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  • Creating Great Facilities with Data-Driven Decisions

    Contains 2 Component(s), Includes Credits

    ​Most of us believe we have a good facilities operation. But how do we measure good…or great?

    Most of us believe we have a good facilities operation. But how do we measure good…or great? Have we looked at our processes and ensured they are as efficient as possible? As budgets continue to tighten and we are expected to “do more with less” we must constantly assess how we operate and look to improve.

    Join Facility Dude, an ICMA Strategic Partner, in a free webinar that will help your organization better manage facility operations.

    This interactive discussion will help you:

    • Identify and implement action items related to improving facility operations processes
    • Monitor your progress on those action items over time to provide accountability
    • Create a culture of excellence in the facilities and institute best practices to help you achieve your goals

    Tony Butler

    Applications Engineer Manager, Dude Solutions, Inc

    Tony Butler is the Applications Engineer Manager with Dude Solutions, Inc. Through talking with city and county leaders every day, Tony is able to adopt their perspective to understand the daily challenges facing communities across the nation. Tony can offer unique insight on management in local government because he interacts with all levels of government employees, such as city/county managers and elected officials. Tony has given over 2,000 presentations nationally.

    John Warren

    County Clerk, Dallas County, TX

    John Warren is the County Clerk for Dallas County, where he oversees 240 employees and an annual operations budget of 11 million dollars. John serves on the Texas Judicial Committee for Information Technology and the Board of Directors for the Dallas Central Appraisal District. He is an active member of the Texas Association of Counties Leadership Foundation, Property Records Industry Association, and the National Association of Counties.   

    Larry D. Tilford

    Facilities Program Manager, Marion County, Oregon

    Larry D. Tilford is the Facilities Program Manager for Marion County, Oregon. Prior to this role, Larry has worked in a variety of operations positions, including Director of Operations for Lebanon Community Schools, Facilities Manager for the College of Oceanic and Atmospheric Sciences at Oregon State University, and Director of Building Operations with the Sports Club/LA in Santa Monica and Irvine, California. 

  • Revitalizing Retail: How to Create an Environment Where Businesses Thrive

    Contains 2 Component(s), Includes Credits

    In this on-demand webinar, learn how to create thriving retail destinations that improve quality of life, attract visitors, and expand your sales tax base.

    Retail plays an important role in a community’s overall economic development plan. But how do you create an environment where you are able to attract new retail businesses while helping existing merchants to prosper? Join The Retail Coach and the city of Navasota, Texas, and learn how to create thriving retail destinations that improve quality of life, attract visitors, and expand your sales tax base.

    You and your staff will discuss strategies for strengthening your community’s retail environment and receive practical tips you can apply in your community. Key takeaways will include:

    • How to assess your current retail environment
    • The retail trends impacting your expansion opportunities
    • How to help existing retailers strengthen their businesses
    • How to foster entrepreneurship in your community
    • How to identify and recruit retailers and developers that are a good fit for your community and your vision
    • How to brand your community as a retail destination and create a "sense of place"
    • How to conduct a highest and best use analysis of your retail development/redevelopment sites
    • How to appeal to retail prospects by creating better "curb appeal" and business-friendly practices

    C. Kelly Cofer

    Leader, The Retail Coach

    C. Kelly Cofer leads The Retail Coach with more than 29 years of experience in all aspects of retail real estate and economic development. Mr. Cofer’s professional background encompasses market research and site selection, advisory and leasing services, and property brokerage and development for leading national and regional retailers and restaurants in cities throughout the United States. The Retail Coach has served more than 400 communities since its founding 16 years ago.

    Brad Stafford

    City Manager, City of Navasota, TX

    Brad Stafford began his municipal career in 1990 with the City of Morton, Texas, serving as director of community services and in 1994 was appointed city manager. In 1997, he accepted the position of city administrator for the City of Sundown, Texas, where he served until his appointment as city manager for the City of Navasota, Texas, in 2006. He earned his B.S. in Physical Education with an emphasis in Recreation and Parks Administration from Texas Tech University and received his Certified Public Manager designation in 2004.

  • Free Webinar: Ethics Matter - Don't be tomorrow's headline

    Contains 2 Component(s), Includes Credits

    This free on demand webinar explores ICMA's Code of Ethics and how it applies in real life. Thanks to ICMA-RC for its sponsorship of this webinar.

    Tempted to make a donation to a presidential candidate? Considering putting a candidate's sign in the front yard? Struggling to resolve a conflict of interest? Not sure how to respond when a vendor wants you to comment on their work? 

    Join ICMA's ethics director for a refresher on the ICMA Code of Ethics. Bring your questions for this interactive session that is free for ICMA members!! 

    This webinar is the second of four that is offered free to ICMA members thanks to a generous sponsorship from ICMA-RC.

    Martha Perego

    Director of Ethics

    Martha Perego, ICMA’s director of ethics, provides advice, guidance and training to ICMA members on applying the principles of the ICMA Code of Ethics to the local government profession. Martha administers the ethics enforcement process and provides support to the ICMA Committee on Professional Conduct. 

    She conducts training sessions for appointed and elected officials on ethical issues. Prior to joining ICMA, Martha worked in local government for 17 years, including serving as a city manager and finance director. She is an ICMA credentialed manager.

  • Attracting Millennials to Local Government

    Contains 2 Component(s), Includes Credits

    What does the millennial want in a career and how can local governments be the employer of choice?

    The retiring baby boom generation is creating a serious void of experienced professionals. Local governments and nonprofits – both trying to attract service-minded workers – are finding themselves in serious competition to recruit and retain workers from the millennial generation. To successfully capitalize on the ideas, knowledge and energy of this generation, the profession needs to be forward-thinking in its employment practices – including making career opportunities more appealing for millennial workers. Hint: These working arrangements look nothing like they did even a decade ago.

    Explore the importance of the millennial generation to local government and discuss ideas for leveling out the recruitment playing field with ICMA President Pat Martel in a June 8 webinar with Mary Furtado, assistant county manager of Catawba County, NC, and Jim Lewis, city manager of Pismo Beach, CA.

    In this webinar, you will learn how to:

    • Streamline outdated recruitment and retention strategies to accommodate the workers of tomorrow
    • Move away from rigid hiring practices and narrow job descriptions and towards more flexible approaches
    • Tap into the mission of public service while highlighting opportunities for professional growth, mentorships, and development
    • Focus on community quality of life and the organizational culture of local governments to appeal to the next generation

    Pat Martel

    City Manager, Daly City, CA

    Patricia E. Martel is currently president of the International City/County Management Association (ICMA) board of directors and the city manager of Daly City in San Mateo County. Ms. Martel was appointed city manager in May, 2005. During more than thirty years working in local government, Ms. Martel has held executive management positions with several California municipalities including the cities of Inglewood, South San Francisco and Daly City where she previously served as the Assistant City Manager from 1995-2001. In 2001, she was appointed to serve as the General Manager of the San Francisco Public Utilities Commission with responsibility for managing the Hetch Hetchy water delivery system which serves 2.4 million people in the Bay Area in addition to the sewer and power systems serving the City and County of San Francisco.

    A graduate of the University of Southern California, Martel holds a B.S. degree in Public Affairs and a Master’s degree in Public Administration. Ms. Martel is also an ICMA Credential Manager.

    James Lewis

    City Manager, Pismo Beach, CA

    Jim Lewis became city manager of Pismo Beach on March 1, 2013. Prior to serving as city manager of Pismo Beach, Jim served as the assistant city manager and president of the office of economic development for the City of Atascadero. Prior to this role, Jim served as the assistant to the city manager for the City of Claremont. In both positions, Jim was successful in transforming downtowns and building pride and positive relationships amongst business owners, community groups, neighborhoods and the city.

    Jim served as president of the Municipal Management Association of Southern California (MMASC) in 2001 and currently serves as the First Vice President of the League of California Cities City Manager’s Department ad as a Trustee of the California City Management Foundation.

    Mary Furtado

    Assistant County Manager, Catawba County, NC

    Mary Sassi Furtado joined Catawba County, NC in 2011 as assistant county manager. Prior to coming to Catawba County, she worked in Sarasota County, FL for eight years in a variety of roles, starting out as an ICMA Local Government Management Fellow and working her way up to executive director of strategic operations. Ms. Furtado, a native of Rhode Island, has a Masters of Public Administration from Arizona State University and a Bachelor’s degree with dual concentrations in philosophy and anthropology from Hamilton College.  

  • Siemens: Accessing your Water Data to Reduce Non-Revenue Water

    Contains 2 Component(s), Includes Credits

    The average municipality in the United States is not billing for 24% of the water it produces and pumps through its system on an annual basis.

    The average municipality in the United States is not billing for 24% of the water it produces and pumps through its system on an annual basis. This is commonly referred to as “non-revenue water” by the American Water Works Association. This type of loss is indicative of utilities that are functioning without the timely data and information they need to operate and control their systems more efficiently. Municipal and county governments are often responsible for operating and maintaining water utilities and developing policies to promote conservation.

     As part of our Smart Cities initiative, Siemens is using performance contracting as a business structure to partner with local governments. Through this common type of public-private partnership local governments can upgrade their water infrastructure in order to efficiently gather data, have access to the right analytical tools to reduce non-revenue water, and, if desired, promote conservation.

     In this session, we will briefly look at two things:

    • What is the definition of non-revenue water?
    • How can performance contracting business structure improve infrastructure to help cities address the non-revenue water problem? 

    Clark Wiedetz

    Team Head, Building Technologies Division of Siemens Industry, Inc

    Clark Wiedetz has more than 18 years of experience in the Energy Services business working with industrial, commercial, government, city, and county organizations, helping them conserve and/or produce energy by using alternative fuels. He currently heads a nationally based team, focused on solutions for water, wastewater, and lighting at the Building Technologies Division of Siemens Industry, Inc. Prior to joining Siemens, Mr. Wiedetz served as business development manager for DukeSolutions, a wholly owned subsidiary of Duke Energy. Mr. Wiedetz is on the board of the Georgia Tech Energy and Environmental Management Committee and is a member of Association of Energy Engineers.

  • Animal Control: Successful No Kill Policies

    Contains 2 Component(s), Includes Credits

    This on-demand webinar will present a number of successful communities that have implemented or are in the process of implementing “no kill” practices.

    A recent Governing article titled “Do Animal Shelters Serve People or Pups?” brought up the challenges that arise as animal shelters evolve towards a “no kill” policy. While a large amount of communities want their homeless pets saved, many government shelters lack the resources to make this a reality.

    Resource scarcity is a concern that can be worked through without the result of substandard care. Successful “no kill” communities understand that serving both people and pets is not mutually exclusive; in fact, it’s critical for successfully creating a safe and humane community.

    Join ICMA and Best Friends Animal Society, in a webinar that will present a number of successful communities that have implemented or are in the process of implementing “no kill” practices. You will learn what these communities have in common and discuss some of the principles behind their success.

    You and your staff will look at:

    • Various government structures and some of the resources/tactics they have employed to reach “no kill” status
    • How to leverage partnerships and secure community engagement
    • How to educate officials on policies and real costs

    Arlyn Bradshaw

    Executive Director, Best Friends Animal Society - Utah

    Arlyn Bradshaw serves as the executive director of Best Friends Animal Society–Utah, overseeing the lifesaving programs that are turning Utah into a no-kill state. Together with the No-Kill Utah (NKUT) initiative and its coalition of more than 50 animal welfare organizations, Best Friends–Utah runs its own pet adoption center, kitten nursery, and two spay/neuter clinics. In addition to Arlyn’s work with Best Friends, he is also an elected member of the Salt Lake County Council. Among his top priorities as an elected official is ensuring that Salt Lake County Animal Services — the largest animal services agency in the state — maintains its status as a no-kill shelter. Prior to Best Friends, he worked at the University of Utah as the assistant dean of students. Originally from rural Idaho, Arlyn has been active in Utah politics and the University of Utah community for more than a decade.

    Holly Sizemore

    Director of National Programs/Community Programs and Services Division, Best Friends Animal Society

    Holly Sizemore is director of national programs in the Community Programs and Services Division of Best Friends Animal Society. She oversees the Pitbull, Cat, and Puppy Mill Initiatives as well as the No More Homeless Pets Network. Holly has volunteered and worked in many different animal welfare arenas, ranging from small grassroots groups to large-scale public/private partnership efforts. She holds a bachelor of fine arts degree from the University of Utah and a master of public administration degree from the University of Washington. Holly and her husband proudly share their home with a few former community cats and one adopted dog.

  • Conflict Management

    Contains 2 Component(s), Includes Credits

    Workplace conflict is normal, but it’s often hard to tell when discord has moved beyond the trivial office drama into more destructive territory.

    Workplace conflict is normal, but it’s often hard to tell when discord has moved beyond the trivial office drama into more destructive territory. If not handled well, workplace conflict can trigger harsh feelings, create fear and resistance, and cause teams to break apart. Managed properly, conflict can actually be the catalyst for improving the work environment.

    Join Dr. Ruth Walkup in a webinar that focuses on conflict management and how healthy, problem-focused conflicts should be welcomed when the outcome is better processes, activities, decisions, or relationships within the organization. 

    You and your staff will discuss:

    • How to keep conflicts healthy and principled
    • A theoretical model with which to view conflict
    • An introduction to basic conflict management skills grounded in emotional intelligence and interest-based dialoging principles

    Ruth Walkup

    Associate, Commonwealth Centers for High Performance Organizations

    Dr. Ruth Walkup is an associate with the Commonwealth Centers for High Performance Organizations. She is a cultural anthropologist with more than 10 years in public service with the United States government and more than 25 years of experience in foreign assistance and development. Dr. Walkup served with the U.S. Agency for International Development in Washington, DC, in the U.S. Department of Health and Human Services (HHS) in the Office of Global Affairs of the Secretary of HHS (Washington, DC), and most recently in Zimbabwe as a U.S. diplomat directing activities of the U.S. Centers for Disease Control and Prevention (CDC).

  • The Evolution of Priority Based Budgeting

    Contains 2 Component(s), Includes Credits

    Many local governments are turning to Priority Based Budgeting to help them stay within their financial means by focusing resources on the results most relevant to their communities.

    Many local governments are turning to Priority Based Budgeting to help them stay within their financial means by focusing resources on the results most relevant to their communities. Join us in a webinar to discuss the evolution of this system and how your organization can look through a “new lens” for evaluating resource allocation in a far different manner than traditional budgeting systems.

    You and your staff will discuss:

    • How to accurately align scarce resources with highest priorities
    • How to rank services by residents’ willingness to pay for them
    • The process of deciding which programs are better served through partnerships with other community service providers
    • Evaluating which services should stop being provided
    • Locating overlaps in services being provided by multiple entities in the same jurisdictions
    • Pinpointing where local governments are competing against businesses in their own communities

    Chris Fabian

    Co-founder, Center for Priority Based Budgeting

    Chris Fabian is co-founder of the Center for Priority Based Budgeting, an organization whose focus is to help local governments achieve Fiscal Health and Wellness during these challenging economic times. Chris has served as a local government practitioner as well as offered consulting and advisory services to numerous local governments across the country.  Most significantly, his work has centered on the budget process as a lever to produce results, accountability and change; performance and outcome-based management; and rigorous financial analysis and strategy. Pursing the objectives of “Budgeting for Outcomes” (BFO), Chris helped lead the implementation of BFO in the city of Ft. Collins, Colorado, one of the leading organizations using this approach and is now assisting with their conversion to a Priority Based Budgeting model. Most recently Chris has served as a budget practitioner with Jefferson County, Colorado, where he incorporated the lessons learned from BFO into the development of the Priority Based Budgeting process. Chris has served as a senior management advisor for ICMA and a frequent regional trainer and workshop presenter for GFOA. With Jon, he has been a speaker and workshop facilitator at numerous national, regional and state conferences across the United States and Canada. He holds a B.S. in engineering from the Colorado School of Mines.

    William Bridgeo

    City Manager, Augusta, Maine

    Bill Bridgeo began his career in municipal government in 1976 when he became the Assistant Town Manager of Killingly, Connecticut. Three years later he was sworn in and spent six years as City Manager of Calais, Maine. Thereafter, he served for eleven years as City Manager of Canandaigua, New York and for the past twenty-one years has been City Manager of Augusta, Maine. He holds a BA in Political Science from St. Michaels College in Vermont and an MPA from the University of Hartford. He has been active throughout his career in his state and national professional organizations including service as the President of the New York State Municipal Management Association. He was a founding member of the ICMA University’s Board of Regents. He was the 2007 recipient of the Maine Town and City/County Management Association’s Manager of the Year Award.  He currently serves on the Executive Board of the Maine Municipal Association and the Ethics Committee of the Maine Town and City Managers Association. He also chairs the executive board of the Maine Service Center Coalition.

    He is a member of the adjunct faculties of the University of Maine at Augusta (where he teaches courses in municipal administration) and Thomas College (where he has taught graduate courses in ethical leadership). He is married to Janice Church Bridgeo and they have two grown children. 

  • Cybersecurity: A National Asset and Homeland Security Priority

    Contains 2 Component(s), Includes Credits

    Learn about the cybersecurity threat environment and free/low-cost resources for local governments to manage these threats.

    Nearly 1 million new malware threats are released every day. Learn about the cybersecurity threat environment and free/low-cost resources for local governments to manage these threats. Join the Center for Public Safety Management and the Department of Homeland Security in this event.

    You and your staff will discuss:

    • The current cybersecurity threat environment
    • Cybersecurity and its impact on local government
    • How local governments can manage cyber risk
    • Resources and programs for local government

    Erin Meehan

    Program Lead, State, Local, Tribal, and Territorial Cybersecurity Engagement Program

    Erin Meehan is the program lead of the State, Local, Tribal, and Territorial Cybersecurity Engagement Program within the Department of Homeland Security’s Office of Cybersecurity and Communications (CS&C). In her role, Erin has worked to build strong partnerships with associations such as the National Governors Association and National Association of Counties, as well as state chief information officers and chief information security officers, and governor’s homeland security advisors to help state and local governments strengthen their cybersecurity postures. To this end, Erin’s program brings to bear all of the programs and resources CS&C has to offer.

    Stacey A. Wright

    Security Operations Center manager, Intel Program at the Center for Internet Security (CIS)

    Stacey A. Wright is the Security Operations Center (SOC) manager - Intel Program at the Center for Internet Security (CIS) where she runs the day-to-day operations of cyber intelligence analysis program within the Multi-State Information Sharing and Analysis Center (MS-ISAC). The intelligence program is specifically focused on state, local, tribal, and territorial government issues, and is dedicated to providing comprehensive, actionable intelligence analysis for state, local, tribal, and territorial governments. Prior to her employment at CIS, Stacey was the cyber intelligence analyst for the Federal Bureau of Investigation (FBI) Albany Division, where she was responsible for coordinating the local cyber intelligence program, and served as the FBI's liaison to MS-ISAC. Stacey began her career as an information systems specialist for a city's emergency communications and fire departments. She is a formally trained FBI intelligence analyst, a national speaker on cyber crime, and a former member of the U.S. Intelligence Community (IC) Advanced Analyst Program.

  • Supreme Court Rulings: What Local Government Managers Need to Know

    Contains 2 Component(s), Includes Credits

    The Supreme Court issued a plethora of decisions big and small that require cities and counties to make lots of changes.

    Did you know that virtually every local government will have to rewrite their sign ordinances to be in compliance with the law? The Supreme Court issued a plethora of decisions big and small that require cities and counties to make lots of changes. ICMA University welcomes Lisa Soronen, executive director of the State and Local Legal Center, to discuss what you need to know about the recent Supreme Court Rulings and what you need to do to comply with them.

    You and your staff will discuss:

    • The sweeping impact of the new sign code case
    • The same-sex marriage case
    • The hotel registry ordinance case
    • A cell phone tower case
    • A fair housing case
    • A jail case
    • And many others

    Lisa Soronen

    Executive Director, State and Local Legal Center

    Lisa Soronen is the executive director of the SLLC. Prior to joining the SLLC, Lisa worked for the National School Boards Association, the Wisconsin Association of School Boards, and clerked for the Wisconsin Court of Appeals. She earned her J.D. at the University of Wisconsin Law School and is a graduate of Central Michigan University.