition for Dialogue and DeliberationBoard of Directors. His research focuses on helping local communities address“wicked problems” more productively through improved public communication,community problem solving, and collaborative decision-making. The CPD is apractical, applied extension of his work, and functions as an impartialresource dedicated to enhancing local democracy in Northern Colorado. Dr.Carcasson and the CPD staff train students to serve as impartial facilitators,who then work with local governments, school boards, and communityorganizations to design, facilitate, and report on innovative projects andevents on key community issues. 

    Kendall Martin

    Communications Director

    Alliance San Diego

    Kendall Martin is the Communications Director at Alliance San Diego. He recently served as a Communications Manager at Metro which is the regional government for greater Portland, OR.

     Kendall’s current role involves planning and administering a communications portfolio that includes message development, programming and media relations support for Alliance San Diego and multiple community-based coalitions. He manages a team of communications staff charged with ensuring the consistent, relevant and timely delivery of public-facing information on topics such as police accountability, immigration rights, economic and social impacts on border communities, protection of voting rights and education reform. His broader experience includes developing communications strategies and campaigns for public affairs, marketing, and community involvement organizations. He strives to ensure that historically marginalized communities are not only informed and motivated by the mission of Alliance San Diego, but also have a platform to exercise their democratic rights to hold elected officials accountable for their decisions.

     Kendall is a proud member of the IAP2 USA board. He is also a proud husband and father to three sons who all thoroughly enjoy outdoor activities and travel.