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  • How to Create a Succession Planning and Talent Management Process

    Contains 3 Component(s), 1.50 credits offered Includes a Live Event on 02/20/2019 at 1:00 PM (EST)

    This webinar will cover the nuts and bolts of succession/talent management planning.

    We have all heard the presentations touting the virtues of creating a succession planning and/or talent management planning process, but how do you actually do it? Join the Mejorando Group’s Patrick Ibarra, former city manager and one of the nation’s leading experts on designing and implementing these processes for local governments, who will walk you through a step-by-step process for creating a planning process for your organization regardless of its size.

    In this webinar, Patrick will share:

    • How to identify mission-critical positions (and there are more of them than you think)
    • How to develop a process for spotting rock stars (and identifying those who just need some polishing)
    • The steps and mechanics of the succession planning and talent management processes
    • Practical measures to know if it’s working and proven ways to improve it

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Free Webinar: Recruitment Trends in 2019

    Contains 3 Component(s), 1.50 credits offered Includes a Live Event on 02/12/2019 at 1:00 PM (EST)

    Learn how your local government can compete with other organizations for top candidates in 2019.

    Is your organization prepared to hire in today's landscape? With the jobless rate at a near 49-year low, you need a competitive edge. This webinar is designed to give you that edge. Find out what candidates think about your hiring process. Learn the top trends shaping hiring. Discover how data and analytics can help you hire top talent. Want to hire the best? Join your colleagues in this webinar and find out how. 

    This webinar is complimentary thanks to a sponsorship from an ICMA Strategic Partner who will have access to the registration information. 

    Tracey Virtue

    Vice President Software Implementations, Customer Success and Marketing Operations, NEOGOV

    Tracey Virtue, MBA, has 12+ years of experience managing multi-generational workforces that include Millennials, Generation X, and Baby Boomers. Her expertise includes creating high performing teams, cultivating organizational culture, and improving organizational reputation. Tracey is currently Vice President Software Implementations, Customer Success & Marketing Operations at NEOGOV. She can be reached at tvirtue@neogov.net

  • Parks and Rec: How to Optimize Revenues and Benefits

    Contains 3 Component(s), 1.50 credits offered Recorded On: 12/13/2018

    This webinar will help you optimize the returns of your parks and recreation assets.

    Parks and recreation assets produce significant economic, social, and community benefits. Understanding these benefits – including parks’ impact on property values, health care costs, crime rate, and community engagement – is the first step in evaluating the value of your parks and recreation assets.  The second step is to understand where you have opportunities to optimize your assets utilizing creative financing, program development, new facilities development, and cost containment strategies to improve parks and recreation revenue results. 

    This session will first provide insights into the various economic benefits of parks and then move into a module focused on evaluating current state, improving financial performance, and applying proven strategies for optimizing the impact of parks and recreation facilities.  

    Dev Pathik

    CEO, Sports Facilities Advisory

    Dev founded SFA in 2003 and is widely regarded as an industry thought-leader who has contributed to the well-being of communities around the world. Dev is a passionate social entrepreneur and innovator who has dedicated more than 25 years to the development of numerous businesses that empower and develop communities. He’s led numerous efforts to expand the youth and amateur sports in suburban, urban, and rural environments.

    Dev’s passion for developing teams and for engaging kids and communities in sport led him to develop the Sports Facilities Advisory. His leadership has produced facilities that integrate traditional sports with special events, adventure sports, education, leadership-development, and amusement to turn early concepts into financeable and sustainable facilities that make a difference in communities. Dev is a sought after public speaker, leadership mentor, and advisor to public and private owners.

    Under his leadership, SFA has become respected as the industry leader in strategy, program planning, and project finance; a position achieved through global brand presence and measurable impacts for communities. Dev’s expertise and thought leadership have been sought out by The Wall Street Journal, Forbes, Market-Watch, CNBC, NBC, The Aspen Institute Sports & Society, The National Association of Sports Commissions, The National Recreation and Parks Association, The Sports Business Journal, Sports Travel Magazine and many others.

    For more than 20 years, Dev has owned, operated, and advised a wide range of sport, adventure, education, and special events venues. Prior to the launch of SFA in 2003, Dev served as an Outward Bound Instructor, a Wilderness guide, and he founded and sold an International Eco-Tourism Company, a ten-acre corporate team development center, two specialized business-development firms, and he served as an active investor in a-number of other sport and recreation focused businesses. Dev has served on numerous Boards of Directors and has led executive team development efforts for large corporations in the sports and entertainment industries. Dev is a dedicated father and husband.

    Jason Clement

    Founder and CEO, SFM

    Jason has lead SFA and SFM's development as globally recognized leaders focusing on transforming the health and economic vitality of the youth and amateur sports marketplace. Jason provides strategy and execution while overseeing the organizational development with emphasis on the core values within the SFA|SFM culture. Jason transitioned from sports facility architecture and corporate real estate asset management prior to joining SFA as a partner in 2005. He conceptualized and led the launch of SFM overseeing the development of the organization and management systems. He is also an experienced advisor having provided strategy, financial, and operational expertise to new and existing venues throughout the U.S., the Caribbean, Europe, Middle East, Canada, Asia, Africa and Central America. Jason was recognized by the Tampa Bay Business Journal as its 2012 40-under-40 "Hall of Fame” honoree for business accomplishments & community involvement.

    Felicia Donnelly

    Felicia Donnelly serves as assistant city manager and economic development director for the city of Oldsmar. Her extensive background includes park land development, recreational program growth, procurement of grants, urban planning and community engagement.

    Most recently, she served as Oldsmar’s director of leisure services; during which time she oversaw the opening of the Oldsmar Disc Golf Course, renovations of the Oldsmar Sports Complex and welcomed Major League Soccer’s New York Red Bulls training to new fields in Oldsmar. USA BMX Gator Nationals and the new Sunshine State BMX Association Cup Series proved to be seamless events under her supervision. Felicia earned her master’s degree in Urban and Regional Planning from the University of New Orleans. She is an alumnus with Leadership Pinellas, a graduate of the National Recreation and Parks Association Director’s School and is currently president elect for the Florida Recreation and Parks Association.

  • Free Webinar: Recycling is Broken: Year-End Update

    Contains 3 Component(s), 1.50 credits offered Recorded On: 12/04/2018

    This webinar will look at the latest developments in the recycling industry and how they are affecting local governments.

    This webinar is a follow-up from our May session that discussed the recycling crisis facing the United States. In this year-end update, we will inform you on what has transpired in the industry over the past 6 months, and how 2019 looks for local recycling programs across the country.  Following considerable media and conference coverage on the crisis in 2018, we will offer a transparent and candid dialogue on the topic, and welcome audience questions during the discussion.

    NOTE: This webinar is complimentary thanks to a sponsorship from an ICMA Strategic Partner who will have access to registration information. 

    Pete Keller

    Vice President, Recycling and Sustainability Republic Services

    Pete is responsible for defining and implementing the strategic direction of the sustainability platform for Republic Services, to meet both business objectives and customer needs. His dedication to our Blue Planet is best noted by Republic Services’ recognition as the only Recycling and Waste company in to world to be named to the Dow Jones Sustainability Index.  Pete is a thought leader in the industry, with contributions to recycling infrastructure development, standards and optimization, development of renewable energy projects, and customer solutions that support the organization’s commitment to sustainability.

    Pete has a Bachelor’s Degree in Civil Engineering from Worcester Polytechnic Institute and has served on numerous industry boards and committees during his career. 


    Richard Coupland III

    Vice President, Municipal Sales Republic Services

    Mr. Coupland joined Republic Services in 2015 as vice president of Municipal Sales.  He currently leads the Municipal market vertical, consisting of partnerships with more than 2400 municipal cities in 40 states.  His team provides consultative support to their Municipal partners, to understand and navigate changes in the industry, as well as emerging technology and methods.

    Richard received his Bachelor of Science degree in Mechanical Engineering from the Virginia Military Institute, and his Masters degree in Business Administration from the W.P. Carey School of Business at Arizona State University.

  • Police Officer Recruitment Strategies

    Contains 3 Component(s), 1.50 credits offered Recorded On: 11/29/2018

    Discuss how to recruit top-notch candidates for the police force.

    Recruiting police officers can sometimes seem as simple as posting the job ad and waiting for the stream of applications to arrive.  But in a period of low unemployment, the commitment to a career in public service may not be as strong an attraction as it once was.  To help jurisdictions see both what recruitment strategies are most effective and whether those strategies are bringing in those with the desired skills and experience, ICMA conducted a study of 28 jurisdictions around the country, with local government management, police chiefs, police officers, human resources professionals, and community members each sharing their perspectives.  Resulting data touches on a model officer’ s educational background, preferred skills, priorities, training, and evaluation, along with perceptions of recruit quality and extent and effectiveness of community engagement. 

    ICMA staff will present the study’s findings as part of a webinar on Thursday, November 29, at 1:00-2:30pm EST.  Also participating in the discussion will be representatives from the Vera Institute of Justice and the Center for Public Safety Management.


    Gerald Young

    Senior Research Associate, ICMA

    Gerald Young is a Senior Research Associate with the Center for State and Local Government Excellence and the ICMA Research and Policy Team. He joined ICMA staff in 1998, and since that time has worked on performance management, as well as research into state and local government pensions, health care, employment and compensation, smart communities, and leadership practices. He also served for eight years in local government with the cities of Loma Linda and Chula Vista, California. He earned an MPA from the University of Kansas, and bachelor’s degrees in Mathematics/Computer Science and Political Science from Loyola University Chicago, and is the author of ICMA’s e-book “Getting Started: A Performance Measurement Handbook”

    Leonard Matarese

    Director of Research and Project Development, Center for Public Safety Management

    Leonard Matarese is the director of Research and Project Development for the Center for Public Safety Management, the exclusive provider of public safety technical assistance to ICMA. Leonard has 46 years of experience as a law enforcement officer, police chief, public safety director, city manager and major city human resources commissioner. He has conducted or managed over 250 studies of public safety agencies with particular attention to matching staffing issues with calls for service workload.

    Rebecca Neusteter

    Policing Program Director, Vera Institute of Justice

    Mawia Khogali

    Research Associate, Vera Institute of Justice

  • Digital Transformation for Local Governments: Revolutionizing the Customer Experience

    Contains 3 Component(s), 1.50 credits offered Recorded On: 10/18/2018

    Join Hyland in a free webinar on digital transformation for local governments and how it has the power to increase efficiency, improve transparency, reduce security threats, lower cost, and ensure the resilience and continuity of operations. This free webinar will present best practices for meeting the needs of your constituents as they grow increasingly connected.

    The rapidly changing technology landscape has many local governments struggling to stay relevant in a world where consumers are increasingly connected and have high expectations when it comes to the digital experience.

    Join Hyland in a free webinar that will preview a new white paper on digital transformation for local governments and how it has the power to increase efficiency, improve transparency, reduce security threats, lower cost, and ensure the resilience and continuity of operations. This free webinar will present best practices for meeting the needs of your constituents as they grow increasingly connected.

    You and your staff will discuss:

    • The expectations of current and future residents 
    • Why digital transformation matters
    • How to get started
    • Choosing a solution
    • Measuring success
    • Best practices from local governments

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

  • 5 Reasons Your Government Team Needs a Mobile Platform

    Contains 3 Component(s), 1.50 credits offered Recorded On: 10/17/2018

    In this live webinar, the speakers will discuss the advantages of making the move to a mobile management system.

    Your team isn't confined to a desk all day, so why should your work and asset management solution be? Time is dwindling on paper documents, tedious spreadsheets and computer maintenance management systems (CMMS) that leave you tied to the office. You already use mobile technology daily every time you pick up your smartphone — why not make your maintenance management system that convenient and efficient as well?

    Join Sam Chapin, Applications Engineer at Dude Solutions, and two of your peers as they discuss making the move to mobile maintenance, including advantages such as: 

    • Increased productivity 
    • Accurate historical data 
    • Department credibility 
    • Reliable compliance and safety records 
    • Budget benefits 

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Sam Chapin

    Applications Engineer Manager, Dude Solutions, Inc

    Sam Chapin has been an applications engineer with Dude Solutions for over three years, working with government organizations to help identify operational needs and solve them using technology - specializing in work and asset management and community development operations. She's NC Stormwater BMP Maintenance & Inspection certified and presents at industry events regularly.

  • Asking Fire Chiefs the Right Questions: How to Make Data-Driven Decisions

    Contains 3 Component(s), 1.50 credits offered Recorded On: 10/11/2018

    In this live webinar, Leonard Matarese will share new information that will help address the tough issues that local governments face with regard to fire and EMS services.

    Here are a few: How does your department compare with others whose workloads are about 80 to 85 percent EMS and 5 to 10 percent fire? What differences can a workload and operation analysis make on how you pay for fire and EMS?

    Back by popular demand, Leonard Matarese will share new information that will help you address the tough issues that local governments face with regard to fire and EMS services. Matarese is a nationally recognized public safety expert with a unique combination of experience as a city manager and public safety professional.

    You will discuss:

    • Real workloads how to know if staff is allocated correctly 
    • How to determine the number of firefighters and amount of equipment that is really necessary
    • Low firefighter utilization and how to deal with it
    • Goal-setting, performance management, and strategies for continuous improvement

    Leonard Matarese

    Director of Research and Project Development, Center for Public Safety Management

    Leonard Matarese is the director of Research and Project Development for the Center for Public Safety Management, the exclusive provider of public safety technical assistance to ICMA. Leonard has 46 years of experience as a law enforcement officer, police chief, public safety director, city manager and major city human resources commissioner. He has conducted or managed over 250 studies of public safety agencies with particular attention to matching staffing issues with calls for service workload.

  • 10 Ways to a Sound Council-Manager Relationship

    Contains 3 Component(s), 1.50 credits offered Recorded On: 10/04/2018

    This live webinar will go over the best practices for refining the Council-Manager relationship.

    In successful communities, the relationship between the council and the manager is founded on respect and trust. A community gets into trouble when that relationship breaks down – and energy gets wasted on trying to avoid landmines or (sadly) trying to create them for the other party.

    In this webinar, George Cuff, local government consultant and four-time mayor of Spruce Grove, Alberta, explores both sides of the relationship. He will explain why the council-city manager relationship is so important and discuss 10 best practices for developing and maintaining solid council-manager relationships. 

    You and your staff will discuss: 

    • Executive leadership, its challenges and pitfalls
    • Roles and expectations of the council, mayor and CAO
    • Importance of “Tone at the Top,” 
    • Signals that the relationship is on the rocks
    • Survival strategies
    • Assessing the results of a healthy relationship

    George B. Cuff, FCMC

    ICMA Presenter

    George Cuff began management consulting in 1979 and established his own firm in 1984. His work focuses on the art of governance and the elements that help organizations become more effective.

    His firm of experienced professionals has conducted approximately 500 corporate governance reviews and George has personally conducted another 500 seminars for various public sector organizations. George has published over 300 articles as well as five books on local government and governance.

    George served four terms as mayor of the city of Spruce Grove, Alberta, having been first elected in 1977. In addition to having chaired numerous boards and committees, George is also a past president of the Alberta Urban Municipalities Association (1982-83) and the Federation of Canadian Municipalities (1988-89). George was also recognized as one of Alberta’s leading citizens by being awarded the Centennial Medal in 2005. He was honored by his profession in 2007 when he was awarded the designation (FCMC) as a Fellow of the Canadian Management Consultants Association. George was also awarded the Queen’s Diamond Jubilee Medal.

  • Five Generations in the Workforce

    Contains 3 Component(s), 1.50 credits offered Recorded On: 09/13/2018

    In this live webinar, the speaker will discuss various components that exist in a multi-generational work environment and the best practices for success within your organization.

    We are now working with five generations – from Traditionalists to Gen Z! Learn the differences and similarities.  Strategy on how to motivate, train and retain different generations at the same time and work as a cohesive team. The public sector now enjoys a different type of workforce.  What changes can or should be made in order to take advantage of this new environment. Learn and explore some tips and strategies and how to blend these groups into an exciting new model.

    Topics in this webinar include:

    • Utilizing reciprocal mentoring
    • Flexible multi-use spaces
    • Expanding communication strategies
    • Considering life paths
    • Individualize skills plans
    • Moving beyond labels and utilize talent
    • Flexible work schedules
    • How social media fits all generations

    Carol M. Granfield, ICMA-CM

    Principal Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM , is principal consultant for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town administrator/manager positions in New England and also as director of administration in Herndon, Virginia, and personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational studies, wage, classification and benefit studies and union negotiations.

    Carol is co-author of the newly released ICMA e-book, "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."