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  • Contains 3 Component(s), Includes Credits Recorded On: 12/06/2022

    Join ICMA Strategic Partner ResourceX for a webinar on how your jurisdiction can use budget data to foster trust with residents.

    Priority Based Budget (PBB) data ensures that local government decisions reflect the residents' priorities. PBB is built around the program instead of the line item, which creates a meaningful connection between the budget and the community by reinforcing how programs are directly relevant to how residents experience public services. However, there is still a need to present this program data to residents in an easy-to-understand and meaningful way.

    ResourceX, in partnership with the City of Pittsburgh and Delivery Associates, has taken this step with the creation of the Pittsburgh Budget Resident Dashboard. This dashboard enables residents to understand the budget on a deeper level. By providing this information in an easily digestible way, residents can access information and engage with city priorities, decision-making, and budget data in a new and interactive way.

    Join ResourceX and our esteemed guests to learn how incorporating data-driven decision-making across processes can improve a city’s ability to communicate and build trust with residents. 

    This webinar is complimentary for attendees thanks to the sponsorship of ICMA Strategic Partner ResourceX.

    Al Hassan Hleileh

    Head of Product, Delivery Associates

    Patrick Cornell

    Deputy Director, Office of Management & Budget, City of Pittsburgh, PA

    Chris Fabian

    Co-founder, ResourceX

    Chris Fabian is Founder and CEO of both the Center for Priority Based Budgeting and Resource Exploration. Priority based budgeting (PBB) is a leading best practice in local government and a powerful lever for change. ResourceX provides the software solution and powerful analytic tools to implement a priority based budget using data and evidence to transparently and exponentially improve results for citizens and the community. He combined both companies in 2017 under ResourceX, with staff members in Colorado, North Carolina, Texas, New Mexico, Michigan and Ohio. PBB is now practiced and applied by over 200 organizations across North America.

    Chris’s journey into the world of Government Finance began in 2003, when his very first company, the Local Government Solutions Group, was a partner to David Osborne’s “Public Strategies Group” – Osborne, if the name is familiar was co-author of “Reinventing Government” and “The Price of Government.” In partnership with Public Strategies, Chris worked with some of the country’s first pioneers in “Budgeting for Outcomes” – the process that first attempted to propose an alternative to traditional line-item budgeting approach, emphasizing the “Outcomes” that the public gets for its money.

    From 2005-2008, Chris’s work centered on creating the Priority Based Budgeting process while a local government practitioner. “PBB” is currently recognized as a leading practice by the International City/County Management Association (ICMA), the Government Finance Officers Association (GFOA) as well as the Alliance for Innovation.

    Erik Fabian

    Strategic Partnerships Manager, ResourceX

  • Contains 3 Component(s), Includes Credits Recorded On: 11/30/2022

    Join the Center for Public Safety Management for a webinar on how your jurisdiction can tackle the challenges faced by emergency services departments, both now and in the future.

    The unthinkable is happening! Headlines like “AMR to discontinue service in Youngstown” and “Texas city to end long standing EMS contract citing financial hardship” and “Boswell Fire Department ending emergency ambulance service Sept. 30” are becoming more and more common. Long established, stable EMS systems are failing, and EMS systems are closing. Skyrocketing expenses, staffing shortages, decreasing revenues, is threatening the most stable EMS systems. Recent studies and science on patient outcomes based on response times and paramedic level care are challenging long-held beliefs on EMS system design and deployment. Several communities are beginning to totally redesign and transform EMS delivery to meet the new staffing and economic challenges, with great success. City and County leaders should be carefully evaluating the economic and clinical performance of their EMS system to determine the future sustainability of this essential service.

    This webinar will provide crucial information on the ways city and county leaders can assess the quality, value and sustainability of your EMS delivery system to assure your system continues to meet the current and future challenges, and keep your community out of your local media!

    ICMA Practice Areas: [6] Strategic Leadership; [10] Service Delivery; [13] Human Resources Management and Workforce Engagement

    Tom Wieczorek

    Director, Center for Public Safety Management

    Thomas Wieczorek is an expert in fire and emergency medical services operations. He has served as a police officer, fire chief, director of public safety and city manager and is former Executive Director of the Center for Public Safety Excellence (formerly the Commission on Fire Accreditation International, Inc.). He has taught several programs at Grand Valley State University, the National Highway Traffic Safety Administration (NHTSA), and Grand Rapids Junior College. He has testified frequently for the Michigan Municipal League before the legislature and in several courts as an expert in police and fire department management. He is the past-president of the Michigan Local Government Manager’s Association; served as the vice-chairperson of the Commission on Fire Officer Designation; and served as vice chairperson of the Commission on Fire Accreditation International.

    He most recently worked with the National League of Cities and the Department of Homeland Security to create and deliver a program on emergency management for local officials titled, “Crisis Leadership for Local Government Officials.” It has been presented in 43 states and has been assigned a course number by the DHS. He represents ICMA on the NFPA 1710 and 1730 Standards Committees and is a board member on the International Accreditation Service, a wholly owned subsidiary of the International Code Council.

    He received the Mark E. Keane “Award for Excellence” in 2000 from the ICMA, the Association’s highest award and was honored as City Manager of the Year (1999) and Person of the Year (2003) by the Rural Water Association of Michigan, and distinguished service by the Michigan Municipal League in 2005.

    Matt Zavadsky

    Chief Strategic Integration Officer, MedStar Mobile Healthcare

    Matt Zavadsky is the Chief Strategic Integration Officer at MedStar Mobile Healthcare, the regional governmental EMS authority for Fort Worth and 14 other member cities in North Texas, a service area of 436 square miles with more than 1 million residents without any public subsidy. Matt is a also a senior associate with the Center for Public Safety Management, working with CPSM to provide recommendations to ICMA members to enhance and improve EMS delivery in their communities.

  • Contains 4 Component(s), Includes Credits Recorded On: 11/17/2022

    The pandemic has changed the workforce environment and created new challenges for all of us. This webinar will show the perspectives of two employees - one who is able to telework and one who must be present at the workplace. Learn practical ways of how to face these challenges.

    We all want to support our teammates, however, it can be difficult when that teammate is never there to help carry the load. We all struggle to ensure that our personal life does not impact our professional life, but it seems consistently more difficult to separate the two. Caregivers get calls to pick up a sick child; an employee that owns rental properties gets a call about a pipe bursting; the boss needs to have knee surgery and is out for two weeks…These challenges are a part of life, and we must accept them and determine how to best work through them if we are to maintain a successful team.
    • Hear two perspectives: the employee who had to be at work throughout the pandemic vs the member of the organization who was able to telework
    • Should we be asking, “What can I do to help the organization?” instead of “How can the organization help me?” Is this part of the generational divide? (Traditionalists are loyal to the organization while Gen Z is loyal to the position?)
    • What are some practical ways to manage a team member being away due to personal issues?
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 

    Jeffrey Parks


    Performance Breakthroughs, Inc

    Jeff Parks grew up in New England, graduated from the Coast Guard Academy, then served 20 years in the U.S. Coast Guard.  His last Coast Guard assignment was in Washington D.C. as the Service’s Director of Training, Workforce Performance Improvement, and Leader Development.

     Jeff is currently in his 25th year as the Founder and President of Performance Breakthroughs, Inc. (PBI).  His company helps build High Performance Organizations and High Performance Teams focusing on strategic planning, organizational culture, leader behavior, workforce commitment/performance, measures that matter, and leading change.

     Over the past 15 years, Jeff has worked with most of the northern Virginia local governments on a range of training, consulting, and coaching projects.  He recently led the 3 year cultural transformation of Arlington County’s (VA) Water Pollution Control Plant and the creation and implementation of College Park, MD’s 2021 – 2025 strategic plan.

     Jeff has presented on Strategy and Culture at 5 ICMA International conferences and 5 regional/state ones.He has also co-authored two articles for ICMA’s magazine. With a degree in Counseling, Jeff has become a career/life and executive coach.  He has created a Horizontal Maslow to help people achieve balance across our 14 major life areas. 

    Melissa Rodrigues

    Town Manager, North Andover, Massachusetts

    Melissa Murphy-Rodrigues has served as the Town Manager of the Town of North Andover for the past three years.

    She graduated from Everett High School in 2000, Boston University with a degree in Journalism in 2004, and from Northeastern University School of Law in 2007.  She is licensed to practice law in the Commonwealth.

    Melissa started her career in public service in eighth grade when she served as Mayor of the Day in the City of Everett.  Melissa served as an assistant city solicitor in Everett for two years before she was promoted to Chief of Staff and Chief Legal Counsel, a position in which she served for five years.  

    In 2016, Melissa was appointed the Town Manager of the Town of Sudbury, and in 2019 became the Town Manager of the Town of North Andover, where she was the first female manager.  

     Melissa serves as a Commissioner for the Group Insurance Commission.  In 2014, Melissa was recognized by Massachusetts Lawyers Weekly as an Up and Coming Lawyer in their Excellence in Law Award.  In 2021, the YMCA Northeastern Massachusetts awarded Melissa a Tribute to Women Award, and in 2022 Melissa was a finalist for the League of Women in Government Trailblazer Award.

    Charlene Marsh

    Assistant to the City Manager Norcross, Georgia

    Charlene Marsh is an aspiring local government manager who serves as the Assistant to the City Manager in Norcross, Georgia. Prior to joining the City of Norcross, she served as a 2021-2022 ICMA Local Government Management Fellow for the City of Decatur, Georgia. Charlene is a proud alumna of the University of Georgia, where she earned bachelor's degrees in International Affairs and Political Science and a Master of Public Administration. She is an active member of the ICMA Graduate Education Committee, the Georgia City-County Management Association, and the World Affairs Council of Atlanta.

    Ian Coyle

    County Administrator

    County of Livingston

    Ian M. Coyle, ICMA-CM is the County Administrator in Livingston County, NY.  He has served in his position since 2008.  Prior to County government he was a Village Manager.  He has a BA in Political Science from St. Bonaventure University, an MPA in Local Government Management from the University at Albany and is All But Dissertation (ABD) in the Doctorate of Public Administration program at Valdosta State University.   He teaches leadership, ethics, management and finance courses for a multitude of MPA programs nationwide including Northern Illinois University, Tulane University and the University of Virginia.  Ian also consults from time to time with other local governments in the areas of mindfulness, executive search / talent acquisition, teaching & training and leadership coaching through his solo consultancy, Pracademic Partners.  Currently, Ian serves on the Boards of the National Association of County Administrators, the New York State City/County Management Association and the Finger Lakes Area Counseling and Recovery Agency. Ian is a Coach in the ICMA Coach Connect program and a member of ICMA's Graduate Education Committee.  He is also serving on NACO's new Workforce Network Advisory Council.

  • Contains 3 Product(s)

    Learn the fundamentals that every local government manager should know. Back by popular demand, this three-part webinar series takes a forward-looking, strategic approach to budgeting while showing you how to improve the process and promote economic vitality in your community.

    Learn the fundamentals that every local government manager should know. Back by popular demand, this three-part webinar series takes a forward-looking, strategic approach to budgeting while showing you how to improve the process and promote economic vitality in your community.

    Based on the brand-new fourth edition of ICMA’s A Budgeting Guide for Local Government, this series is hosted by coauthor Dr. Michael Overton, associate professor at the University of Idaho, and Scott Huizenga, assistant city manager for Fair Oaks Ranch, TX.

    You will discuss:

    • Lessons for budgeting and the budgeting cycle
    • Budget preparation and legislative approval
    • Executive implementation
    • Financial controls, communication, and compliance
    • Accounting and auditing
    • Understanding the overall financial picture
    • Projections and forecasting
    • Capital budgeting
    • Performance measurement
    • Long-term planning

    Like the book, this program is designed for local government managers, assistant managers, and department heads who would like to gain a better understanding of the fundamentals of the budgeting process.



    Session One – 11/02/2022: Budget Basics: the budget, the budgeting cycle, and the evolution of budgeting
    Session Two – 11/09/2022: Understanding Financial Management: the financial picture, projecting the future, policies and rules
    Session Three – 11/16/2022: Long-term Budgeting and Planning: capital budgeting, performance measurement, long-term planning

    On-demand recordings of each session will be available upon the conclusion of the live events.


    A Budgeting Guide for Local Government, 4th ed., is required reading. The book can be purchased via ICMA's online bookstore. 


    $395 (member; this is a group rate for all staff)

    $790 (nonmember; this is a group rate for all staff)

    This purchase is for a single log-in. There is no limit to the number of staff from your office participating in this webinar from an auditorium or conference room. In the room where staff will participate, you'll need a phone and a computer to view the Web component.

    ICMA Practice Areas: [6] Strategic Leadership; [7] Strategic Planning; [8] Policy Facilitation and Implementation; [12] Financial Management and Budgeting

  • Contains 3 Component(s), Includes Credits Recorded On: 10/25/2022

    Learn how nature education activities can be used to bolster your jurisdiction's parks and recreation programming.

    Spending time outdoors is connected to a myriad of benefits, including mental and physical health. Actively engaging youth with the outside world is also one of the best ways to inspire them to be environmental stewards for tomorrow.

    In this webinar, learn how you can enhance your Parks and Recreation programming by incorporating fun and easy-to-lead activities by Project Learning Tree, a flagship education initiative of the Sustainable Forestry Initiative. Demonstrated activities are free, teach about nature, and can engage community members of all ages in exploring parks and learning about the benefits of trees, climate, pollution, fire, planting a tree, the water cycle, and much more.

    By the end of the webinar, you’ll be able to:

    1. Describe the importance of incorporating nature education into your Parks and Recreation programming strategy
    2. Use Project Learning Tree engaging hands-on activities to enhance your Parks and Recreation programming.

    Ana Leirner

    Instructional Designer for Adult Learning, Project Learning Tree

    Ana Leirner is the Instructional Designer for Adult Learning for Project Learning Tree (PLT), an education initiative of the Sustainable Forestry Initiative. Ana leads all professional development and online learning initiatives at PLT, with the goal of ensuring that those working with communities and young people from preschool thru age 12 have the knowledge, skills, and confidence needed to advance environmental literacy, stewardship, and green career pathways. Ana’s wealth of training experience includes everything from designing Massive Open Online Courses for government officials in Latin America and the Caribbean to leading training and professional development initiatives for formal and nonformal educators. Ana has a Bachelor of Science in Psychology, a Master in Business Administration, and a Master in Educational Media and Technology.

    Jack Hilgert

    Conservation Education Program Coordinator, Nebraska Forest Service

    Jack Hilgert coordinates the Conservation Education Program for the Nebraska Forest Service. In his role as State Coordinator for Project Learning Tree and Project WET in Nebraska, Jack enacts professional learning opportunities and supports for educators with the goal of connecting Nebraskans, especially youth, with the state’s trees and forest resources in order to inspire the next generation of tree planters and conservation stewards. A large portion of his work comprises training nonformal educators (nature center, parks, museum, zoo staff, etc.) and natural resource professionals in how to effectively engage youth in outdoor and environmental learning year-round. He is also the primary leader for all other Nebraska Forest Service environmental education programming for youth, adult, and family audiences. Jack has a Bachelors of Science in Fisheries and Wildlife with a nonformal education background. 

  • Contains 4 Component(s), Includes Credits Recorded On: 10/20/2022

    Learn how to cut through red tape and create agile teams by pushing leadership down to every level.

    Local government can be very bureaucratic in nature, especially in large organizations. How can we avoid getting bogged down in red tape and ensure that our organization is fast and flexible? One way to do this is to drive leadership down. By educating, empowering, and enabling employees to make decisions, leaders allow small and agile teams to lift their organization to the next level.
    • How can your unique approach to management be a limiting factor of your organization’s success?
    • What tools can be used to empower your teams?
    • How can you change organizational culture to ensure that Department Directors support their team leaders? 
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 

    Henry Hayes

    Municipal and Defense Leader and Published Author

    Henry L. Hayes, Jr. began his local government career in April 2020, at the onset of the global pandemic, COVID-19, as a Town Manager in Massachusetts, where he served as the Chief Administrative Officer. In this role, he set and executed a $110+ million budget, rendering all aspects of municipal services to the community. He also served just shy of 30 years in the U.S. Air Force in various positions, culminating as an installation/base-level Command Chief.

    Henry is passionate about addressing complex problems, mentoring other leaders, rendering outstanding service, and enhancing human capital development; his work ethic axiom is ‘Leaders Lead.’ He authored the article, Still Serving: Military Veteran Bias in Local Government, in PM Magazine. Additionally, he is a co-author of Triumphant Transitions, a book that will reshape how people approach the process of landing their next career opportunity. Furthermore, Henry has the honor of being the coordinating co-author for the book, SILENCE, Rediscovering Your Need for Moments of Solitude

    Christopher McKinney Sr.

    Founder/CEO 10X Leadership Consulting

    10X Leadership Consulting

    Christopher H. McKinney Sr. is the founder and CEO of 10X Leadership Consulting (10XLC).10XLC is a premier consulting company that identifies and diagnoses issues that impede the development and growth of a business. Chris is also the co-author of the book "Triumphant Transitions" published by Trilogy Publishing. 

    He formerly served as the CEO for the Santee-Lynches Council of Governments (COG), a four-county regional local government agency. Prior to that he served over 30 years in the United States Air Force. In his last assignment, he served as the Installation Command Chief Master Sergeant at Shaw Air Force Base, South Carolina. His military service includes four combat tours of duty in Bosnia-Herzegovina, Iraq, and Afghanistan. 

    A native of San Antonio Texas, he has a graduate degree in addition to other degrees and certificates. He is married to Danya and they have a blended family of six children and four grandchildren.

    William Reynolds

    City Administrator

    William H. Reynolds is the City Administrator for Shakopee, Minnesota. Prior to assuming his current role, he has served as served as a consultant for a strategic operations consulting firm, and as both city and county administrators. Bill is a Certified Public Manager through ICMA. While managing Shakopee the city was recognized as being the 30th Best Place to Live by Money Magazine, as a League of Minnesota Cities City of Excellence and has received two IACP Leadership Awards for innovative policing by the International Association of Chiefs of Police.   

  • Contains 3 Component(s), Includes Credits Recorded On: 10/19/2022

    Join ICMA Strategic Partner Republic Services for their annual update on the state of the environmental services industry.

    This Webinar follows a multi-year tradition of an annual update from Republic Services.  Municipalities are increasingly placing a priority on Environmental Responsibility and Sustainability.  This webinar will touch on various aspects of investment and innovation that are being brought forward to enhance environmental services programs.  Join us as we discuss ways to address hazardous waste needs in your community, plastics circularity, introduction of electric vehicles, as well as  investments in community placemaking.  Together, these topics can help your municipality move the needle on your climate action objectives over the coming years.

    This webinar is complimentary thanks to the sponsorship of ICMA Strategic Partner Republic Services who will have access to registration information.

    Richard Coupland III

    Vice President, Municipal Sales Republic Services

    Mr. Coupland is the vice president of Municipal Sales for Republic Services, responsible for partnerships with approximately 2000 municipalities across 43 states.  His team provides consultative support to their Municipal partners, to understand and navigate changes in the industry, as well as emerging technology and methods.

    Richard joined Republic Services in 2015, following a 20 year career in the defense industry with Fortune 100 companies including General Dynamics and Motorola.

    Richard received his Bachelor of Science degree in Mechanical Engineering from the Virginia Military Institute, and his Masters degree in Business Administration from the W.P. Carey School of Business at Arizona State University.

    Pete Keller

    Vice President, Recycling and Sustainability Republic Services

    Pete Keller is Vice President of Recycling and Sustainability at Republic Services, a leader in the environmental services industry. Pete oversees the company’s sustainability platform, which includes the industry’s first SBTi-approved greenhouse gas reduction target in addition to 2030 goals around safety, employee engagement, circularity, renewable energy and charitable giving. During Pete’s tenure, Republic Services has been recognized on the Dow Jones Sustainability Index for six consecutive years and consistently listed among Barron’s Most Sustainable Companies.

    Pete has worked for Republic Services for more than 20 years and holds a degree in civil engineering from Worcester Polytechnic Institute. 

  • Contains 3 Component(s), Includes Credits Recorded On: 10/13/2022

    Join Patrick Ibarra of the Mejorando Group for a webinar on how your jurisdiction can reimagine the role and functions of HR.

    Does the Human Resources Department in your agency focus on results or rules?  Is their objective to reach outputs or achieve outcomes and if it’s the latter, what are those desired outcomes?  In today’s environment, workforce performance is more important than ever, which makes the effectiveness of HR practices a top priority.  Consequently, HR Departments are increasingly being mobilized to offer organizations more than transactional services.  Organizational change involves moving from the known to the unknown.  The question is change to what?

    In this webinar you'll join one of ICMA's most popular presenters, Patrick Ibarra of the Mejorando Group, as you learn actions you can implement to:

    • Reimagine the purpose of HR in driving organizational effectiveness
    • Reset the strategic focus for HR
    • Refresh the roles for HR and operating departments in the hiring and onboarding process

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Contains 3 Component(s), Includes Credits Recorded On: 10/05/2022

    Learn how partnership agreements with fellow jurisdictions can lead to benefits such as reduced administrative burdens and cost savings.

    It's a difficult time for the public sector right now, as local governments struggle to maintain existing programs and services while contending with dwindling budgets and recruitment and retention challenges. While collaborative efforts between jurisdictions are nothing new, the advantages they can bring are perhaps more relevant than ever; as such, it's crucial for managers and other public sector leaders to know how to build and maintain such partnerships.

    In this webinar you'll explore case studies from three different jurisdictions/agencies involved in intergovernmental partnerships, and will learn how a similar arrangement could benefit your own government. Topics will include:

    • How to get your partnership efforts off the ground
    • Who should be involved in the process
    • Common challenges the partnership may face and how to overcome them

    John Mauro

    City Manager, City of Port Townsend, WA

    John Mauro is the City Manager of the City of Port Townsend, Washington. He has been in that role since 2019 and has since focused on navigating through the uncertainty of the COVID pandemic, recruiting and building a capable and collaborative team, engaging in new ways with the community, and developing strong and lasting partnerships.

    John spent nearly 7 years in New Zealand, serving as the first Chief Sustainability Officer in Auckland, a city of 1.7 million. He and his team provided thought leadership and drove strategic change for a more sustainable and resilient Auckland. The main focus was the development of an integrated, inclusive and innovative climate action plan with broad multi-sector support. He was part positive champion, part incessant critic of the largest council in Australasia.

    John has over 20 years of experience in climate and sustainability-related policy, research and advocacy. He worked as Policy Director for a transport not-for-profit, helped deliver the US Mayor’s Climate Protection Agreement and Seattle’s first climate plan while in the Mayor’s Office of Sustainability and Environment, and ran an organization dedicated to smart growth policy and advocacy. He's also taught at a small university in Vermont, led groups of students on immersion courses in the Himalaya and spent a year of independent research on four continents studying shamen and creation stories.

    John loves to explore on foot, bike, kayak and ski. He’s also a grateful husband and an inspired father of a 7-year old who gently demands that we all work together much harder for the future we want and that we love more.

    John Elsesser

    Town Manager, Town of Coventry, CT

    John Elsesser has served as Town Manager of Coventry, Connecticut since 1988 and has served in other CT Towns as an assistant since graduating from the University of Hartford in 1982 with an MPA. He serves in a leadership capacity at the regional and State levels, including positions as President of the Tolland County Chamber of Commerce and chairman of both the Public Data Safety Network as well as the State E-911 Commission. Additionally, he is a member of several other boards and commissions including the Capitol Region Council of Governments and Connecticut Commission of Educational Technology, and has served on the state's tax panel.

    Ted Cooke

    General Manager, Central Arizona Project

    The Central Arizona Project is Arizona’s largest renewable water supply, transporting and delivering approximately one-half of Arizona’s Colorado River apportionment to the interior of the state.

    Ted was appointed General Manager in March 2016, reporting to the Board of Directors and responsible for carrying out the Board’s policy directives and overseeing all operational aspects of CAP.  Previously, he was Interim General Manager and Deputy General Manager, Finance and Administration.  Ted joined CAP in 1999.

    Ted’s four-decade career in utilities, technology, finance and operations has also included positions at Xerox Corporation, Luz International Limited, the world’s pioneer commercial solar power developer and operator, and OESI Power Corporation, a geothermal power developer and operator.

    Ted has earned a BS in Physics from Loyola Marymount University, an MBA in Operations Management and Management Science from UCLA, and a DBA in Management from California Coast University.

  • Contains 4 Component(s), Includes Credits Recorded On: 09/08/2022

    Are you struggling with retaining talent? It might be time to review your organizational culture. Watch this webinar to understand the state of your organizational culture and steps that you can take to improve it.

    Organizational culture is critical to a team’s success – 65% of employees stay in their job because they like their workplace culture. If your team doesn’t have the best culture, the return to the workplace is a great time to make some necessary improvements to start attracting and retaining the best talent.
    • What is organizational culture and why is it important to talent management?
    • How do you determine the current state of your organizational culture?
    • What can you do to improve your organizational culture and attract top talent?
    Can't attend the live event? Register and receive a notification when the archive is ready to watch. 

    Nancy Hetrick

    Vice President, Management Partners

    Nancy Hetrick, Vice President, is an experiencedlocal government professional with over 20 years of experience in performancemanagement, strategic planning, team building, facilitating problem-solving andprocess improvement initiatives, executive recruitment, and successionplanning. She is co-chair of Cal-ICMA’s Talent Initiative, past president ofthe Municipal Management Association of Northern California, and founder of theWomen’s Leadership Summit. She facilitates priority-setting and team-buildingworkshops for city and county leaders. She is certified in a variety ofprofessional assessment instruments, including the Myers-Briggs TypeIndicator, DiSC, and the CPI260 coaching assessment. 

    Ann Marie Townsend

    Ann Marie Townshend is the CityManager for Lewes, Delaware. A Baltimore native, Ann Marie moved to Delaware in1994 to attend graduate school at the University of Delaware. After graduatingwith a Masters of Public Administration in May 1996, Ann Marie began work forthe Delaware Division of Parks and Recreation as an Outdoor Recreation Planner.In 2002, she went to work for the Delaware Office of State PlanningCoordination as a circuit rider planner in Sussex County.  In 2006, she became the Director of Planningand Inspections for the City of Dover, where she served until coming to Lewesin 2017. Ann Marie has served as president of the Delaware Chapter of theAmerican Planning Association. As a professional planner, she has been activelyinvolved in issues such as housing, downtown redevelopment, sustainability andclimate change, bicycle and pedestrian planning, comprehensive planning, andordinance development. Ann Marie is a founding member of Delaware Women LeadingGovernment and is currently serving as president. She is also a founding memberand professional mentor for the University of Delaware’s ICMA Student Chapter. AnnMarie is an active member of the American Planning Association and theInternational City/County Management Association. She is an ICMA CredentialedManager and has been a member of the American Institute of Certified Plannerssince 2003. She and her husband Michael are blessed with two adult sons. 

    Corri Spiegel

    City Administrator

    Davenport, Iowa

    Ms. Spiegel was appointed Davenport City Administrator in 2016, after serving the organization as Interim City Administrator and Assistant to the City Administrator. In Davenport, she has concentrated on cultivating talent and developing a mission-aligned organization that emphasizes definable performance and goal-oriented outcomes. For the past seven years, Corri and her team have successfully focused on service delivery innovation, improving financial conditions, economic and community development, disaster response, leveraging outside resources, and building strong partnerships. She holds a Master of Science in Organizational Leadership from Colorado State University-Global Campus, a Master of Public Administration from Arizona State University, a Bachelor of Science in Journalism from the University of Wisconsin at Oshkosh and is currently pursuing a Doctorate in Business Administration from Columbia Southern University. Corri received her Credentialed Manager designation in 2018 and currently serves as a Midwest Region Vice President on the ICMA Executive Board.